The Yankee Candle CompanyReviews of yankeecandle.com

Yankee has been going downhill for years! Four stores in my city have closed, candles aren't what they used to be, now stopping the Boney Bunch Halloween for the first time this year! It's like they want to skip Halloween! 🤷‍♀️😱 Super disappointed! No reason to go anymore to the last store standing in this city! 👎👎👎

Riecht nach NICHTS wenn angezündet. Hatte schon 3 Euro Kerzen von Aktion die stärker gerochen haben.

I have been a YC customer for many years. I recently ordered some pumpkin spice diffuser refills along with a few other scents from their website. After two days, I get an email that the pumpkin spice scent was not available and they cancelled them from my order, refunding the difference and sent the other items. I looked at their website and they were still selling the pumpkin spice refills. I called customer service line and after many holds, transfers, I get an overseas agent at third party call center. The agent confirmed that they are in fact now available so I ordered them again through her. After a day, I get another email that they are not available and they cancelled/refunded the order. Their online inventory management is abysmal at best, buyer beware. I will NOT be shopping at YC again.

Yankee candles do not care about their customers in the slightest. I have placed several large orders over the last few months for gift baskets that I give away and also donate for charity raffles. Nearly every order has had an issue. I received melted wax melts, broken candle jars and cracked wax melts. When there was minimal damage, I did not complain. However, several orders had everything just thrown in a box with no protection or packing. Tumbler candles just stacked loosely next to each other and there for banging into each other. Each time, I have taken pictures and sent to customer service. I have always offered to return the items. Last week, I received an order that contained alot of mini candles. They were in multiple boxes, some of them were packed well and arrived safely but 2 of the boxes again had no protection and the candles were just left to smash into each other during shipping. I contacted customer service, shared the pictures. They did not ask me to return them. Today, I received an email stating that my "warranty claim" had been cancelled. Basically even though they did not pack the items correctly multiple times they say I have had too many returns and they will not replace all the broken items unless I return them. I have no issue with returning them but 1. they want me to pay the shipping--its not my fault they do not train their employees to properly pack the items. 2. You should have asked for them to be returned instead of approving it. Since it was a box full of sharp, tiny pieces of glass when they did not want them back, I disposed of them so nobody got hurt. Nobody just keeps broken glass around. Needless to say, I will be finding some place else to buy items to fill my donation baskets. Yankee candle does not care about their customers.

Candles are very much below standards in regards to fragrance and burn capabilities. Will not use this site again for purchases. No or little fragrance along with wick does and can not keep candle burning. Total waste of time and money.

I ordered a fairly expensive plug-in during my last order of about $125. When the package arrived it was missing the $15 plug in. I contacted them and heard back a few days later that I needed to send a picture of the box it arrived in and get the order slip from the delivery driver. Why either of these things is needed in order to even discuss them shipping out the missing plug in, is beyond me. It had been several days and I had already recycled the box and had no idea how to contact the ups driver for a copy of this. I had been a loyal customer for many years, and never again. I’ve never made any claim in previous shipments or returns. Typically a company would ship the item if it was missing from the order, not make me jump through hoops to prove I didn’t receive the item.

Ordered 2 candles on August 22nd. It’s August 28th and they still haven’t even shipped. Customer service refused to help at all. Once they get your money they couldn’t care less what happens

I visited Yankee Candle in Chandler Fashion Mall (AZ) on Friday and was warmly greeted by a woman with blonde hair. Wonderful. However, as I was browsing, I noticed in the reflection of the stores glass, a woman with long brown hair was watching my every move. Now, I didn’t end up purchasing anything, but I definitely felt that my presence was not welcome there. Her behavior was disrespectful, and she clearly thought I’d put something in the tiny purse I carry on my body. Her staring was uncomfortable and made me leave even quicker, without allowing me to browse the rest of the store. This was completely unnecessary.