Barb
0 stars- no return for their error
The cartridge was not compatible with my printer tho they advertised it as such. No return. Buyer cannot determine efficacy of the printer without removing the tape but cartridge cannot be returned after tape is removed. Waste of money and time. Zero stars for YBToner! Find another supplier with customer svc.
Response from ybtoner.comJun 27, 2024
Dear Barb, Thank you for your important feedback. So sorry for the negative experience that you had with your recent purchase. We have already reported your problem to relevant departments, and we will give you a satisfactory reply and resolution in time. Our customer service representative will contact you immediately via phone call or email to help you address the problem. So, kindly check your email and phone. If you miss our call or email, you can also take the initiative to call us at (844) 538-3312 or email to [email protected]. All YB-Toner brand ink and toner cartridges are backed by a 30-day money-back guarantee and a 2-year product warranty. If the printer cartridge has any quality problems, you can request tech support, free replacements or full refund unconditionally. Therefore, please don’t feel upset and give us a chance to fix the problem. We believe we can do our best to make you a happy customer again. Your 100% satisfaction is our goal. Best regards, www.ybtoner.com (844) 538-3312 [email protected]