Livraison beaucoup trop longue colis pas reçu pour Noël donc très déçue bien évidemment.
RP
Richard P.
WARNING
WARNING ... SCAM !! Item was ordered without my consent. Tried to cancel ... " Already shipped". Registered office is in US but is a "virtual office" used by many other "companies". Item is produced on a computer controlled cutting machine not handcraft. Shipping number indicates that it comes from China. Item available much cheaper from other suppliers.
Reply to Yukon message ... real facts are :-
This was ordered somehow without my consent. Why would I order an item with a "woman and cat" when I do not know anyone with a cat
My Trustpilot location and the actual ship address are not relevent
To ship the item back to the US, if it was even accepted at source, would negate the refund
The same items are available from other shippers likely from the same manufacturer in China
Response from Yukon Design StudioDec 29, 2025
Hello Richard,
Thank you for your message. I’d like to respond clearly and factually.
First, we cannot place any order without a customer’s explicit consent.
Our system does not allow us to see or enter card details at any time.
Your order was placed using Google Pay, which makes it technically impossible for an order to be created without the account holder actively authorizing it.
Second, regarding location:
Your public profile shows GB, however the shipping and payment details on the order clearly show Australia. We ship strictly to the address provided at checkout.
About shipping origin:
We work with multiple fulfillment partners and regional warehouses (intermediate hubs). Our system automatically selects the closest fulfillment point to the customer to reduce delivery time. This is standard logistics practice and does not mean the product was ordered from another seller or platform.
To clarify another point:
👉 We do not sell on any other marketplaces or platforms.
Our products are available only through our official website. Any claims about the same item being sold elsewhere are unrelated to us.
Your order is still in transit.
That said, if you decide you do not wish to keep the item, you are absolutely welcome to:
1. Receive the order
2. Return it to us
3. Receive a full refund, in accordance with our return policy
We stand by the quality and authenticity of our products and are happy to resolve this properly.
Please let us know how you’d like to proceed.
Regards,
Martin
Yukon Design Studio
MS
Martin S.
Superb Yukon
Yukon provided a superb product, and their communications and customer service were excellent.
BT
Bill T.
Overall positive experience
Overall positive experience. Was able to order and receive products just in time for Christmas and my family loved them.
AH
Anne H.
I woud give you a zero if I could
I woud give you a zero if I could. This crap ships from China. It is not US made. These people lie. Says wooden figures are made in our shop in Washington. BS...crap still shows in transit from SH China.
3 days later. Still haven't received my order. Will be disputing it with my bank. Chinese product, I should have known.
Its now 1/8/2026 & this product has yet to be delivered...terrible business practices.
1/15/26 - Again, owner Martin, has failed to make right my order and is no longer responding.....figures.
DF
David F.
Beautifully crafted piece
Beautifully crafted piece. Made a really lovely Christmas present for someone special, who is an animal lover.
SA
Suzanne A.
I liked immediate response
I liked immediate response. Quality of design is what I expected. I ordered 5 designs, however only 2 of the five designs ordered were correct. Sending pictures of what I received and pictures from the catalog showed they were not the same. Even with the pictures he said I got what I ordered.
Response from Yukon Design StudioDec 28, 2025
Hi Suzanne,
thank you for taking the time to share your feedback.
We’ve carefully reviewed the images you sent us again and double-checked them against your order details. Based on this review, all items received match the designs selected at checkout.
To avoid any confusion, we also created a detailed reference image with clear design labels, showing which received item corresponds to each variant name from our catalog. This was shared with you by email so everything is transparent and easy to compare.
We truly appreciate your positive comments on our response time and design quality, and we’re always happy to clarify any concerns further if needed.
Kind regards,
Martin
Yukon Design Studio
KC
Kennet C.
Good Quality Masterpiece
I bought two handmade pawfect carving items: 1) Man & Dog and 2) Sitting Woman & Cuddly Cat. I was so amazed with the excellent, flawless and satisfactory quality. Also, I appreciated their customer service; they sent me a replacement for the defective items promptly. I highly recommend Yukon Design Studio if you want to buy special gifts.
