Sue M.
The cyan toner cartridge was defective
The cyan toner cartridge was defective. The plastic tab that you had to remove was jammed in the body of the cartridge.

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ybtoner.com (ybtoner.com) has 369 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Claim this listingPrint & Graphic Design · Anaheim, California
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Print & Graphic Design · Granada Hills, California
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Print & Graphic Design · Granada Hills, California
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Print & Graphic Design · Granada Hills, California
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Showing 12 reviews with 2 stars · Clear filters
Sue M.
The cyan toner cartridge was defective. The plastic tab that you had to remove was jammed in the body of the cartridge.
Mystery M.
I was happy with the price, so I didn't mind the wait to get the toner, but was very disappointed that it expired in August and it is now mid-October. The toner still works, but still not okay. And they sent it in a plastic bag so the boxes were crushed and could have damaged the cartridges. Won't use them again.
Response from ybtoner.comOct 12, 2026
Dear Mystery Mavin, Thank you for your important feedback. So sorry for the negative experience that you had with your recent purchase. We have already reported your problem to relevant departments, and we will give you a satisfactory reply and resolution in time. Could you tell me your order number so that our customer service representative will contact you immediately via phone call or email to help you address the problem. So, kindly check your email and phone. If you miss our call or email, you can also take the initiative to call us at (844) 538-3312 or email to [email protected]. All YB-Toner brand ink and toner cartridges are backed by a 30-day money-back guarantee and a 2-year product warranty. If the printer cartridge has any quality problems, you can request tech support, free replacements or full refund unconditionally. Therefore, please don’t feel upset and give us a chance to fix the problem. We believe we can do our best to make you a happy customer again. Your 100% satisfaction is our goal. Best regards, www.ybtoner.com (844) 538-3312 [email protected]
Julie R.
I sent a message as soon as I ordered, with the correct address to send the toner to. I received an email back stating that the address had been changed. The toner ended up being sent to the wrong address.
Response from ybtoner.comFeb 4, 2026
Dear Julie Ross, Thank you for your important feedback. So sorry for the negative experience that you had with your recent purchase. After carefully reviewing our records, we can confirm that the shipping address was successfully updated according to your request, and the package has been marked as delivered to the revised address. Our customer service representative will contact you immediately via phone call or email to help you address the problem. So, kindly check your email and phone. If you miss our call or email, you can also take the initiative to call us at (844) 538-3312 or email [email protected]. All YB-Toner brand ink and toner cartridges are backed by a 30-day money-back guarantee and a 2-year product warranty. If the printer cartridge has any quality problems, you can request tech support, free replacements, or a full refund unconditionally. Therefore, please don’t feel upset and give us a chance to fix the problem. We believe we can do our best to make you a happy customer again. Your 100% satisfaction is our goal. Best regards, ybtoner.com (844) 538-3312 [email protected]
Allen
Your toner runs out of ink quick, I have no Idea why.
Response from ybtoner.comJan 5, 2026
Dear Allen, Thank you for your important feedback. So sorry for the negative experience that you had with your recent purchase. We have already reported your problem to relevant departments, and we will give you a satisfactory reply and resolution in time. Our customer service representative will contact you immediately via phone call or email to help you address the problem. So, kindly check your email and phone. If you miss our call or email, you can also take the initiative to call us at (844) 538-3312 or email to [email protected]. All YB-Toner brand ink and toner cartridges are backed by a 30-day money-back guarantee and a 2-year product warranty. If the printer cartridge has any quality problems, you can request tech support, free replacements or full refund unconditionally. Therefore, please don’t feel upset and give us a chance to fix the problem. We believe we can do our best to make you a happy customer again. Your 100% satisfaction is our goal. Best regards, ybtoner.com (844) 538-3312 [email protected]
Matt
The clear plastic sticker would not come off the round ink port that connects to the printer and I can hear ink sloshing around inside the cartridge. Additionally, the black print quality isn’t very good at all. Doubt I’d order again. Better instructions would help.
