Nicole
Customer support was helpful and quick…
Customer support was helpful and quick when I needed assistance. Great bike that gets the job done for a very affordable price! Love it so far!

At Yesoul Fitness, we're passionate about revolutionizing the way you approach health and fitness. By leveraging the latest technology, we offer a range of smart fitness equipment and interactive training solutions designed to make your workouts more efficient, engaging, and accessible. Our products seamlessly integrate with mobile applications to provide you with personalized fitness guidance, real-time feedback, and a diverse array of online classes that cater to different fitness levels and preferences.We believe in combining high-quality hardware with innovative software to create a holistic fitness experience that motivates you to lead a healthier lifestyle, regardless of where you're starting from. Whether you're a seasoned fitness enthusiast or just beginning your journey, we provide the tools and support you need to achieve your health and fitness goals. At Yesoul Fitness, we're more than just a brand; we're a community dedicated to helping you become the best version of yourself.
Yesoul Fitness (yesoulfitness.com) has 740 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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740 approved reviews, newest moderated first
Nicole
Customer support was helpful and quick when I needed assistance. Great bike that gets the job done for a very affordable price! Love it so far!
Aodhan G.
Bought the G1M plus bike in June. Solid piece of kit and good value for money. screen is excellent. seat is comfortable. arrived quickly. quick response from customer services team. app is very good. would recommend.
Geoff M.
Even though there was a slight delay, the communication and support via email was fantastic, assembly instructions was straight forward and I look forward to using it regularly
Diego C.
I am very disappointed. The Yesoul G1 Max seemed like a very good bike option that included a screen and, in theory, didn't require a subscription. The reality is that there are no free videos and no preset workouts to follow without a video. The bike forces you to subscribe in order to use these options. I agree that a subscription should be paid for a full training plan or specific videos, but I think that a so-called premium bike should at least include a reduced number of workouts to follow, where it is possible to configure the time and difficulty. My old bike had this feature, and now, not only do I have to pay for the bike, but I also have to pay for a subscription to access basic functionality that offers no additional value. I insist that if you want a detailed training plan you should pay for it, but not for this. Basic workouts should be included with the bike.
Response from Yesoul FitnessAug 30, 2026
Estimado Diego: En primer lugar, muchas gracias por tomarse el tiempo de compartir su experiencia con nosotros. Valoramos sinceramente sus comentarios y agradecemos la oportunidad de comprender mejor sus inquietudes. En este sentido, nos gustaría proporcionarle algunas aclaraciones adicionales sobre nuestra función de duplicación de pantalla y el servicio de membresía de YESOUL, ya que nos preocupa que pueda haber habido algún malentendido sobre el funcionamiento de estas funciones. Nuestra función de duplicación de pantalla no requiere una suscripción a la membresía. Siempre que conecte correctamente su dispositivo a la pantalla de la bicicleta mediante un cable compatible, podrá duplicar en la pantalla de la bicicleta el contenido de aplicaciones compatibles, como YouTube, sin necesidad de suscribirse a la membresía de YESOUL. En cuanto a la aplicación YESOUL FITNESS, ofrecemos algunos contenidos de entrenamiento que pueden accederse y disfrutarse de forma gratuita. Al mismo tiempo, a través de una suscripción de pago, los miembros pueden acceder a una mayor variedad de clases de entrenamiento y contenido premium. Además, nuestra aplicación también incluye el modo “JUST RIDE”, que puede utilizarse sin necesidad de una suscripción a la membresía. Con este modo, puede simplemente disfrutar de su sesión de ciclismo y entrenar a su propio ritmo sin necesidad de adquirir una membresía. Esperamos sinceramente que la información anterior le ayude a aclarar las diferencias entre la función de duplicación de pantalla, el contenido gratuito disponible en la aplicación, el modo “JUST RIDE” y el contenido disponible mediante la membresía. Lamentamos sinceramente si anteriormente alguna de esta información no quedó suficientemente clara, y agradecemos su comprensión y la oportunidad de poder aclarárselo. Nuestro objetivo es siempre asegurarnos de que tenga una experiencia clara y positiva con YESOUL.
Kris
Great customer service. Quick responses to emails. Bike was easy to put together and seems like great quality. Can’t wait to use it daily and improve our fitness.
Lee S.
G1m bike is a quality bike, seems more interactive with the app subscription, although it can be used without a subscription and clearly shows all relevant stats. regional area may get extra shipping fee?
Jeremy.S
After two weeks I’m surprised how much I look forward to walking. The auto incline gives a nice push without being too hard, and the screen rotates so I can watch shows from the couch. Phone mirroring works instantly, keeps me from getting bored. Way quieter than my old gym’s treadmills. Only small thing is the belt feels stiff for the first minute but smooths out fast. Solid buy for getting back into cardio.
AB
Great machine, easy to put together and helpful customer service