Yesoul FitnessReviews of yesoulfitness.com

UPDATE: I wanted to come back and update this review now that we’ve actually received everything and had some time with the products. I have changed my rating from a 1- star to a 3. First, the good: we are genuinely loving the bike so far. It’s a great product, and I’m really happy with it. YESOUL also sent us a massage gun as a gesture after everything that happened, which was very kind of them, and we’ve been really happy with that as well. So from a product standpoint, our experience has been very positive so far, and I want to give them credit for that. That said, I’m leaving the original experience below because it did happen, and their customer service is honestly still very odd to me: We ordered our bike on August 2. YESOUL’s own shipping policy states that orders should ship “within 24 hours on business days.” Ours did not. By August 7, it still hadn’t shipped. YESOUL acknowledged the delay and told us, “We have already requested the warehouse to expedite the shipment.” Several days later, they finally told us the bike had been “successfully shipped,” was “now on its way,” and had been “dispatched.” Despite the promise, it was definitely not expedited. Then the tracking sat at “Shipping Label Created” for a week. I contacted the carrier directly and was told they had not even received the package. For days, we had no reliable idea where a product we had already paid a decent amount of money for actually was. YESOUL said it had been dispatched. The carrier said they didn’t have it. Another lie. On August 14, after repeatedly trying to get answers from many different YESOUL representatives, one told us in writing: “If we are still unable to obtain a clear confirmation that the package is in transit, we will proceed with a replacement shipment directly rather than asking you to continue waiting.” That replacement was never sent. The customer service only got worse from there. For the delay, YESOUL offered us three months of membership as compensation. I explained very clearly that I had never planned to purchase or use a YESOUL membership because I have another membership that I use… so this was not a meaningful resolution. A completely different representative then responded and offered me FOUR months of the exact membership I had just said I didn’t want. It was pretty obvious they had not even read the previous correspondence, which I had already been questioning because no one ever seemed to really understand main issues of this case. At that point, I specifically asked to speak with a manager or supervisor who could actually address the situation. No manager ever contacted me. The bike did ultimately arrive on August 18th, and again, we are loving it. YESOUL also reached out after I wrote this review and sent the complimentary massage gun afterward, which I truly appreciated. However, after sending it, I was contacted twice asking me to delete this review because of the impact it was having on the company. That made me uncomfortable, especially being that their customer service is what has an impact on their company, not me. It made the gift feel a little less like a no-strings-attached gesture and more like there was an expectation attached to it. I am updating this review because I want to be fair. The products have been great so far, and that absolutely deserves to be included. But I also think future customers deserve to know what our experience was. My takeaway: really good products so far, but a very strange and frustrating customer-service experience. I hope YESOUL puts some real attention into that side of the company, because if the customer service matched the quality of the products we’ve received, my review would be completely different.

If I could provide 0 stars for customer experience I would. I purchased a treadmill because of good reviews and the initial belief that it qualified for free shipping because I live in a capital city so surely it wouldn’t count as a remote location, I was wrong $150 shipping to Perth. I thought fair enough it’s EOFY and the treadmill is 50% off and it’s in stock, so I went ahead with the purchase. Fast forward a week I still haven’t received a tracking code, so I reach out to ask where it is, my first response is that it’s in another warehouse and that if I wanted to receive my item without delay I’d need to pay another $25. I said no and on principle I wouldn’t pay another cent as this is scummy behaviour from an online retailer. They explain this is an error and offer me 3 months free membership, but they provide no delivery ETA. I email them again asking for a delivery ETA and they reply saying they actually don’t have any stock in country, weird they would have happily taken $25 without it improving my delivery timeframes, anyway as I did in my previous correspondence I ask them to process a refund because they cannot meet the delivery expectations they set during purchase. Now I’m getting no reply and it seems the only way to get this company’s attention is to post a bad review here. To the owners of YESOUL do better! Fix your shipping policy to inform customers where free shipping isn’t applicable, an actual list of locations. Stop emailing customers after purchase requesting delivery fees, I’ve never experienced this in my life it’s a total wtf and made me believe it’s a scam. Fix your stocking levels so customers are informed when things run out of stock and implement stock holds when customers make their purchases. Fix your customer service when a customer is unsatisfied with the experience process the refund. Right now you are a company that looks like a scam. #UPDATE 21/07/2026# As an update to my initial review, yes posting here did illicit the expected reaction of a company trying to maintain a good reputation. My refund was processed in full but they initially must have misunderstood my intentions after telling me that the customer service representative involved had been punished. I explained I did not wish for anyone to be punished for the failings of their company to provide goods to their customers. As an act of goodwill they sent me a massage gun free of any charge which I do appreciate and it seems to be of good quality, but it’s early days. It comes in a nice box, has a premium feeling carry case and is charged with a USB-C cable, will it last though? I asked them to make their Australian shipping policy more transparent and they have done so, so they do seem to want to improve their service. I also hope that their online inventory reflects their local warehouse inventory so people are not misled on delivery timeframes. Will I shop with YESOUL in the future? Probably not, once burned twice shy!

