YoraHomeReviews of yorahome.com

Great experience with YoraHome. Price, quality, customer service is excellent. Would & have recommended YoraHome to friends and family.

I bought Yorahome´s 40w 6550 Laser machine earlier in the year and have been more than pleased with the results I finally learnt to achieve. I started to notice that the cooling fan on the laser unit made a terrible noise on startup but after a short while would quieten down and function normally. However each time I turned on the noise would be louder and last longer, quite worrying considering the replacement cost of a new laser unit. I contacted Yorahome and had a response from them (Jim) the next day saying that they would contact the manufacturer. Next day I had a message asking to try and adjust the mounting screws as they may have been over tightened during the production process. This I did but without effect. Reporting back to Jim I waited for a reply. To my delight I was told that a replacement unit was being sent from the UK (I’m in France). It arrived the very next day, I was amazed! Thank you Jim and Yorahome, great job 👍

Needed a new control board and stepper motors for my 3036. Jim was excellent at getting me the replacement costs and invoices for the parts, while Angie made sure my order went out fast and on time. Two thumbs up to both of them!

I opened my box and decided it was way too complicated to assemble. I sent Yora and email that o wanted to return it. I got a call from them a few minutes later and he wanted me to watch the video and try that. It was easy to put together while watching the video. I’m so glad they talked me into trying it. Very good Customer service

The customer service at yorahome is nothing short of amazing. I’ve had quick response every single time, with a REAL human. Now days, that’s unheard of. They are extremely courteous and helpful. Do not hesitate to contact them with what ever questions you may have. Thanks Jeremy K., again and again. I’m sure I’ll be contacting you again later too lol

Custom service at YoraHome is second to none!! Their always very responsive and take care of all your needs! Their custom service rep. Jeremy is full of knowledge and is always willing to help! Thanks YoraHome! I’m truly enjoying my 6550 40w laser!!

so far I have only dealt with two people Jeremy and Nicholas. The first was setting up. I was told it was in the $ codes. At that time I was learning how to use both the laser and the router. The tech did what he had to do and then I was off and running. Another time it was a simple question so I used the phone number provided. simple question for a simple answer and I was off and running. The latest being the laser was making strange noises and started to go down hill as far as performance. It was determined to replace the laser. well the guy I was working with went on vacation or something so when I inquired about the replacement the other guy stepped in and completed the job. I have my new laser and I am off and running. Thank you guys

There were some small ball bearings falling out of my linear bearings for the table on my 318Pro. I informed YoraHome of the problem with photo. I just received the set of replacement bearings yesterday. Couldn't have asked for more.