Sandy P.
this has been a great let down
this has been a great let down. This is my second time trying to get cartridges that fit and i am out of time with two purchases, one return, no refund in account and asked to jump through hoops and present a Cinamax Profuction to show cartridges received do not fit flush in the Brother Printer MFCL8900CDW Series cartridges.
Response from ybtoner.comApr 9, 2024
Dear Sandy Putkett, Thank you for your important feedback. So sorry for the negative experience that you had with your recent purchase. According to our policy, we require pictures provided by customers to process refunds and returns. We hope you can cooperate. Our customer service representative will contact you immediately via phone call or email to help you address the problem. So, kindly check your email and phone. If you miss our call or email, you can also take the initiative to call us at (844) 538-3312 or email to [email protected]. All YB-Toner brand ink and toner cartridges are backed by a 30-day money-back guarantee and a 2-year product warranty. If the printer cartridge has any quality problems, you can request tech support, free replacements or full refund unconditionally. Therefore, please don’t feel upset and give us a chance to fix the problem. We believe we can do our best to make you a happy customer again. Your 100% satisfaction is our goal. Best regards, www.ybtoner.com (844) 538-3312 [email protected]