Frances
I have not received my order yet
I have not received my order yet. It was supposed to be delivered yesterday Oct 26th. FedEx tracking is not helpful. I don’t know where my shipment is. So NO I AM NOT HAPPY.

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ybtoner.com (ybtoner.com) has 369 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Showing 38 reviews with 1 star · Clear filters
Frances
I have not received my order yet. It was supposed to be delivered yesterday Oct 26th. FedEx tracking is not helpful. I don’t know where my shipment is. So NO I AM NOT HAPPY.
Makarand V.
Horrible horrible experience There was no update on delivery delay Supposed to have arrived on 10/5 Ended up delivered on 10/18 I had to buy the carteidge from office depot because i was out of toner ink
Response from ybtoner.comOct 20, 2026
Dear Makarand Vidwans, Thank you for your important feedback. So sorry for the negative experience that you had with your recent purchase. We have already reported your problem to relevant departments, and we will give you a satisfactory reply and resolution in time. Our customer service representative will contact you immediately via phone call or email to help you address the problem. So, kindly check your email and phone. If you miss our call or email, you can also take the initiative to call us at (844) 538-3312 or email to [email protected]. All YB-Toner brand ink and toner cartridges are backed by a 30-day money-back guarantee and a 2-year product warranty. If the printer cartridge has any quality problems, you can request tech support, free replacements or full refund unconditionally. Therefore, please don’t feel upset and give us a chance to fix the problem. We believe we can do our best to make you a happy customer again. Your 100% satisfaction is our goal. Best regards, www.ybtoner.com (844) 538-3312 [email protected]
Milan T.
I ordered original Hp Cartridges and you send me REPLACEMENT Cartridges, this is not right.
Response from ybtoner.comOct 19, 2026
Dear Milan Truban, Thank you for your important feedback. So sorry for the negative experience that you had with your recent purchase. We have already reported your problem to relevant departments, and we will give you a satisfactory reply and resolution in time. Our customer service representative will contact you immediately via phone call or email to help you address the problem. So, kindly check your email and phone. If you miss our call or email, you can also take the initiative to call us at (844) 538-3312 or email to [email protected]. All YB-Toner brand ink and toner cartridges are backed by a 30-day money-back guarantee and a 2-year product warranty. If the printer cartridge has any quality problems, you can request tech support, free replacements or full refund unconditionally. Therefore, please don’t feel upset and give us a chance to fix the problem. We believe we can do our best to make you a happy customer again. Your 100% satisfaction is our goal. Best regards, www.ybtoner.com (844) 538-3312 [email protected]
Lisa P.
I was not sent what ordered. Not happy!
Response from ybtoner.comOct 16, 2026
Dear Lisa Price, Thank you for your important feedback. So sorry for the negative experience that you had with your recent purchase. We have already reported your problem to relevant departments, and we will give you a satisfactory reply and resolution in time. Our customer service representative will contact you immediately via phone call or email to help you address the problem. So, kindly check your email and phone. If you miss our call or email, you can also take the initiative to call us at (844) 538-3312 or email to [email protected]. All YB-Toner brand ink and toner cartridges are backed by a 30-day money-back guarantee and a 2-year product warranty. If the printer cartridge has any quality problems, you can request tech support, free replacements or full refund unconditionally. Therefore, please don’t feel upset and give us a chance to fix the problem. We believe we can do our best to make you a happy customer again. Your 100% satisfaction is our goal. Best regards, www.ybtoner.com (844) 538-3312 [email protected]
Christopher V.
I purchased a product on 4 Oct 2026 ORDER #13475. it is supposed to be delivered today 15 Oct 2026. it is still waiting to be given to USPS it has been saying label created since 7 Oct 26. this is ridiculous.
Response from ybtoner.comOct 16, 2026
Dear Christopher Velasquez, Thank you for your important feedback. So sorry for the negative experience that you had with your recent purchase. We have already reported your problem to relevant departments, and we will give you a satisfactory reply and resolution in time. Our customer service representative will contact you immediately via phone call or email to help you address the problem. So, kindly check your email and phone. If you miss our call or email, you can also take the initiative to call us at (844) 538-3312 or email to [email protected]. All YB-Toner brand ink and toner cartridges are backed by a 30-day money-back guarantee and a 2-year product warranty. If the printer cartridge has any quality problems, you can request tech support, free replacements or full refund unconditionally. Therefore, please don’t feel upset and give us a chance to fix the problem. We believe we can do our best to make you a happy customer again. Your 100% satisfaction is our goal. Best regards, www.ybtoner.com (844) 538-3312 [email protected]
Robert W.
I need to return cartridges that are not compatible with my printer and company will NOT send return information!
Response from ybtoner.comSep 2, 2026
Dear Robert Williams, Thank you for your important feedback. So sorry for the negative experience that you had with your recent purchase. We have already reported your problem to relevant departments, and we will give you a satisfactory reply and resolution in time. Our customer service representative will contact you immediately via phone call or email to help you address the problem. So, kindly check your email and phone. If you miss our call or email, you can also take the initiative to call us at (844) 538-3312 or email to [email protected]. All YB-Toner brand ink and toner cartridges are backed by a 30-day money-back guarantee and a 2-year product warranty. If the printer cartridge has any quality problems, you can request tech support, free replacements or full refund unconditionally. Therefore, please don’t feel upset and give us a chance to fix the problem. We believe we can do our best to make you a happy customer again. Your 100% satisfaction is our goal. Best regards, www.ybtoner.com (844) 538-3312 [email protected]
paul P.
Damaged in transit Needs to be replaced.
Response from ybtoner.comAug 25, 2026
Dear paul Phillips, Thank you for your important feedback. So sorry for the negative experience that you had with your recent purchase. We have already reported your problem to relevant departments, and we will give you a satisfactory reply and resolution in time. Our customer service representative will contact you immediately via phone call or email to help you address the problem. So, kindly check your email and phone. If you miss our call or email, you can also take the initiative to call us at (844) 538-3312 or email to [email protected]. All YB-Toner brand ink and toner cartridges are backed by a 30-day money-back guarantee and a 2-year product warranty. If the printer cartridge has any quality problems, you can request tech support, free replacements or full refund unconditionally. Therefore, please don’t feel upset and give us a chance to fix the problem. We believe we can do our best to make you a happy customer again. Your 100% satisfaction is our goal. Best regards, ybtoner.com (844) 538-3312 [email protected]
Horst R.
the cartridges were open already. I expect the cartridges to be sealed. That was how they were sent before. I used them anyway but expect them to not last as long.
Response from ybtoner.comAug 11, 2026
Dear Horst, Thank you for your important feedback. So sorry for the negative experience that you had with your recent purchase. We have already reported your problem to relevant departments, and we will give you a satisfactory reply and resolution in time. Our customer service representative will contact you immediately via phone call or email to help you address the problem. So, kindly check your email and phone. If you miss our call or email, you can also take the initiative to call us at (844) 538-3312 or email to [email protected]. All YB-Toner brand ink and toner cartridges are backed by a 30-day money-back guarantee and a 2-year product warranty. If the printer cartridge has any quality problems, you can request tech support, free replacements or full refund unconditionally. Therefore, please don’t feel upset and give us a chance to fix the problem. We believe we can do our best to make you a happy customer again. Your 100% satisfaction is our goal. Best regards, ybtoner.com (844) 538-3312 [email protected]