Response from ybtoner.comMay 6, 2025
Dear Matt, Thank you for your important feedback. So sorry for the negative experience that you had with your recent purchase. We have already reported your problem to relevant departments, and we will give you a satisfactory reply and resolution in time. Our customer service representative will contact you immediately via phone call or email to help you address the problem. So, kindly check your email and phone. If you miss our call or email, you can also take the initiative to call us at (844) 538-3312 or email to [email protected]. All YB-Toner brand ink and toner cartridges are backed by a 30-day money-back guarantee and a 2-year product warranty. If the printer cartridge has any quality problems, you can request tech support, free replacements or full refund unconditionally. Therefore, please don’t feel upset and give us a chance to fix the problem. We believe we can do our best to make you a happy customer again. Your 100% satisfaction is our goal. Best regards, ybtoner.com (844) 538-3312 [email protected]
marcie
Output was too light to see, and I've gotten a Replace Drum error on the printer ever since I tried the cartridge. =(
Response from ybtoner.comNov 13, 2024
Dear Marcelle, Thank you for your important feedback. So sorry for the negative experience that you had with your recent purchase. We have already reported your problem to relevant departments, and we will give you a satisfactory reply and resolution in time. Our customer service representative will contact you immediately via phone call or email to help you address the problem. So, kindly check your email and phone. If you miss our call or email, you can also take the initiative to call us at (844) 538-3312 or email to [email protected]. All YB-Toner brand ink and toner cartridges are backed by a 30-day money-back guarantee and a 2-year product warranty. If the printer cartridge has any quality problems, you can request tech support, free replacements or full refund unconditionally. Therefore, please don’t feel upset and give us a chance to fix the problem. We believe we can do our best to make you a happy customer again. Your 100% satisfaction is our goal. Best regards, www.ybtoner.com (844) 538-3312 [email protected]
Liana M.
First of all, none of the cartridges I received were YB branded cartidges, and the Cyan and Magenta cartridges failed to work properly and tinted the entire page with a light coat of blue and red across the the entire page of each copy.
Response from ybtoner.comSep 4, 2024
Dear Liana Mayor, Thank you for your important feedback. We are sorry that your recent purchase has caused you a negative experience. The products sold and shipped in our stores are the same. As for the products you mentioned are not products of our store, we will immediately conduct an internal investigation to confirm whether there is a mistake in the delivery process. As for the cyan and magenta cartridges that do not work properly and have light blue and red coatings, our preliminary judgment may be that the cartridges have been affected in the transportation process, resulting in internal failures. Of course, if the problem is our product, we support exchange or refund. In addition, we have reflected your problem to the relevant departments, and we will give you a satisfactory answer and solution in time. Our customer service representative will contact you immediately to help you resolve the issue. So please check your email and phone. If you missed our call or email, you can also take the initiative to call (844)538-3312 or email us at [email protected]. All YB-Toner brand inks and cartridges come with a 30-day money-back guarantee and a 2-year product warranty. If there are any quality issues with the printer cartridges, you can request technical support, a free replacement or an unconditional full refund. So please don't be angry and give us a chance to work things out. We believe we can do our best to make you a satisfied customer again. Your 100% satisfaction is our goal. Best regards, www.ybtoner.com (844) 538-3312 [email protected]
LARRY M.
Took over a week to deliver my order. I had to go out to a big box store to purchase ink.
Response from ybtoner.comOct 5, 2023
Dear LARRY MAHAN, Thank you for your important feedback. So sorry for the negative experience that you had with your recent purchase. We will continue to work hard to improve our services. All YB brand ink and toner cartridges are backed by a 30-day money-back guarantee and a 2-year product warranty. If you have any problems with our products, please feel free to contact us for tech support, free replacement or refund. Best regards, www.ybtoner.com (844) 538-3312 [email protected]