Nogen som ved noget om dette site. Ser ok ud; men vil gerne vide mere.

Really poor customer service, was promised delivery in 2-4 working days. Paid for route protection as well. They have not moved the order from placed and I have tried to contact them on at least 9 occasions and no reply. I will contact my credit card company soon to get a charge back if I do not get a response. So disappointed. Update Yesoul contacted me soon after I recieved my bike and it was well made. I had a new issue with the pedal and some squeaking which is now resolved also. They have been very responsive and helpful since Thank you

Wir haben am 21.11. zwei Bikes bestellt. Am 31.12. noch immer keine Lieferung nach Deutschland. Vom Kundenservice wird man nur hingehalten, man entschuldigt sich. Am 22.12. kam eine Mail, dass geliefert wird. Aber auch die Sendungsverfolgung funktioniert nicht. Ich hoffe, dass das kein Betrug ist. Update 05.01. noch immer keine Lieferung. Sendungsverfolgung funktioniert nicht. Ich denke ich wurde betrogen. Hier bitte nicht kaufen. Update 12.01. per Mail vom Support wieder vertröstet und zum xten Mal entschuldigt. GEL Express Sendungsverfolgung nach Eingabe der PLZ funktioniert. Aber laut GEL wurde die Sendung seit dem 05.01. nicht übernommen. Ich habe Yesoul angeschrieben und will mein Geld zurück. Update 14.01. Laut Yesoul soll das Fahrrad bei GEL Express sein. Aufgrund des Wetters gibt es Verzögerungen (nach 2 Monaten!!!) ich habe direkt bei GEL nachgefragt. Dort hat man mir mitgeteilt, dass die Sendung durch Yesoul noch nicht übergeben wurde. Ich soll mich direkt an Yesoul wenden. Update: am 21.01. wurde die Räder geliefert. Gute Qualität und nochmal 50€ zurückerstattet. Deshalb erhöhe ich die Bewertung auf 3 Sterne. Wirklich toller Support durch Yesoul. Definitiv kein Betrug.

I hate mine. The “magnetic resistance” is rigid and the adjustment is extremely cheesy. It’s a dial adjustment that is very inconsistent. Sometimes turning 1/2 turn to go up 2 and sometimes barely turn to go up 2. The build is solid. Very sturdy. I am just very unimpressed with the fluidity and adjustments for resistance. Once you have it together, it’s not like you are going to take it apart and try to fit it back in the box. Also, there’s no option for any workouts without a subscription. Go somewhere else.

I got the bike in March the first month was great then the screen didn’t stay in an upward tilt. Then I couldn’t cast my screen from my phone anymore. Now it needs to be paid even if you are only using their free app. Disappointed in the bike and the brand now. I could see paying to use the screen share if you aren’t using their app but come on I can’t even cast from Yesouls free rides. 7/9. Emailed YESOUL like they asked and haven’t received a response.