YextReviews of yext.com

Becca and Haley were great today! Perfect customer service and constant upkeep! Will definitely be coming back. Super clean facility and great food!

The employees at the ashland Kentucky restaurant are very accommodating and friendly. Appreciated their service. I would also like to mention that I am VERY disappointed that fazolis no longer carries the CINNAMON STICKS ! THEY ARE THE BEST AND THEY NEED TO BRING THEM BACK ASAP with advertising

Becca was such an awesome delight and very helpful in helping me decide on something to eat!! She made awesome recommendations and the food was so delicious!! She even came out and checked on us! She was so nice!!

Fazolis in ashland KY has an employee that goes above and beyond she was wonderful came around and talked to us very friendly she made sure everything was great and we had a great time while in the store her name is becca she's wonderful great hire and lisa she is a great help shes great herself very pleasant

These clowns will not let you opt out of auto renew or cancel your subscription---they give you instructions but of course the way out does not exist and it does not exist to get out of paying for a service I no longer need---and of course you can't get through to anyone---what a pathetic scam. Do not use this company! I'm sick of having to call my credit card company to canel the payments.

Buyer beware! It's a service most small business probably don't consistently need, but their annual subscription auto renews with no notice before it does so. So for our small business with two locations, they charged us over $1000 for a service we didn't need, didn't want, and aren't going to us. I contacted customer service to ask for a courtesy, pro-rated refund (after I saw the charge on our credit card statement), and received no response whatsoever. It's not worth it, and it appears there are more affordable, and almost certainly more ethical, competitors to invest in.

Poor support. They "offer" an online chat session but there is no one monitoring. Strange website that looks like it was pieced together with various people. No direction, no flow, no understanding of what they even do overalls. Totally messy. Would rather work with crisp concise supportive companies that have a better focus and know how to market what they are actually doing.

I am in the process of updating my clients address on all business directories. Been doing this for years and have had first hand experience throughout the years that Yext hamstrings all businesses. I can no longer edit my client's business listings if the directory "partners with Yext" Yext wants you to buy their plan which is completely overpriced and if you quit, they take complete control of your accounts even if you had previously claimed them. I've also read the listings revert back to their original information so if you have moved, your screwed. If you think I am exaggerating, check out this article. We wanted to know exactly what happens when you cancel a Yext subscription, so we worked with a client of ours who had an active Yext subscription, but no longer wanted to keep paying for it. The results were pretty interesting! Here's the summary of our findings: 60% of the listings disappeared or started featuring incorrect information after the subscription was canceled. Of the other 40% that remained accurate: 35% were stripped partially or fully of any enhanced details (and they might have already been accurate before signing up for Yext). Only 3 listings (5%) remained accurate and featured enhanced details, but of them 2 listings had been manually claimed before the Yext subscription had been started. There was incorrect and incomplete reporting of the listings synced with Yext PowerListings while the subscription was live; No effect (positive or negative) on practitioner listings while the subscription was live; You can read the full details of this case here.