YesWelderReviews of yeswelder.com

Welder is excellent quality, handles pretty much anything I throw at it. Couple weeks back the door latch flew off and rendered the door basically useless at keep dirt/debris off of my wire. Despite that I was unable to provide an order number, Raymond assisted me through the entire thing and got me the latch I needed so I can keep welding effectively. Now I’m on the hunt for a plasma torch and a 110v flux welder; guess who I’m going with?

I received my new Yeswelder YWM-200 with some unfortunate damage, took some pictures and composed an email with my order info and sent. Wow! Within a couple hours Ana (Yeswelder support) had responded with a resolution to the problem. Received a replacement Within a couple of days. Although I have not had a chance to use it yet I now have confidence that Yeswelder support does what they claim. Thank you Ana and the team for prompt friendly service.

YESWELDER went from a sub 1 star to 5 star upon the entry of Customer Rep Raymond. YESWELDER ( via AMAZON) always ships fast. And the price/value seems to be competitive. Ok we all know this. I experienced some design, hardware, materials, reliability, durability and compatibility concerns with a MIG gun (replacement for an old Millermatic XP130). After several calls by phone, leaving messages, offshore email agents - very polite but having ZERO product knowledge, a long email message volley spanning a week, growing frustration. After a final 5th stern, demanding request, Raymond entered the case. With1 message, immediately addressed/resolved all issues, answered all questions perfectly and completely, as well as offered additional parts and ( subsequently) lastly a discount coupon code for future purchases to offset my concerns wrt quality and durability. The previous reps seemed to not understand anything technical and whose only solution is ... "replace or return to amazon for refund." ( An irresponsible, brute force "solution", monstrous, terrible waste of energy, materials, carbon footprint, shipping, packaging). This is easy, fast but does not address the ACTUAL technical issues. And really to me it speaks volumes & presents the glaring fact that the margins must be so incredibly high that YESWELDER can just give away product to stay in the game. All this said, at this early point, I cannot speak to the quality, endurance, life span expectancy, suitability of purpose for the YES product nor my recent purchase. This remains to be seen as I place the items into use at our fab shop. What earns the 5 STAR is RAYMOND's performance: his technical product knowledge, articulate communication skill, solution based approach, and prompt willingness to provide whatever is necessary to ensure that a customer feels treated with priority and importance, is completely comfortable and all present and potentially future concerns are addressed in a timely manner. For this alone, I have decided to trial YESWELDER products. In addition to the items Raymond authorized to be fast shipped to me to address concerns, he extended a return/refund offer (beyond the traditional Amazon window) in the event that I am dissatisfied, experience a premature failure, defect, etc. in a YESWELDER product. This company seems to spare no expense to stay in the western market distribution game. Not sure if YESWELDER is a cheap throwaway, use buy, use buy .... deal or if it genuinely is acceptable and YES just wants to get this good stuff out there en masse to prove the name brand & establish a valid, endurable market presence. In any event, YESWELDER has a new customer primarily based upon Raymond. Bravo. ( YESWELDER need to get this fellow cloned:) ED M 09May23

I Purchased a Mig-205DS through Amazon. Upon Arrival, It did not turn on. Raymond at YesWelder tried to help me resolve the issue. After swapping a few videos, instructions and photos, Raymond not only sent me a new machine, and suggested to keep the broken one for spare parts, but within 3 days of my first complaint it arrived and with a note for a further sizeable discount code for my troubles. Although I cannot comment on the unit yet, I can say that it really felt that YesWelder, Raymond and his team had my back. Yes, I could have returned the purchase to Amazon, but with the spare parts and the discount code, I would say I got a much better deal in the end. Thank You Raymond. I really appreciate what you did to keep me as a customer :-)

I had a fantastic experience with YesWelder and their support agent, Raymond. When my TIG torch broke, I was worried that it would take a long time to fix or that I would have to buy a new one. However, Raymond was able to quickly diagnose the problem and provide me with the replacement parts I needed. He was friendly, professional, and incredibly helpful throughout the entire process. I am so grateful for the outstanding support that Raymond and the YesWelder team provided. They truly went above and beyond to ensure that I was a satisfied customer.

Raymond with Yeswelder is awesome. I had an issue with my tig welder and he was very friendly and responsive to the issue I was having. In the end, he sent a replacement and got it to my house quickly.

I was happy with my welder but it did, unfortunately, stop working. I emailed the company and Raymond responded the same day and helped me with the warranty process. After sending in pictures they sent me a new unit the following day. Mistakes happen and they were helpful and quick to make things right. I appreciate their assistance and good customer support.

Had a problem with order, customer support was very helpful and got everything figured out