Liana M.
Two failed cartridges
First of all, none of the cartridges I received were YB branded cartidges, and the Cyan and Magenta cartridges failed to work properly and tinted the entire page with a light coat of blue and red across the the entire page of each copy.
Response from ybtoner.comSep 4, 2024
Dear Liana Mayor, Thank you for your important feedback. We are sorry that your recent purchase has caused you a negative experience. The products sold and shipped in our stores are the same. As for the products you mentioned are not products of our store, we will immediately conduct an internal investigation to confirm whether there is a mistake in the delivery process. As for the cyan and magenta cartridges that do not work properly and have light blue and red coatings, our preliminary judgment may be that the cartridges have been affected in the transportation process, resulting in internal failures. Of course, if the problem is our product, we support exchange or refund. In addition, we have reflected your problem to the relevant departments, and we will give you a satisfactory answer and solution in time. Our customer service representative will contact you immediately to help you resolve the issue. So please check your email and phone. If you missed our call or email, you can also take the initiative to call (844)538-3312 or email us at [email protected]. All YB-Toner brand inks and cartridges come with a 30-day money-back guarantee and a 2-year product warranty. If there are any quality issues with the printer cartridges, you can request technical support, a free replacement or an unconditional full refund. So please don't be angry and give us a chance to work things out. We believe we can do our best to make you a satisfied customer again. Your 100% satisfaction is our goal. Best regards, www.ybtoner.com (844) 538-3312 [email protected]