Yesoul FitnessReviews of yesoulfitness.com

This company has the worst customer service I’ve ever experienced, between not answering and going in circles over trying to find a solution. I ordered a bundle that included a stationary bike and a treadmill. The bike arrived, but the treadmill never did, so I contacted customer service. They told me the treadmill was out of stock and offered to let me wait or pay $150 to upgrade to the Pro. I checked their website and showed them that, because I purchased a bundle, the price difference should only be $100. They eventually agreed. Then I was told the Pro was also out of stock. My new options were to pay an additional $300 to upgrade to the Plus or receive a refund for just the treadmill. When I asked when the original treadmill would be available again, they told me it was being discontinued. So I purchased a bundle that included a treadmill they apparently can no longer provide, and now I’m being asked to pay more for an alternative or accept a partial refund. I’m really disappointed with this experience. I understand inventory issues happen, but I expected better customer service than repeatedly being offered more expensive upgrades instead of a reasonable resolution.

🚨 YESOUL : ATTENTION AVANT DE COMMANDER ! Je souhaite alerter les consommateurs sur mon expérience particulièrement décevante avec la marque YESOUL. J’ai passé deux commandes : * Un tapis de course T5 Ultra * Un rameur R1M Plus Résultat : deux commandes encaissées, aucun produit livré ! Après de multiples relances, YESOUL m’annonce finalement une rupture de stock et un réapprovisionnement prévu à la mi-novembre 2026. ⚠️ ATTENTION ÉGALEMENT AUX FRAIS DE 9,98 € ! Je vous invite à vérifier attentivement les frais facturés lors de vos commandes et à demander des explications sur leur nature et leur justification. Face à cette situation, j’ai demandé le remboursement intégral de mes commandes, frais compris. Malgré mes démarches et mes relances, je n’ai toujours pas obtenu de solution satisfaisante. Comment une marque peut-elle encaisser des commandes, ne pas livrer les produits, facturer des frais et laisser ses clients multiplier les démarches pour récupérer leur argent ? Vendre sur Internet implique des responsabilités. Le respect des clients ne devrait pas être une option. Je partage cette expérience pour que les futurs acheteurs puissent commander en connaissance de cause. YESOUL, j’attends désormais des actes, pas de nouvelles promesses ! D’autres clients ont-ils rencontré les mêmes difficultés ? #YESOUL #AvisYESOUL #ServiceClient #Remboursement #DroitsDesConsommateurs #VenteEnLigne

On 15 October Yesoul support told me my G1M Plus bike would arrive in 3–5 days. The next day DX marked it as "delivered". Nobody was home and nothing was left. The bike never arrived. Yesoul promised me a Proof of Delivery, but I've had no photo and no signature. Instead, they told me to report it to the police myself and still haven't offered a replacement or refund. I've paid in full, and the company won't take responsibility. Honestly, it feels like being scammed. Avoid until they sort out their delivery and customer service. Update (21 Oct): Yesoul has replied here asking for my order number. They already have it: I've been emailing their support team about this order since 15 October, and two agents have promised me the Proof of Delivery from DX. I still haven't received it, nor a replacement or a refund. I'll update this review once they actually resolve

Signed up in April after buying the bike, and took out the subscription. I see payments coming out of the bank and didn’t think anything else about it. Then a few days ago they took 5 x $18.99 for October. I have questioned it with them as payments have been going out. They said they made a admin error and was charging me the wrong amount due to a system removing a product / deal. So they are just taking the extra money they should have charged me on top of the $12.99 per month I have been paying. 😡😡 Not happy. No warning ⚠️ about taking the extra money just took it. A compete scam. This is their mistake, they took the wrong amount not me.

I’m leaving this follow-up review specifically about my experience with customer support. If I hadn’t reached out, I would never have known the treadmill I ordered was out of stock. Rachel kindly offered me two free months of membership once it arrived, which I appreciated. After I received the treadmill, I contacted support again. Alex offered me an additional free month if I left a review. Great! What wasn’t great was being followed up with every 12 hours when I hadn’t responded. Give me some time to actually try the treadmill first! I eventually left a review and emailed Alex the screenshot he requested. Within minutes, he thanked me and asked me to leave ANOTHER review for another free month. At that point, I simply asked him to honor the three months I had already been promised. Now it’s been over 24 hours, and I still haven’t heard back. He was quick to follow up every 12 hours when he wanted a review, but where is that same urgency when I need a response? I value good customer service, and Rachel’s courtesy was appreciated. But repeatedly asking for reviews while leaving a promised benefit unresolved is frustrating. Please honor what you promised before asking customers for more. Alex, please do better!

They claim that they ship out of the US, and that delivery would be 3-5 days. After a week of emailing them they finally responded to tell me that they were out of the bikes and that they can’t tell me when it would ship. There’s no way to talk to anyone directly, I’m pretty sure their email responses are AI generated. This is ridiculous. If the bikes aren’t available then you should be honest and say that on your website. They also have a ton of bots boosting their reviews.

'Nona' at your company sent out sponsoring requests to several of our managed creators and press brands with the thinking bigger Social Media channels will advertise it free of cost. Some provided private info, data and rates upon requests and got completely ghosted. - we were sceptical on this from the beginning and refused to send dashboard and viewer data. Heard a lot of stories about this in the meanwhile. Totally does not work like that... good luck sending it to low-tier influencers where you lose cost rather than making true sales...

Ordered because website states they ship from the US. Then once you order, they claim that "due to high sales volume, we must ship from China". Then when you request a refund, they give you the run around for weeks before it's taken care of. Order elsewhere if you value honesty.