Yesoul FitnessReviews of yesoulfitness.com

I looked at a lot of bikes before purchasing this one, and I’ve not been dissapointed. The delivery was fast and efficient and the bike is sturdy and well made. The app has so many options, it’s brilliant, different classes, cycling routes etc. very happy with my purchase.

I purchased the Recumbent Bike, JM1 Plus, from YESOUL Fitness. There were some issues with installation, but, the Customer Service staff (several of them, in fact) reached out to me in no time at all to provide excellent information and support. There aren't many companies that respond as quickly, and/or as accurately as did YESOUL. It made the purchasing choice so much more rewarding.

Yesoul has a great quality customer service and responded to me right away in regards to my package. My bike works great and i am so so happy with it!! Yesoul has products worth purchasing and i look forward to using their product. Thanks yesoul!

I recently purchased the bike and it has been a great home bike! It’s super quiet, quality build, and the screen mirroring is great. I want thank the support team for helping me solve an issue with the type of phone mirroring cable I ordered. Great customer service, shout out to Alex. Thanks,

John morine Researched for weeks, I purchased the G1-MAX BIKE, this bike is absolutely amazing its the wife's 5th bike and she just loves it its the most comfortable ride & quality is top notch screen is HD and amazing trust me there's not a better DEAL out there id give it 10 stars if I could.

I have seen the Yesoul Exercise bikes advertised for months, and thouhgt it would make a great birthday present! Boy, was I right! I was a bit daunted with having to put it together, but it was a snap! I was impressed with the quality of the materials, with the studiness of thebike and how simple it was (and is) to use! There are the online exercise courses which have helped me develop over the past month! I feel that I am progressing because ofthe Yesould dedication to quality. THeir Customer Service is second to none. I had one issue which they solved and were tireless in their communication committment to excellence! I so highly recommend this company and their product! Yesoul are an example of How to Do It!

Fantastic products. Easy to assemble use and purchase. Would definitely recommend these products. As a family we have not stopped working out together

UPDATE: I wanted to come back and update this review now that we’ve actually received everything and had some time with the products. I have changed my rating from a 1- star to a 3. First, the good: we are genuinely loving the bike so far. It’s a great product, and I’m really happy with it. YESOUL also sent us a massage gun as a gesture after everything that happened, which was very kind of them, and we’ve been really happy with that as well. So from a product standpoint, our experience has been very positive so far, and I want to give them credit for that. That said, I’m leaving the original experience below because it did happen, and their customer service is honestly still very odd to me: We ordered our bike on August 2. YESOUL’s own shipping policy states that orders should ship “within 24 hours on business days.” Ours did not. By August 7, it still hadn’t shipped. YESOUL acknowledged the delay and told us, “We have already requested the warehouse to expedite the shipment.” Several days later, they finally told us the bike had been “successfully shipped,” was “now on its way,” and had been “dispatched.” Despite the promise, it was definitely not expedited. Then the tracking sat at “Shipping Label Created” for a week. I contacted the carrier directly and was told they had not even received the package. For days, we had no reliable idea where a product we had already paid a decent amount of money for actually was. YESOUL said it had been dispatched. The carrier said they didn’t have it. Another lie. On August 14, after repeatedly trying to get answers from many different YESOUL representatives, one told us in writing: “If we are still unable to obtain a clear confirmation that the package is in transit, we will proceed with a replacement shipment directly rather than asking you to continue waiting.” That replacement was never sent. The customer service only got worse from there. For the delay, YESOUL offered us three months of membership as compensation. I explained very clearly that I had never planned to purchase or use a YESOUL membership because I have another membership that I use… so this was not a meaningful resolution. A completely different representative then responded and offered me FOUR months of the exact membership I had just said I didn’t want. It was pretty obvious they had not even read the previous correspondence, which I had already been questioning because no one ever seemed to really understand main issues of this case. At that point, I specifically asked to speak with a manager or supervisor who could actually address the situation. No manager ever contacted me. The bike did ultimately arrive on August 18th, and again, we are loving it. YESOUL also reached out after I wrote this review and sent the complimentary massage gun afterward, which I truly appreciated. However, after sending it, I was contacted twice asking me to delete this review because of the impact it was having on the company. That made me uncomfortable, especially being that their customer service is what has an impact on their company, not me. It made the gift feel a little less like a no-strings-attached gesture and more like there was an expectation attached to it. I am updating this review because I want to be fair. The products have been great so far, and that absolutely deserves to be included. But I also think future customers deserve to know what our experience was. My takeaway: really good products so far, but a very strange and frustrating customer-service experience. I hope YESOUL puts some real attention into that side of the company, because if the customer service matched the quality of the products we’ve received, my review would be completely different.