YextReviews of yext.com

We have been experiencing issues with Yext now for several months and have yet to come to any resolutions. Account connection issues and services we have been paying months for just not working and no one being able to figure out why. We have had several conversations about our lack of service and the technology troubles with our rep, who is part of the "premiere service" we are paying for and she is less than helpful and slow to respond to emails. My team is not able to properly do their jobs with Yext as it stands now and no one on the Yext team wants to own it or make it right. Can't wait until our contract is over--I will not be recommending this platform to any colleagues in the future.

I used Yext.com to update our business listing when they were just starting to occupy the local business space. We had many duplicate listings and one of Yext promises was to get those duplicates squared away. It wasn't the case. I ended opening tickets and chasing duplicates one by one and report it back to Yext for them to get it fixed. They continued to grow and finally occupied the whole space and they are a monopoly in local business space now. You can't update your business listing on many websites without having to pay Yext. I talked to Christian Ward person who was responsible with Local Listing Partnerships at the time. He was trying to sell reseller package to marketing companies. I raised my hand and ask him about my experience as small business owner. His response was, "Yext doesn't update your existing profiles, we create new "power" profiles through our agreements and we help you manage that from our dashboard, once your contract is up we remove that listing". Essentially what that means is that we are tied into a crooked business model where they don't fix anything with your existing profiles, they won't help you get it cleaned up but they hook you up on something that you have to pay $500-$1000 every year once you are off paying them, all the duplicates and wrong information about your business comes back up. How do I know all this? I paid them for 1 year and didn't renew my membership after. I recently moved and wanted to update my business listings. I have many duplicates, some of my profiles under Yext software lock so I have to open tickets with the local listing companies to get it released and many other issues. I am giving two stars because they didn't overcharge me, they helped me to get some of my duplicate profiles fixed when I opened tickets but overall I am against any type of monopolistic business model and Yext is one of them.

Here are the facts, Yext puts you on the map as it claims, you also get listed in all the other places which doesn't really do you any good, maybe the links are no follow. Yext is very miss leading as my analyetics confirms, After speaking to customer service about my problems, they are just that my problems, I will be canceling after this year, small business can't afford hits like this 0 phone calls = 0 revenue

I heard great reviews about yext from a friend. I got it and it didnt really change anything for my business. As for as an increase in clients. I wont be getting it next year

Every company is like this , once you enroll and make the initial payment they forget you !

Although some aspects of the program is very useful, for the price you're not getting much.

Once Yext gets there money, you are on your own.

After a year. I could not find evidence that the service helped my site on google my biz on the other side they have good customer service. But it's a pracey product that monopolized the niche