YoraHome Reviews | Read Customer Reviews of yorahome.com

YoraHome Reviews | Read Customer Reviews of yorahome.com

YoraHome reviews

Showing 11 reviews with 2 stars · Clear filters

Di S.
Aug 25, 2026
8 weeks broken cable
(Originally 1 star review) The cable that was sent to me was broken. I reached out on July 8, 2026 and they said they would be getting them from their manufacturer. After that I received no communication and had reached out multiple times. I finally created another "ticket" and got immediately reprimanded for doing so - and that I should have known that they were just waiting for the cable. I apologized for creating that new ticket and now know that I am still waiting - although be it 6 weeks later. Luckily I am just using the $2000 machine for a hobby. But if you are expecting to run a business, please ask yourself if you can wait 6+ weeks for a part when you have no income coming in. Still waiting with no updates.... 8/25/2026 Update: 9/12/2026 Just received the part today - 8 weeks in mind you... so I'm increasing the review to 2 stars. Without the Trust Pilot review, I would still be waiting for the part no doubt.
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James B.
Dec 11, 2023
So I got my new used printer however it…
So I got my new used printer however it won’t boot up I only get a creality screen and cannot do anything
Response from YoraHomeDec 11, 2023
Thanks for your review, James. We just read that the booting issue with your 3D printer has been resolved. In the future, we would appreciate at least being allowed to help you resolve these technical issues rather than just leaving a poor review. We take Customer Support very seriously. We have a very professional and friendly team ready to help our customers to start using their machines effortlessly. If you ever have any questions in the future, please call us at 833-541-5997 or send an email to [email protected]. We will be happy to help you out.
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Kathleen S.
Mar 1, 2022
I am disappointed that it is taking so…
I am disappointed that it is taking so many weeks to resolve the issue I have with my 40W laser. The issue was reported the end of January and I still do not have what I need to do my work. Essentially, this aspect of my business has been shut down for an entire month.
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Ben C.
Feb 2, 2022
I bought the 3018 pro
I bought the 3018 pro. Had issues getting it to work correctly. I watched the video and asked customer service. Still after all of that the machine didn't work correctly. I am sending it back and paying a thirty five precent restocking fee and pay for shipping. Yorahome I'd not taking responsibility for the shipping or restocking. So there is no satisfaction guarantee
Response from YoraHomeFeb 8, 2022
Hello Ben, Thanks for your review. I checked with our team and found that you didn't mention the issues you have with your machine. We have a great working system that helps our customers to use their machine successfully. But, if you don't ask for our help, we can't help you. Our returns/refund policy applies to all our customers. We have to compensate for shipping fees, refurbishment fees, storage fees, and so on. If you need help with using your machine, please just reach out to us at [email protected] or call 833-541-5997. We will be happy to help you out. Thanks
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Curtis D.
Jun 25, 2021
So far I'm not happy with my laser…
So far I'm not happy with my laser printer it is very difficult to learn and they don't give a lot of instruction on all of the different things that are necessary they don't have a library to choose from so you know what materials the settings for each one is should be the basic or and even watching the tutorials from the writer of the software the things that he instructed me to do and by going step-by-step we're actually different than how it worked on my lightburn software so I eventually figured out some of the things but I'm still not able to do the things that I got this printer to do. Doing glass and ceramic tiles. Even the putting photos on wood has be a very slow and arduous prices. All the tutorials for the software were bit done on the yora machine. Getting in contact with someone has been unsuccessful. I'm about to ask for my money back
Response from YoraHomeJun 25, 2021
Thanks for your review Curtis. We are sorry to read that you had some issues with our product. There are no support tickets with your name or email address in our system. Did you send us an email or call our technical support? When you have a moment, please reach out to [email protected] or call us at 833-541-5997. We will be happy to schedule a 1-on-1 session with you if needed. Thanks
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Saundra L.
Jun 19, 2021
To difficult to put together and not…
To difficult to put together and not sturdy enough. Doesn’t list all items needed before purchase. Items that is needed is out of stock. Having the come already assembled like other lasers would be great.
Response from YoraHomeJun 20, 2021
Thanks for your review Saundra. Did you watch the assembly video? For your information, the package content is available on the product page. We provide a winding tube for cable management and one pair of laser glasses to protect your eyes during the laser engraving process. Items such are drag chains or laser shields are just upgrades and not required to use the machine. We are working hard to have these upgrades in stock at any time, but they are very popular and some parts coming from overseas can take up to 4 weeks before we receive them. Now, due to the size of the assembled machine, shipping is not economical and a viable option right now. Thanks again for sharing your thoughts, which will improve our offers and make more customers happy.
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Garnet T.
May 16, 2021
the machine looked easier to use than…
the machine looked easier to use than what it is , it has not been fun !
Response from YoraHomeMay 17, 2021
Thank you Garnett for your feedback. We are so sorry to learn that using our machine has not been fun so far for you. This shouldn't be the case because we have an entire structure (helpdesk, 1-on-1 video support, Facebook group, etc.) built that can help with any questions you may have to setup and start using your machine effectively. When you have a moment today, please reach out to [email protected] or call us at 833-541-5997 so we can help you out ASAP. Looking forward to speaking to you.
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Renny
May 16, 2021
Didn’t receive the rotary attachment I…
Didn’t receive the rotary attachment I ordered for $150 when I ordered my 6550. I was asked to send pictures from customer service and never rec’d an answer back. I guess I’m eating that $150 purchase.
Response from YoraHomeMay 17, 2021
No, you won't eat it, Renny. And, we are very sorry about this omission. We didn't receive the pictures via our ticket system. This usually happens with iPhone users, because iOS uses a strange file type instead of a regular jpg like every other device. We were just able to capture it in our inbox email at [email protected]. We will ship a new rotary module kit to you tomorrow from our warehouse in USA, Ohio. You should receive it within 1-3 business days. Sorry again for this inconvenience. If you need any help after receiving it, please call 833-541-5997 or send us email at [email protected], and we will very happy to help you. Thanks for your patience and trust.
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