The Yankee Candle CompanyReviews of yankeecandle.com

Sicuramente un buon profumo e la Carta vincente di questo prodotto, ma sono sempre candele, troppo costose e non finiscono bene rimanendo molta cera inutilizzata. Bruciano male

I love used to love yankee candles! I have been a customer since the 90s so I decided to order them online. The first time I did it I received one shattered candle. I thought okay it happens, The next time I ordered I waited and heard nothing from Yankee or fedex. I looked up my order and I found out my order was never going to be delivered because the entire shipment was damaged while on delivery!!! Never again why order something that will never make it because of the terrible packaging

been waiting for almost a month for my candles, 12 candles 4 separate shipping and now I was told to feel free to canceled my order for a full refund, since I had been waiting that long. I mean"seriously" thats your only offer". by the time I might received the rest of the order, for sure it will be over a month. first and last time doing business with Yankee Candle. Just Sad way of doing business.

Wowww I see sooo many badd reviews about the same thing....Yankee Candle you should be ashamed of yourself for all the broken packages because they were not packed right, Candles having no smell, your horrible customer service, your ridiculous prices, and your policy that they make up as they go just to get you off the phone...I've been a longtime customer and I have reached my boiling point wit you....So just letting everyone know that you only get points now in store and online but not when ordering wit a person at yankee Candle which makes absolutely no sense what so ever..I have always received my points no matter how I ordered them until this year....I feel cheated and very disappointed wit yankee candle... This company has went downhill and still wants you to pay big dollas for candles that do not hold up to that price tag...This is a big problem and I will never buy from Yankee Candle again...I TELL EVERYONE 2 GO SOMEWHERE ELSE...I GO TO BATH AND BODY WORKS...YANKEE CANDLE CHANGED THEIR 3 WICK CANDLE 2 BE MORE LIKE THE BATH AND BODY WORKS CANDLE....SOOO SAD THAT THEY ARE COPYING OTHER STORES TO TRY 2 GET SALES....YANKEE CANDLE YOU SHOULD CLOSE ALL OF YOUR STORES...YOU CANNOT TREAT PEOPLE LIKE THIS AND GET AWAY WIT IT... KARMA IS KNOCKING AT YOUR DOOR...

So I put in an order for three candles. After three business days, I inquired why my order had not yet been even processed at the warehouse. On the fourth day, I talked to Marta in customer service and she said that the Yankee candle company policy is eight days to process an order before creating a shipping label! So I just wanted everyone to know they’re horrible company policy! My order was processed on the fourth day to be picked up for shipping. Buyer beware!

I was OK with the customer service and the candle products. However, on my most recent trip to the Flagship store, I had a disturbing experience. In the Christmas display area, there was a very small collection of religious creche figurines and related statues were in a tiny room off to the side. I almost walked right by it. When I went a little further into the Christmas display area, I turned a corner only to see a massive display of what I can only describe as demonic figurines and statues set up in a very large area. The display was jarring, dark and ugly. This was not the normal 'scary' Halloween display. It was in the Christmas area and it was horrid. I've been a customer for over 20 years. I won't be going back or ordering from them again.

THEY HAVE THE ABSOLUTE WORSE CUSTOMER SERVICE EMPLOYESS IN STORE. THERE VERY SNIPPY AND RUDE. IF YOU ASK TO MANY QUESTIONS THEY COMPLETLY IGNORE YOU. THEY LAUGH ABOUT YOU WHILE YOUR SHOPING. THERE CANDLES ARE JUST AS BAD THE SCENT IS OFF AFTER THE FIRST TO TIMES OF BURNING IT. BECAUSE MY IN STORE EXPERIENCE WAS VERY HORRIFIC AND DISRESPECTFUL I DECIDED NOT TO PURCHASE FROM THIS COMPANY EVER AGAIN AND IM VERY SURE TO SPREAD THE WORD TO NOT HAVE ANY BUISNESS SALES WITH YANKEE CANDLE EVER AGAIN FROM MY SELF OR ANY ONE IN MY FAMILY FRIENDS OR ANY ONE ELSE I KNOW BEYOND THAT. THIS COMPANY HAS BECOME THE BOTTOM OF THE BARREL DIRT BAG COMPANY IN CUSTOMER SERVICE AND IN THE PRODUCTS SATISFACTION. I WILL NEVER EVER BUY ANYTHING...

Spent a fortune with this company annually. Candles were alright enough. Placed a recent order that shipped with no notification or tracking. Arrives 9 days later when I am out of town. Candles sat outside in the heat and get the shipped email the day after they were delivered. Along with a sorry we canceled one of the items in your order. Call customer support and tell them what happened and the rep just says thank you for your feedback. Obviously, I was an afterthought to them, so now they are in my rear view. I will be patronizing Goose Creek and Colonial going forward. I was loyal to Yankee for many years along with friends and family I sent their way. Yankee was loyal to one thing, my dollars. They will not see anymore of me or the people I referred to them.