Martyn
S3 Bike back up and running
I had a problem with some electronics. The customer service team worked through the solutions. Replacement parts ordered. Excellent current parcel tracking. Easy to deal with

At Yesoul Fitness, we're passionate about revolutionizing the way you approach health and fitness. By leveraging the latest technology, we offer a range of smart fitness equipment and interactive training solutions designed to make your workouts more efficient, engaging, and accessible. Our products seamlessly integrate with mobile applications to provide you with personalized fitness guidance, real-time feedback, and a diverse array of online classes that cater to different fitness levels and preferences.We believe in combining high-quality hardware with innovative software to create a holistic fitness experience that motivates you to lead a healthier lifestyle, regardless of where you're starting from. Whether you're a seasoned fitness enthusiast or just beginning your journey, we provide the tools and support you need to achieve your health and fitness goals. At Yesoul Fitness, we're more than just a brand; we're a community dedicated to helping you become the best version of yourself.
Yesoul Fitness (yesoulfitness.com) has 740 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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740 approved reviews, newest moderated first
Martyn
I had a problem with some electronics. The customer service team worked through the solutions. Replacement parts ordered. Excellent current parcel tracking. Easy to deal with
Simon
A great quality bike at a really good price. Really easy to put together and it rides silently. Can't wait to use it as the weather gets worse over the winter to keep fit!
M M.
This bike is trash. The startup audio is very loud and wakes up everyone in the house. The Saddle is so firm that it feels I’m sitting on a stone, even with a cover. I can’t even sit on it for more than 10mins. Trash!!!
Response from Yesoul FitnessSep 10, 2026
Dear Customer, We’re sorry to hear that the bike has been uncomfortable to use, particularly because of the loud startup sound and the saddle. We understand these issues can have a real impact on your workout experience. Our customer service specialist will contact you directly to learn more about your experience and assist you with the concerns you’ve raised. Thank you for taking the time to share your feedback with us. Kind regards, YESOUL Support Team
Lynn J.
I’m really pleased with my Yesoul treadmill so far. It looks great, feels sturdy and well made, and the large screen is a big plus. I’ve been using it for both walking and jogging and have found it very easy and enjoyable to use. I was also really impressed with Yesoul’s customer service before I bought it. I had a couple of technical questions and they replied quickly, checked the details with their technical team and were very helpful. The only small negative I’ve found so far is that the speaker feels quite loose when it’s fitted. It works fine, but I think the fitting could be a little more secure. Overall though, I’m very happy with my purchase and my experience with Yesoul has been very positive.
roy C.
I looked at a lot of bikes before purchasing the Yesoul G1M Max. This bike is a fraction of the costs of other competitors. Came well packaged and easy to assemble and is a solid bike. Could not be happier with my purchase!
T W.
Prompt and friendly response to all my customer enquires. Product delivered on time and in perfect condition. Plus the bike is terrific!
Denny O.
Very good company, product is great and after sales communication is excellent.
Vanessa D.
Great company to deal with. Very quick to respond to any questions. Quality of the products we purchased, 2x G1M Max spin bikes is 10/10. Very easy to put together and quality is as good as bikes 3 times the price. Will definitely buy from them again