Yukon Design StudioReviews of yukondesignstudio.com

Horrible customer service and delivery will take over a month. I’m still waiting

Beautiful product, so happy with my purchase Fast shipping and great ,friendly communication Pleased to support a lovely business

My order no. 48216 This is my second review, one month from receiving rubbish products on 27 Feb and beginning my attempt via several emails to return them for a refund. I wish to place on record that, in view of my experience and many others here, the five-star glowing reviews are as fraudulent as the company. Their replies, too, come from somewhere in the ether, and I doubt that whatever base location Yukon had still exists. They are just smoke and mirrors. The ornaments (which will not stand up!) are mass-produced in a sweat shop somewhere far away from the US and actually worth pennies or cents, not pounds or dollars. If you check on Amazon, they have the same ornaments from several different Chinese suppliers, at around a third of the Yukon price. Okay, Yukon, refute what I have said if you can. I CHALLENGE YOU. Live up to the completely false review that said "It is obvious that this is a company proud of its craftsmanship and customer satisfaction." What a laugh!

This company is a rip-off. My order took two weeks to arrive and clearly didn't come from the US. I followed their guidelines for returning the item (it was not as nice as depicted in photos) and was told to follow the instructions on the website to obtain a returns code. I did this process about five times and have written to customer service twice. I have been completely ignored. Shame on them. UPDATE: Since they posted the message below, I have once again written to Customer Services today (28/5/2024) about this problem. I am awaiting a reply.

New update 25 May 2024. Another reaction recd today from Yukon giving same stock reply as a month ago, and publicising my address details and phone number without permission - thank you, Yukon! You're way behind. In the meantime Paypal have decided my case is valid and forced a repayment. They also credited me with £17 return postage for parcel which has arrived back to me marked not known at address. Bogus rogue trader!! Old review: Waited longer for delivery than YDS's outside estimate. Gave the impression the goods were from US so I trusted the company more. Had I known this was just another Chinese scam, I would never have risked an order. The figures finally arrived on 27 Feb and turned out to be so lightweight that they are unstable and fall over easily. Totally insubstantial and very little for the money. Useless for presents, as I had intended them. I followed their delivery instructions and emailed for help to return for a refund, bearing in mind that they only give 30 days. No response. By 15 March I had written two emails and sent a 3rd on that date saying I would ask my Bank to take action to recover the funds if I did not hear from them within 7 days. I received an immediate reply, apologising and saying I should go on their website for return instructions, which I did. However, I was incredulous to read there that the first step was to EMAIL FOR A CODE NUMBER. Why on earth did their "apologetic" email not provide me with that? I have now sent one last message. My 7 days is still running and expires on 22nd March, when I will take action against them. DO NOT ORDER FROM THIS COMPANY.

I'm writing a second review as I have finally received my orders. They are as depicted on the website so I'm satisfied with my purchase. The shipment was from outside of the country. It took approximately one month to receive my order and had I known that from the beginning I may have not worried about my order. The carvings of dog and person are lovely.

Unusual and touching carving, simple, evocative. Lovely response and relatively prompt delivery. Exactly as depicted. And well-priced for such a unique and well crafted item.

BEWARE!!! THIS COMPANY IS A SCAM!! I ordered two figures that totaled over $50.00. The money came out of my account the same day. It has been over two months and I still have not received my items! They are coming from China. Not the USA. I don't have a problem with that but they were gifts. Now it's two late!! They ignore you until I said I was going to the Better Bussiness Bureau. Finally I got a tracking number that means nothing!! Still do not have my package!! Never again!!