The Yankee Candle CompanyReviews of yankeecandle.com

I tried another candle called Tuscany and the scent was so much weaker than Yankee candles it was a huge disappointment.... your candles are the best I've smelled as far as the strength of the scent and I love your lilac blossom candles.... I wish you made some other flower scents like Lily or tulips

Ordering from Yankee Candle’s website is a joke. DO NOT order from their website. It’s a dumpster fire. I’ve placed two different orders; one early this year and one over a week ago. Neither order ever shipped and both had to be cancelled. Total inconvenience and incompetent customer service options available online to resolve order issues.

My deliveries were not received! A replacement was promised. It was not received! They owe me $300!!!! And no one has contacted me to say the order was again messed up and my refund is on the way. UPDATE: 3:06 pm. Even though this morning my account said my order was returned and there was no record of the second promised order, I just arrived home and there are boxes of candles on my carport! None of the quantities match. Not sure what happened or how. At least now I have what I paid for. FedEx is a large part of their delivery problem. I have no explanation for why their computer system is so off. Too much drama. I believe I am done.

Ordered 3 personalized candles for Christmas gifts, 1 showed up damaged. called customer support to have it replaced. waited, checked on order status-Yankee cancelled the order for my replacement candle and never notified me. called them again- this time they tell me they can't replace personalized candles. they refund me and tell me to redo my order. The refund they gave me does not cover the cost this time though. Wait. Check on order status- Canceled. Call them again- they tell me order is canceled this time cause images in the personalized candle are copyright (they already sent me 1 damaged candle with the same image on it but now they won't). They tell me i have to go to a store to get my candle made, or write them a letter stating they can use my copyright images. I own a business- i can't write them a letter stating they can use my images without a lawyer, nor would i. These demands are ridiculous to get a candle. never got my candle. terrible customer service!

I have used yankee candles for years, but recentyly I do not order their candles because they no longer have any smell. Years ago the smell would fill my house. Unfournately, my children ask for them at christmas. I order them candles every year. This year they had a special. The special was buy 2 get 3 free. I ordered defuses and bought two but instead of getting 3 free they charged me for all 5. I wrote an email to them and still have not received a respnse. I called and the rude woman said return them when you get them and you might find a simular sale. Why would I want to do that? Not only are their products no longer good but now they rob you and do not stand by refunds. I am done with Yankee. My children. have to find another place for candles.

I have loved and used yankee candles for decades but I will not anymore. The candles smell bad and all the same. The scent reminds me of if you’ve ever visited an old fashioned history scene where fat was used for candle ingredients. It’s nasty

I ordered several candles from Yankee Candle (I have literally ordered $1000s of candles this year alone). These were three mid-sized candles I ordered for a birthday present. The order was damaged by FedEx but no one ever notified me that the shipment wouldn't be coming, just that it was delayed. After digging a bit, FedEx told me I had to contact YC for a replacement. Almost 3 weeks have passed at this point. I contacted YC just now and asked if they could expedite the replacement so I could get them to my friend asap. Nope. The rude agent (Monika) simply said that the warehouse is going as fast as they can and then, without allowing me a moment to respond, she ENDED THE CHAT!!! I suspect there are better candle companies out there that would be happy for my business. I'm researching them now - YC gets no more of my money. The delay I can handle, the agent being rude and just ending the chat abruptly I have no tolerance of. Monitor your agent chats YC, you're going to lose customers otherwise.

I received a Wood Wick candle as a present and lit it for the 1st time one evening. Within 2 hours the candle unbeknown to me ( as no lights were on in the kitchen and it was dark) the kitchen had filled up with smoke. It wasn't until the morning after I noticed soot on all the kitchen walls and in the openplan sun room. This has resulted in me having to have the decorators in to emulsion all the ceilings and walls in both rooms. The company parmed me off with a replacement gift.......and would not accept liability. Please beware as I would hate this to happen to someone else.