The Yankee Candle CompanyReviews of yankeecandle.com

I purchase this candle for years and LOVE then . I Will not buy a candle from Yankee ever again. Reason why is because I Will not continúe paying for worthless candles They don't smell at all. I got 2 large jars of the 1 Christmas pine scents the other of Bálsam and Cedar din't smell also I got the box of 6 small candle at Sam Club and nothing I will definately not purchase any again not worth the money

I ordered a deal for Christmas that was buy two jar candles get two free. It was the medium-sized jar candles, so they were only around $12 a piece, but I ordered them only because of the deal. After ordering I received an email saying that part of my order had to be canceled. It was the two free candles. Although I did not pay for them, I feel like it was very misleading to advertise a buy two get two then back out after the transaction is completed. Very pissed just because of the seemingly intentional deception. 😡

Pessimo acquisto, candele che non bruciano? Che candela è… Mai più molto meglio altri brand dal Costo simile

I ordered 6 candles on their website 2 weeks before Christmas. The site promised delivery in plenty of time for Christmas. It took them 10 days to ship it and now I’ve received contradictory messages from FedEx. One day my package is arriving on Friday. Then, it’s Saturday. I just checked and the package is nowhere near being delivered. Plus, one of the 6 candles was not available and reaching customer service to order another one was a nightmare. I like their candles but ordering on line was an exercise in futility. Next time I’ll either visit one of their few remaining stores or buy other brands. 3 days before Christmas and I still don’t know if or when I’ll see the candles. Recommendation; Buy their candles in person or from a third party, not on their website

I had to email twice to the company before I got a response, see below the email that I sent, "I recently made a purchase of candles from your organisation and subsequent received same today 11th December 2025. On opening the box containing the items I found damaged and broken glass contained therein. The box was completely in tact and the tape sealing the box was undisturbed. Please see time stamped pictures attached. Just to clarify! Glass lids from a number of the candle jars were missing, and in one instance a dangerous shard of glass was embedded in the wax of one candle. I'm completely at a loss as to how this could have happened, particularly when the box was undisturbed and the sealing tape was completely undisturbed. This leads me to no other conclusion other than this was the way the box left your premises with the damaged goods therein. Therefore in short I believe you do not have a quality control policy or procedures in operation at your works. I wish to return the defective items and receive a full refund forthwith. Please effect a full refund and advise completion of same as a matter of high importance." They told be discard the candle with the glass and return the ones with the lids missing , these are Christmas gifts and why should I have to go to all that hassle because they could not get the order to me correctly, a disgrace, never will I ever order from them again.I would love to show you the photo is a disgrace.

Order took seven days to ship during the holidays. The holiday delay notice wasn’t visible at checkout (customer service lied and said it was - I double checked). Customer service blamed the carrier and declined any accommodation.

This company is a dumpster fire. Do not order from the website as you will have to chase down your order status only to be told its being refunded after waiting 7 days. Wow just ordered again as I am a glutton for punishment. And surprise, surprise more problems. Save yourself the headaches and spend your money at other candle providers.

I ordered candies on 12-8-2025 and I gave not received my order nor a tracking number as of todays date of 12-13-2025.