ZadarmaReviews of zadarma.com

Empresa con soporte pésimo. Te tratan como una bolsa de dinero, sin importarles lo más mínimo el bienestar de sus clientes. Fuimos víctimas de una estafa telefónica y no nos ofrecieron ningún tipo de ayuda, drenando nuestro saldo y haciéndonos pagar más de 150€. Dejamos de ser sus clientes de forma inmediata.

It really looks like a scam( I've sent them a lot of documents and paid for, still inactive, number for 2 years upfront. And still trying to get approved Bank document with online confirmation address possibility, ID, foreign passports and so on, and they just keeping asking for more and more questions for a month or so. Was their question WHY do you need number in that country ? answer: BECAUSE I HAVE WORKING VISA FOR THIS COUNTRY. Then again: show us WHERE YOU LIVE IN THAT COUNTRY, and bills, banks and so on. My opinion its a real peace of sh#t and worstest "scam company" I've ever dealed with. DO NO RECOMMEND.

I had a great experience using an eSIM for a recent trip to several cities in Europe, including Turkiye. The service was quite good and speedy, and it connected me to the local networks pretty much without a hitch. It is a great value for what was provided. I only wish that they had more economic eSIM plans for shorter durations, like 10-15 days, instead of only 30 days minimum.

He tenido una experiencia excelente utilizando los servicios de Zadarma. La calidad de las llamadas es excepcional, y la plataforma es muy intuitiva y fácil de usar. Además, ofrecen una amplia gama de funciones avanzadas que son muy útiles para cualquier negocio, como la grabación de llamadas y la integración con CRM. El soporte al cliente también es muy eficiente y siempre están dispuestos a ayudar. En resumen, Zadarma es una solución de telecomunicaciones confiable y de alta calidad que recomendaría a cualquier empresa que busque mejorar su comunicación.

Verification with this company is a nightmare, its been weeks now and when you finally get verified, the numbers they provide dont work as its supposed to sometimes you dont even recieve calls and messages. Did i mention thier client service is horrible ?

très bonne expérience depuis 2022 jusqu’à maintenant j'ai eu un problème ce soir, le support était très réactif et il l'a résolu en appelant à 22h le dimanche super content d’être leur client depuis 2022

Zadarma advertised their service for 2 Euros. When I requested they charged 28 Euros but I needed it badly so I paid. Then they asked for a proof of living in France in a form of a bill from ekectric, water etc... and I needed the nomber to make the contract In short, do not go there if you like your money...

In Russian, "Zadarma" translates to "almost free," but you wouldn’t guess that from the company’s actual prices. I needed to make a call to a customer support line in Ireland, and Zadarma’s rates were almost ten times higher than Skype, with the call quality being ten times worse. Here's why I know this so well. I deposited $5 into my account, thinking that would cover my call. However, the connection dropped after just a few minutes. I spent a good while listening to hold music before starting to explain my situation, only for the call to be abruptly disconnected. To my shock, the charges for this short, interrupted call were much higher than expected. It turns out that calls to numbers outside the EU are significantly more expensive, but you won’t see this upfront. They display EU prices, and the higher rates are hidden away in a separate tab that you’d need to notice first. Imagine my frustration, but I decided to give them another chance since I at least managed to get a connection. So, I called again, sat through the music, provided my details, and began explaining the situation. Yet again, the call was disconnected before I could finish. I contacted Zadarma’s support, and a representative explained that I could switch the communication protocol. But here’s the kicker: they don’t guarantee you’ll have a stable connection unless you purchase an additional service with a phone number. It struck me as odd that a communications company doesn’t actually guarantee its own service. They refused to refund me, so I deposited another $5 to try again, hoping this time would be different. I was finally able to explain my issue to Ireland company, but as soon as the support team started offering a solution, the call was dropped again. I then turned to the Zadarma’s text chat, where they asked for call details and suggested changing format of number I called to avoid connection drops. But by this point, I had already spent $5, introduced myself five times, and listened to endless hold music, yet never got any answers because of drops. My patience was wearing thin. Only after wasting $7 did I learn that these disconnections were intentional. Zadarma cuts your call off when your account balance reaches one-third of its original amount. There’s no logic to this, and of course, this information is nowhere to be found on their website—perhaps hidden away like their real call rates. The company seems so indifferent to your call that they protect their money by ending it long before you run out of credit. Support even had the nerve to tell me that I chose an expensive destination to call. At $0.25 per minute, my last call was cut off when I still had $3 left. They pocketed $7 of mine, wasted hours of my life with calls that dropped at the worst moments, and couldn’t clearly communicate their terms on the website. Naturally, I switched to another company right away. Skype turned out to be cheaper, more reliable, and far superior in terms of call quality—without noise, interruptions, strange software setups, or protocol choices. While Zadarma didn’t technically steal my money, they certainly didn’t provide the service I needed. Every call was cut off due to their ridiculous rules, so I couldn’t resolve any of my issues. In an already difficult situation, Zadarma only made things worse by wasting my time and forcing me for starting from scratch every call I made with them: listening to music and repeatedly explaining my situation to new operators, since every disconnection reset the conversation. Their attitude towards me as a user was downright awful. I was asked to pay extra for a connection guarantee (which couldn’t change anything in my situation), and they conveniently remembered their policies only after extracting enough money from me. Be cautious—if you use this company for more than a few hours, there may be a million more “honest” ways they’ll find to take your money and disconnected your calls.