Yves RocherReviews of yves-rocher.com

Like others, I'm a long time Yves Rocher customer. However, my opinion is changing from very positive to negative, largely due to customer service - which is very lacking. It's almost impossible to reach anyone via phone, and when you do they are often rude. I have has problems with products going rancid, to YR removing items from my order list - without prior notification (email would be great!) and then being charged delivery. I am trying other products now - there was a time I wouldn't have even thought of it. Sign of the times - things are changing - not always for the best. Disappointed loyal YR customer

Jeg har brugt Yves Rochers produkter i virkelig mange år, og finder det ærgerligt, at der ikke er en YvesRocher.dk. Y.R. beder om tilbagemelding på, om man savner et produkt. Jeg har skrevet i en mail, at jeg ikke kan finde EVIDENCE body lotion (sort låg) i sortimentet. Jeg venter stadig svar. Jeg har oplevet at blive rykket for betaling af en forsendelse. Betaling var sket rettidigt, men det tog bogholderiet næsten 2 måneder at finde min betaling.-Hvorefter man beklagede! Dårlig behandling. Derfor kun de 2 stjerner.

I've purchased from this company before many times. Some products are amazing, some really overpriced especially their small perfume bottles, others not so good and others not good at all. Ok, why the two stars? I asked for samples of several perfumes to be sent to me only to be shipped and billed all the perfumes. The reason I am asking for samples is to see if I like the perfumes in order to buy them because it's dumb to send a customer a brand new perfume for them to open it smell and return it if they don't like it. That's wasted items there. Another thing I have found really annoying is that items that smelled amazing are no longer available for purchase and thirdly, why would you issue a cheque and send it via post to a customer in 2021? The customer service is ok in that they processed a refund but via cheque? Come on. Didn't even ask me if this was my preferred method of refund. Then to be sent whole bottles of perfumes and then having to return them cus the agent didn't understand what a sample is. After weighing the pros and the cons of dealing with this company I don't think I'll ever buy from here again. Their marketing is really good they always catch me with their promotions but the items I like are never there. Til I see the items I like, I'll never come back here again.

Uso da mesi la loro linea per pelli grasse e mi sono trovata abbastanza bene, non fa miracoli ma qualcosa lo fa.. tuttavia, ho scoperto a malincuore che i loro prodotti non sono cruelty-free e sono una persona che sta attenta a queste cose. Ora, non sto a sindacare cosa sia giusto e cosa sia sbagliato, ma si sono sempre fatti pubblicità con "il rispetto della natura". E tralasciamo tutti gli scandali aziendali, di prodotti che si è scoperto che di "naturale" avevano ben poco, il loro sistema di vendita con cataloghi e tutto il resto.. Non penso che acquisterò più da loro, non è un'azienda trasparente. Lascia un like se la recensione ti è stata utile.

Niente di che. Ho acquistato l'intera linea per combattere l'acne (la mia è davvero leggera) e non ho visto miglioramenti. Non ci tornerò sicuramente

What I can say? I bought lotion and the smell after opening was disgusting. I also took their perfume as a gift but it wasn't resistant. The prices are too high.