Helen
For many years was good, but right now lost my order, and lost my time.
For many years, I had been a loyal online customer and always had a good experience. Then, for several years, I didn’t place any orders because I was living in Montreal, where they have physical stores. After moving back to Alberta, I decided to place my first order. I received confirmation, and the payment was processed. However, the next day, I got an email saying I should wait for some items that were out of stock and that they would notify me. I waited, but nothing came for a month. I logged into my account, and my order was nowhere to be found. I started calling and was told to send an email to a specific address because the online service is managed in the US. The email didn’t work, so I kept reaching out through all available contacts and called multiple times. They kept promising to look into it. Finally, I received a call—what a relief! They said they would investigate and asked me to send them the emails I had received. I did so, and they refunded my money - THANKS,with just a casual apology and nothing more. I lost a whole month, was stressed out, and was left very disappointed. Such a big company, yet they don’t value their small customers. I have no desire to order from them again.