Yves RocherReviews of yves-rocher.com

Initially, I was told by one agent that item is refundable if I drop back to UPS without opening the box, however when I went to return the parcel UPS did not accept it without return label. Then I was told that I would have to pay the shipping fees. My order was just $30, why would I pay $15 shipping fees. And if that is the case, why they have advertised everywhere that you can return it and get refund. Also, one of the agent was so rude that she was not listening to me but arguing and she had the audacity to hung up on me. I would say stay away from Yves Rocher at all possible occasions.

Zero stars! In 2004, l placed an order in Kingston ON, & the products arrived spilled all over the box. I went through the effort of taking photos, resizing them, and contacting customer service, only to be completely ignored. No apology, no resolution-nothing. This experience left me feeling hurt & disrespected by a brand I had once trusted & bought from for so many years. Even now, I don’t order because of how horr my issue was handled. Yves Rocher needs to understand that ignoring customers has lasting consequences, costing them hundreds of dollars each year just from one customer they chose to mistreat! I will mever buy from them, until they apologise for what they’ve done & I will contunue sharing my terrible feedback dealing with such company. I’d rather eat DIRT on the road, than buy from them again, until my 2004 problem is resolved! DO NOT RECOMMEND!!! Rude & selfish, stay away 100%!

Fina produkter för ett väldigt bra pris

I have been with the Yves Rocher for many years However, problems started to appear. I sent a check to Yves Rocher to pay for my one before last order. However, they kept sending me letters I did not pay for the order. So, I gave up and paid them online. A week after, they cashed the check. Now I requested my money back. However, they say we do not have your check. My last order I placed was made in the amount that allows to avoid shipping charges. However, they did not include one item for $8.95 and charged me for shipping charges instead. I called them about missing item, but they said I did not order it. This company is bunch of cheaters. Do not deal with them!

Jeg har brugt Yves Rochers produkter i virkelig mange år, og finder det ærgerligt, at der ikke er en YvesRocher.dk. Y.R. beder om tilbagemelding på, om man savner et produkt. Jeg har skrevet i en mail, at jeg ikke kan finde EVIDENCE body lotion (sort låg) i sortimentet. Jeg venter stadig svar. Jeg har oplevet at blive rykket for betaling af en forsendelse. Betaling var sket rettidigt, men det tog bogholderiet næsten 2 måneder at finde min betaling.-Hvorefter man beklagede! Dårlig behandling. Derfor kun de 2 stjerner.

Je suis allée le 19 octobre 2024 à 16h au salon Yves Rocher de la rue de Rivoli pour une épilation avec Zia et je souhaite la remercier pour son accueil, son écoute, son professionnalisme. C'est quelqu'un de très agréable et qui donne de bons conseils. Merci à elle.

Worst customer service ever. I just hung up as it was impossible to speak with the agent as everything that I said she would talk over what I was saying. Impossible to carry on a conversation. I asked her to let me finish speaking and she continued to speak over everything I sai and interrupt.Always wait on hold a long time. My check payment several times supposedly never got to them.Many many years I have placed orders to them. I like their products but I am stopping buying as I am done with them losing my payments or requesting for them again, when checks have been cleared by them.

I have been their customer for years and never had issues. Always a normal customer service until last two times. Today it was just ridiculous. The guy could not understand which free gifts items for my order, mixing numbers, just couldn’t understand what is free, asked his colleagues to help I assumed, I was on hold 5 times, still couldn’t figure out, understand how to enter the order. When I started to laugh, he just hanged up. How can you hire so stupid people? I mean really? How hard it can be? After 1h I called again and thankfully I got another guy, no issues, he took my order very quickly and was very pleasant.