The Yankee Candle CompanyReviews of yankeecandle.com

Candele di altissima qualità arrivate in perfetto orario. Creano quasi dipendenza

Boy howdy, if I could give zero, I would. I made a purchase of 5 candles on January 5th, 2025 during their $10 3-wick candle sale. I purchased all 5 in my bag. I not only received no confirmation email, no order number, the order does not show under my YC account, BUT THE PAYMENT WENT THROUGH. I've tried contacting them with proof of the Paypal & my bank statement, both confirming the pending transaction. Today (8th), I received a marketing email for- guess what- "You found something special!" as the headline, and inside were candles i had "recently viewed"- IT WAS THE CANDLES I HAD PURCHASED. Why would I receive marketing email for something that I 100% purchased??? I contacted them again, with zero luck of anyone getting back. This is nuts. UPDATES: Jan 9- Got yet another email telling me to purchase the items i "viewed." I feel like i'm being gaslit at this point. Even my browser history shows pages of signing in to my account, viewing products, my bag, paypal, and order confirmation. And yet, I STILL get emails saying I should purchase the ones I viewed. Someone needs to reply back somewhere, this is getting ridiculous. All I want are the candles I purchased and be done with it. Jan 14- Finally received a message via facebook messenger after trying to connect there almost a week ago (Jan 8.) Turns out my order never went through, they let me know they voided my paypal payment, and received... a 20% off coupon for the trouble 😑 what a mess...

Die Brenndauer der ganz großen Gläser ist super, habe diese zwischen den Feiertagen, Neujahr und Urlaub durchgängig brennen und komme je Kerze 2 Wochen hin. Der Duft je Richtung ist in der Wahrnehmung jedoch sehr unterschiedlich, je dunkler das Wachs ist umso weniger Geruch nehme ich wahr. Es gibt gute und schlechte Kerzen. Ich finde jedoch der Preis ist nicht für jede dieser Kerzen gerechtfertigt und wird auch nicht mehr von mir nachgekauft. Daher 1 Stern Abzug. Bei bestimmten Aktionen bin ich gerne dabei, hatte im Winter jetzt einen großen Vorrat mit 8 Kerzen. Werde aber vor nächsten Winter aufgrund des hohen Preises keine mehr kaufen. Die Teelicht-Größen und kleineren nehme ich vom Duft her kaum wahr und würde daher nur noch große Gläser kaufen.

I ordered a gift card a couple of weeks before Christmas. Tracking by fedex was not available until one day before Christmas and delivery was scheduled one day after Christmas. That was too late and nonetheless card is useless for me. It was suppose to be a Christmas Present for my daughter in law. T4y to get a refund and return card but they have a no r3turn policy for gift cards. I was robbed. Never will I do business with Yankee Candle. Buyer beware

If I was able to give zero, I would! I placed an order directly wit Yankee Candles, it shipped 10 days after ordering. I called, chatted and emailed numerous times. Finally I spoke with a representative who said a refund would be issued. Well guess what, that charged me and shipped the order when I told them no one would be there to receive, as leaving for holiday JERKS!!

Delusione totale: consegna dopo Natale! Ho effettuato un ordine il 9 dicembre, con largo anticipo, proprio per avere la certezza che arrivasse entro Natale. Sul sito era chiaramente indicato che ordinando entro il 16 dicembre la consegna sarebbe avvenuta in tempo per le festività. Nonostante ciò, oggi (19 dicembre) ho ricevuto un’email in cui mi viene comunicato che l’ordine arriverà il 27 dicembre! Questo è assolutamente inaccettabile: due persone non riceveranno il loro regalo, e io parto il 27 sera, quindi non so nemmeno se potrò riceverlo. Avevo scelto questa azienda proprio per la promessa di una consegna rapida e affidabile, ma evidentemente non sono in grado di mantenere quanto dichiarano. Non consiglio a nessuno di affidarsi a loro se avete scadenze importanti: sono estremamente delusa e frustrata. I placed an order on December 9 to ensure it would arrive before Christmas, as the website promised delivery if ordered by December 16. Today, I was informed that my order will arrive on December 27! This is unacceptable. Two people won’t receive their gifts, and I’ll be traveling that day. I chose this company for their promised reliability, but they failed completely. I wouldn’t recommend them if you’re counting on timely delivery.

Special offer, payment made. Half of the order recieved. Nobody able to amend my order, no refund and no response to my emails. Call back in 15 minutes when my colleague is off thier break is a regular phrase I have recieved on different days. Avoid avoid avoid.

I used to love Yankee candles! They were my favorite! I only go around Christmas time and I buy the same two every year. Red apple wreath and balsam & cedar. Now they used to Work really well and send the beautiful smell of Christmas throughout my entire house. I’d always leave one in the kitchen and one in the living room. I noticed last year the scent was not as potent as it used to be, so I figured I must’ve accidentally bought duds from a bad batch. I visited the store recently and purchased those two fragrances again for this year, and the same thing happened. There’s just no scent after maybe an hour? I was told by someone that they now only use the fragrance in the 1st top inch of the candle And that is why the scent runs out. Very frustrating! I’m never getting Yankee candles again.