YoraHomeReviews of yorahome.com

Yet again I have received excellent response from YoraHome. It is reassuring to know if you need any advice, YoraHome will get back to you very quickly.

I had a great experience with YoraHome Customer service. They were always on top of things, even if that meant explaining what was going on with supply chain shipping issues

I did a rookie mistake and threw out my my drag chain rail for my new 6550 pro in the box and in the garbage. I contacted support and they shipped me a new one the same day to Canada... This is my 3rd machine from them and it is an awesome product... than you. Dan

I found YoraHome on Facebook, watched for a while, read comments, I was desperate to get into using a CNC router and a laser, they looked great, but you have to be confident that what you see is what you are gonna get. Eventually I placed my order, there was a hick up in what I was charged but this was all clarified when I asked. The response time from them on fb chat is amazing! I knew that my chosen kit (Mandrill with 40w laser) was on pre-order, so I waited... Impatiently 😃 While waiting I was still looking and reading, and saw the mini laser, and they hold that in stock, so I ordered it, it came a few days later.... And lets just say it's a good job the dogs move a lot, it's so easy to use... There are a lot of things in my house that now have a little laser'd tattoo, it is brilliant!!! Needless to say, this only made me more desperate for the Mandrill with laser that I had ordered!! It finally came, I set it all up and was carving in probably less than 2 hours!! The customer service I have received from YoraHome is unbelievable, they are an American company, I'm in the UK, I expected delays or next day responses, but nope!! So prompt, and helpful and reassuring, even when I thought I'd broke something... I hadn't, I had a call very late on a Friday from Mark, the UK contact, he was super helpful and talking through the issue I suddenly realized what I'd done, so much kudos to the whole support team, especially Mark! If I could suggest one improvement I would ask for Allen keys with handles because you have to tighten the bracket really tight when using the laser, and my small girly hands struggle a bit 😂 but that is literally all. The documentation is good, needs some improving but I can see that it is getting updated all the time, and if in doubt the fb user page is also amazing, I have learnt so much, and have ideas spinning in my head all the time 🙈 If you are thinking about it... Just do it!!

I had to call for repair parts for my machine. Had good responses from service and parts were shipped. Still waiting to get those but overall service was super.

Am having issues with my controller on my 40x40 cnc engraver. Just assembled and z axis will not work. Came to the conclusion that the controller box is bad and they are sending me another one. So far I ha e received great customer service and am looking forward to getting my equipment up and running.

I broke my tension arm on my tlc rotary v2 attachment got a hold of customer service (Jeremy) and he did a great job with all my question!

It's great to have support that replies back, in less than 24 hours, thanks again Yora Home support team. Sergio