ZalesReviews of zales.com

The way they treated me ! By far the absolute worst they degraded me when I went to get a return is crazy horrible you will have to chase them down for your money dont waste a dollar here the amount of stressed caused makes me want to sue them and probably will have to

Unbelievable. We purchased a very pricey ring in October 1923. In August 2024, one of the stones fell out. They make a big thing about the lifetime warranty when you buy it. Pointing out that it should anything be chipped or broken or if one of the stones is lost, just bring it back in for replacement. I heard that over and over. So of course we call, and we are told it's not covered. Why? It's in the fine print; in order for you to maintain the warranty, which was never pointed out to us, you need to bring in your jewelry for an inspection every six months! Really? If you were jewelry is that good, why not just cover it? If the stone hasn't fallen out yet, what are you going to see? And who in their right mind brings their jewelry in every six months? Who has the time for that nonsense? I'd like to know how many people ever do that. So this is just a veiled way for them to not cover what they say they will cover. Oh, you didn't bring it in every six months! Give me a break. Never again. Absolutely ridiculous.

****BUYER BEWARE****, if you buy any jewelry with stones they are not covered under warranty. I bought a beautiful ring from Zales last year. It is London blue topaz and diamonds. I went in for my inspection and they told me two of the topazes were scratched on the galley. I told them I would like to send it off to be repaired and they told me only the diamonds would be covered under the warranty but not the topazes. I was like what. This was not disclosed when I purchased the ring. I am very disappointed and was told I could trade it in but I would have to purchase double what I bought it for. I want to return the ring and get another ring but I am not willing to upgrade double of what i paid for. I would like corporate to contact me for a resolution. These things need to be disclosed before purchasing.

Totally agree that Zales is a rip off and they're not honest about charges. Stay away from this organization!

Zales and community Bank deserves a zero Zales sold me a gold chain worth $4,800 had it less than 3 months and started noticing gold flakes on my neck set the chain down on a jury Rag and gold flakes kept falling off I have video and proof they let me return it didn't take my balance back to the balance the card is supposed to set at. and now do not want to pay me my money for making the payments towards the chain with the flaking gold... (Smalls claim court here I come )this about to be funny they're a rip off (Stay away from Zales people) I have a live video of the go falling off when I put the chain on the rag Tiktok is waiting.. Video Coming soon

I wish I could give Zales a zero!!!! The District manager and store manager are useless!!!!!! I spent a lot of money at this store. I went to customer service for help, no issues with them, to return something outside the return window. It stayed at the level of the District manager for months!!!!! Then they said it was way too far out of the window to do the return. YES because it took them forever to help me!!!!!!! They said my only option is to do another trade up. OH of COURSE!!!! More money in their pocket. In the meantime the rings I love from Kays have to go back because they won't work with me. They are sister companies, there is no excuse for this!!!!! We had medical issues going on with some of our relatives which is why it went outside the return window. It was by 1 week.

The sales woman is very unprofessional she was in the middle of helping me then she decided to take a phone call for like 15 mins I ended up walking over to Roger’s and Hollands jewelry store across from them to have my other piece of jewelry checked that I purchased from the last time I was at sales and had a bad experience. I have purchased the majority of my jewelry from the Davenport store before they closed it was a wonderful experience there. Now it’s a terrible experience no apologies and it just felt like I was an inconvenience. I would get a better sales person who enjoys their job

Couldn’t be happier with my experience at the Sandusky Zales Store. Worked with the store manager Joe on a custom ring and he bent over backwards to make sure it was just what I wanted! The staff in the store ,everyone I met was kind and so helpful. Their bench Jeweler, all I can say is they are amazing ! My sapphire is a ring of my dreams ! I’ve sent friends there and they have had a great experience as well! Thank you Joe!