Yesoul FitnessReviews of yesoulfitness.com

Great product

YESOUL support team gave me a prompt response and followed up with a video to show me what to do. They even checked afterwards to make sure my problem was resolved. Great service and the workouts on the app are excellent.

I got the bike in March the first month was great then the screen didn’t stay in an upward tilt. Then I couldn’t cast my screen from my phone anymore. Now it needs to be paid even if you are only using their free app. Disappointed in the bike and the brand now. I could see paying to use the screen share if you aren’t using their app but come on I can’t even cast from Yesouls free rides. 7/9. Emailed YESOUL like they asked and haven’t received a response.

After owning a peloton last year (and selling it from lack of us) I decided to give spinning another go but didn’t want to break the bank with another peloton. I looked at quite a few alternatives and was initially anxious after using peloton. I needn’t have been. It took 4 working days to arrive and took only about 40 minutes (just myself) to build. The bike is really sturdy which was my biggest concern but it feels no worse made than the £1800 peloton bike. I’ve not purchased a membership as I have Apple+ and use the classes from there. Overall very impressed!

Ordered Bike online. Great bike although needed building was a flat pack. Screen connection to phone is great and good quality. Couldn't recommend enough for budget

I purchased the YESOUL G1M Plus Bike expecting a quality product, but what I received was far from what was advertised. The screen mirroring function—one of the main selling points—was completely non-functional. The app didn’t work, the screen resolution was poor, and the audio lag made streaming unusable. Even worse, the QR codes on the bike led to suspicious websites, raising serious security concerns. Despite multiple emails to customer support, I received only one generic response asking for a video, followed by complete silence. I sent four follow-up emails in one day, all unanswered. The lack of support and the misleading marketing left me feeling scammed. I paid nearly $400 for a product that doesn’t deliver and a company that doesn’t respond. I wouldn’t recommend YESOUL to anyone.

We have had problems with our monitor from day 1!! Sadly. I was SO excited to get this bike and really hoped it would be a good thing. The customer service has been absolutely the WORST I've ever experienced. This is only the second time in my life I've written a review on something- I'm just so frustrated. We've emailed over and over...sent videos...shown where the cords are connected correctly but the screen still doesn't work- this has been an issue since out of the box in JANUARY, and they still won't send us a new one. The first one is sitting brand new and unused in our home. I really wanted to trust they would come through. But, it's been a huge hassle, and a huge disappointment

The worst seller that I have seen. They don’t have any address for contact no phone number,no support and not responding to any emails. So wish you luck if you want to get any product from them