Eve K.
Poor quality product, terrible customer service
I ordered two of the handmade door stoppers direct from the Yukon Design Studio website, the rat and lizard designs. To say the product is disappointing is an understatement. While I appreciate that there may be variability with handmade products, the minimum expectation is surely that the product resembles the design as pictured on the website in terms of size, shape, and general appearance. None of this was the case for the products I received. Furthermore, the door stoppers are extremely light, and would serve no functional purpose in keeping doors open. The quality of the crochet is also very poor, with the stuffing clearly visible. Customer service is a disgrace, I contacted the company, including pictures of the products, twice in 12 days before receiving any response, and when they did reply they told me to follow the instructions on the Returns Page. This was pointless, as the Returns Page states "To return an item, please email customer service to obtain a Return Merchandise Authorization (RMA) number". I have sent three follow up emails in the three weeks since requesting this and have still received no response.
Response from Yukon Design StudioJan 7, 2026
Hi Eve, I’m very sorry to read about your experience — this is certainly not what we want for our customers. As our door stoppers are handmade, there can be some natural variation, but they should still match the overall size, shape, and functionality shown on our website. What you’re describing does not sound right, and we’d really like to understand what went wrong. If possible, could you please upload a photo of the items you received? This will help us determine whether there was a faulty piece so we can fix the issue properly. Regarding returns: there is no special authorization required. The RMA is simply your order number, and the return process is intended to be hassle-free. If this wasn’t clear or if you felt stuck, I sincerely apologize for that confusion. We do want to resolve this fairly — either by replacement or refund — and I’m happy to assist as soon as we can review the items you received. Kind regards, Joe Yukon Design Studio