Yankee Candle Company has over 30 years of candle making experience. We offer the world's largest selection of the best scented candles, carefully crafted using only the finest candle materials and fragrance oils. Candles, Gift Baskets, wedding favors and more...
The Yankee Candle Company (yankeecandle.com) has 273 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Joyce D.
Last week Yankee offered a buy 2 - get 3 free candles sale. AFTER I ordered, Yankee cancelled one of my candles. When I received my order, I only received 4 candles, not 5. I reached out to ask them to send me another candle and got no response. I called and was told that they don't do that. Why not? Yankee should honor their offers. I placed an order because I believed they would honor it. They did not.
Helius A.
I was hoping this cane will actually smelliest what the title says once it's burning, but I was disappointed big time. We do a sniff test which smelt ok, but once you starting burning it, you can't smell anything. We ended up throwing it away. It's cheap rubbish candles. Never again buying a Yankee candle.
Luigi G.
Tutto perfetto dall'acquisto alla consegna una settimana di tempo per arrivare in Italia come previsto è ben imballato.
Bonnie
I ordered 8 tall pillar jars and they burn so hot, and the flame is so high and smoky, it blackens three inches at the top of the jar. I make sure to trim it every day, but by mid evening, the flame is five inches high again. I’ve purchased many other Yankee candles and this is the only one that does this, so far anyway. It is really bad. Unless they change the pillar jars, I’m not buying them anymore.
DeAnna M.
I had 7 items in my cart. They charged me for 28 items. They charged me 3x for those 7 products. They give you 15 minutes to cancel your order. It took me 17 minutes to find a phone number. Even if I used the search tool. They wouldn't cancel my order because it was past the 15 minute point. This is designed to keep you from canceling your order. DO NOT TRUST THEM TO DO THE RIGHT THING.
Ron G.
I purchased 2 candles online and when I got them I thought they were not good quality nor the smell was that of a candle of cheaper scent, I followed their requests to send pictures and information only to keep asking me to do more. I was told to snip the wick and retry it! Are you kidding me. Its tedious and ridiculous! I will not buy anymore as far as I'm concerned, and I used to buy a lot of this brand. It's terrible customer service...and a joke! There happiness guarantee is BS!
Victor F.
Ich habe den gleichen Artikel dreimal bestellt. Yankee Candle hat mir diese Artikel in zwei Paketen aufgeteilt geschickt. Komplett sinnbefreit - und teuer - das kostete mir zusätzliche Nachsendegebühren. Die Artikel wurden am gleichen Tag verschickt, kamen am gleichen Tag an. Völlig unverständlich dieses Vorgehen. Man war vielleicht einfach zu faul alles zusammen in einen größeren Karton zu packen!? Ich ärgere mich jedenfalls darüber und weiters ist es vom Umweltgedanken her nicht akzeptabel.
Kathy P.
After years of Yankee Candle I am through. I bought 4 candles, complained, was told to send photos, etc and still not a word from them. I followed up,, no response. The only thing worse than their product is their customer service.. which does not exist. K. Pullen, an x customer
