Shop for high-quality black toner cartridges & color toner cartridges at YB Toner. Find a wide range of printer cartridges you can afford. Enjoy free shipping on orders over $30.
ybtoner.com (ybtoner.com) has 369 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Website
ybtoner.com
Category
Print & Graphic Design
Location
Anaheim, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 97% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Dear Angela Andrews,
Thank you for your positive feedback. We will continue to work hard to improve our products and services. And, we sincerely look forward to your next visit to our store.
All YB brand ink and toner cartridges are backed by a 30-day money-back guarantee and a 2-year product warranty. If you have any problems with our products, please feel free to contact us for tech support, free replacement or refund.
Best regards,
www.ybtoner.com
(844) 538-3312
[email protected]
MS
mario S.
The process was easy and fast.
The process was easy and fast.
Response from ybtoner.comJul 10, 2024
Dear mario Suffi,
Thank you for your positive feedback. We will continue to work hard to improve our products and services. And, we sincerely look forward to your next visit to our store.
All YB brand ink and toner cartridges are backed by a 30-day money-back guarantee and a 2-year product warranty. If you have any problems with our products, please feel free to contact us for tech support, free replacement or refund.
Best regards,
www.ybtoner.com
(844) 538-3312
[email protected]
RR
Rob R.
It was awful
It was awful. Everything printed comes out with a big black line down the middle. I guess you really do get what you pay for.
Response from ybtoner.comJul 8, 2024
Dear Rob Rosenthal,
Thank you for your important feedback. So sorry for the negative experience that you had with your recent purchase. We have already reported your problem to relevant departments, and we will give you a satisfactory reply and resolution in time.
Our customer service representative has contacted you to help you address the problem. So, kindly check your email and phone. If you miss our call or email, you can also take the initiative to call us at (844) 538-3312 or email to [email protected].
All YB-Toner brand ink and toner cartridges are backed by a 30-day money-back guarantee and a 2-year product warranty. If the printer cartridge has any quality problems, you can request tech support, free replacements or full refund unconditionally. Therefore, please don’t feel upset and give us a chance to fix the problem. We believe we can do our best to make you a happy customer again. Your 100% satisfaction is our goal.
Best regards,
www.ybtoner.com
(844) 538-3312
[email protected]
PP
Peder P.
yb toner
Came on time, easy to install and product gives clear and distinct copies. Will use again. 5 stars
Response from ybtoner.comJul 8, 2024
Dear Peder Pedersen,
Thank you for your positive feedback. We will continue to work hard to improve our products and services. And, we sincerely look forward to your next visit to our store.
All YB brand ink and toner cartridges are backed by a 30-day money-back guarantee and a 2-year product warranty. If you have any problems with our products, please feel free to contact us for tech support, free replacement or refund.
Best regards,
www.ybtoner.com
(844) 538-3312
[email protected]
JB
joni B.
Buy Now
Great service and product!
Response from ybtoner.comJul 3, 2024
Dear joni baczewski,
Thank you for your positive feedback. We will continue to work hard to improve our products and services. And, we sincerely look forward to your next visit to our store.
All YB brand ink and toner cartridges are backed by a 30-day money-back guarantee and a 2-year product warranty. If you have any problems with our products, please feel free to contact us for tech support, free replacement or refund.
Best regards,
www.ybtoner.com
(844) 538-3312
[email protected]
SH
Shorter
Great speedy delivery and excellent…
Great speedy delivery and excellent prices
Response from ybtoner.comJul 2, 2024
Dear Michelle Shorter,
Thank you for your positive feedback. We will continue to work hard to improve our products and services. And, we sincerely look forward to your next visit to our store.
All YB brand ink and toner cartridges are backed by a 30-day money-back guarantee and a 2-year product warranty. If you have any problems with our products, please feel free to contact us for tech support, free replacement or refund.
Best regards,
www.ybtoner.com
(844) 538-3312
[email protected]
MA
Michael A.
Cannon 067 ink
You had the ink that I needed. Value for the money, easy to order and fast shipping- the ink works great- nice clarity, no running.
Response from ybtoner.comJul 2, 2024
Dear Michael Auger,
Thank you for your positive feedback. We will continue to work hard to improve our products and services. And, we sincerely look forward to your next visit to our store.
All YB brand ink and toner cartridges are backed by a 30-day money-back guarantee and a 2-year product warranty. If you have any problems with our products, please feel free to contact us for tech support, free replacement or refund.
Best regards,
www.ybtoner.com
(844) 538-3312
[email protected]
FA
Fred A.
Incompetent and Extremely Poor Service
UPDATED REVIEW - 4 STARS
Mary from the company contacted me and corrected the issue. She honored their refund policy and gave me a full refund on all four ink cartridges, not for just one as the company had originally offered. She also sent me a new replacement set.
Although the replacement still did not work, the fact that she honored their refund policy was enough for me.
They should have done this to begin with to save aggravation and wasted time.
ORIGINAL REVIEW - ONE STAR
This is the first time I've left a negative review in all the years I've shopped online. I've had bad experiences in the past, but this one topped them all. I purchased a 4-color set of ink for my HP printer from their website. FIRST RED FLAG: Upon opening the box, the name of the shipper and the name on the cartridges were not YBtoner, but a different name entirely. They claim it’s their distributor’s name, but I don't buy that excuse.
I installed all the cartridges and immediately received an error message for one of the colors. I sent them a picture of the message. SECOND RED FLAG: Despite multiple emails and messages through their website, they only respond between 7 PM and 12 AM. After several back-and-forth exchanges, they promised to send a replacement. After four days of lies and excuses, I learned that they haven’t sent a replacement and that’s when I demanded they cancel the replacement and refund my money.
THEY DON’T EVEN HONOR THEIR OWN REFUND POLICY.
All their responses to the reviews here are the same text, just cut and paste.
This is, without a doubt, the most incompetent and frustrating customer service experience I've ever had. Avoid this company at all costs.
Response from ybtoner.comJul 5, 2024
Hi Fred,
Thank you for taking the time to update your review and share your detailed experience with us. We sincerely apologize for the initial inconvenience and frustration you faced. We are glad that Mary was able to assist you with the full refund and free replacement.
Since the yellow replacement sent after testing still does not work, I suggest you install the original yellow ink cartridge to verify that the print head is functioning properly. If the print head has reached the end of its life, you will need to replace it. If the original yellow ink cartridge can be used, we are willing to continue testing and resend a free yellow ink cartridge until the problem is resolved.
We value product quality and customer satisfaction. Looking forward to your follow-up feedback.
Best regards,
www.ybtoner.com
(844) 538-3312
[email protected]
