The Yankee Candle CompanyReviews of yankeecandle.com

I have waited over a week for my parcel and it has not arrived. UPS still have it an keep saying they have tried to deliver it when I have been in. They have then said there is something wrong with my address. I called today and yankee candle said that I probably wont receive my parcel because of UPS. Quite disappointed as it was a Christmas present. They have said they are giving me a refund which is good but that should never have had to be even a consideration!

I spent around one week to order your candles and I see that you absolutely not interested in it. I contacted you via Facebook and chat and emails many times. First you said that if I order in US I need to use US cards, I tried to use my US cards but it was not goes through, always it shows that there some mistake, I used 5 different cards of me and my husband, I used different browsers, iPhone and MacBook, also tried to pay with PayPal, even my friend tried to order from her computer with PayPal and credit cards and nothing works and you not helped you absolutely doesn’t matter about your clients.

On Sat 11/27 I ordered two personalized candles for a memorial to send to my daughter. I paid $19.99 for 3 day shipping just to be sure they would arrive in time. On Monday 11/29 I received a email that one of my candles was canceled. I called the number on the email for customer support, after waiting about 10 I got to speak to someone I could hardly understand to ask what happened, the rep did not have any answers besides maybe that scent was out of stock I asked if I could order another scent thru him, he asked to put me on hold to talk to a supervisor. I was on hold for 50 minutes listening to that horrible music, then I was disconnected. So I called back, this time my wait was around 7 minutes again asked what I could to to have the candle sent in time. I was told to order another candle and they would not charge me for the canceled candle. That’s not something I was willing to try again so I asked them to cancel the other candle with the order, was put on hold while she talked to a supervisor was told she could put a order into cancel but it would take 2 or 3 business days, I told her that won’t work for me because I paid extra for 3 day shipping. Then was told I could call back after receiving it to ask for a return number. I know things happen but I did not get any resolution to my order, I will never order from them again.

BEWARE of Opening an Account To all………….beware of opening an account on Yankee Candle. I innocently opened an account to save a few dollars; however, I learned that it was an enormous mistake. I recently received 23 candles from Yankee Candles. WHY? Apparently somehow, or someone, altered my account requesting 23 candles every twelve weeks. We are retired with a limited income and would never take on a liability of $540.00 every 12 weeks. I contacted Yankee Candle regarding the return and a refund. After three days I received an email from Alvin. He has not been able to provide a solution. So here I sit in a small home with six boxes of candles in my dining room, which I did not order, and Thanksgiving approaching. I am unable to set a beautiful table for our children and grandchildren because of the boxes. My credit card payment is due in December, and I have $540.00 I must pay. This situation is impacting our upcoming holidays. If there is anything that can assist us with this situation, PLEASE let me know.

I have been a customer for years, spent an exorbitant amount of money. That’s fine, because up till the past few years, they (and their products) have been wonderful. I didn’t buy any the last two years, because the last order I did, the melts and votives were faded, dried out/crumbled, and some the oil and color had faded onto the deteriorating plastic wrap. I tried ordering this season. The first few times was the WORST online experience. I ordered about 30 votives. They came tossed all together, as if tossed in the trash, in a crumpled (I think—reused) box. Tape was wrinkled and coming off. Disgusting. Also—That website is so wonky, I have cancelled my order four times over the last few months. Today, I have spent over an hour trying to get the order completed. I finally cancelled the whole order, and that’s it. I’m done. I don’t know who bought this company, but they have succeeded ruining it. Good going. And goodbye, Yankee Candle.

Horrific customer service! Candles were fine but accessories that I'd ordered were of terrible quality and looked nothing like the picture. Initial delivery was swift but then when I needed to return an item I found that there's no way to do this without emailing or calling the company. I submitted a message and had no useful response which meant that I had to message again then call the company twice. My calls were answered by employees who struggled to understand what I was saying and who tried to fob me off by saying that . .they'd pass a message to the colleague who was dealing with my case (what case! I simply wanted to return an item!). I have eventually received a simple returns slip after a week and a half of hassle but I'm not holding out much hope of receiving my refund anytime soon. My experience was so poor that I had to double check that I hadn't been scammed by a spoof website instead of the genuine version.

Your car airfreshner lost It's smell within 2 days at a cost of £4.99 so I complained, now where at the moment we are all being told that we need to lower our carbon footprint so of course I'm told to waste a piece of paper to write my complaint reference number on and then take a picture of it next to your dodgy airfreshner. Of course I said that It's your refrence number so no I won't be doing that, either give me what I paid for or a refund and was told that they couldn't help me. So I said' that I would be warning future customers', so the above is the warning. Some of your candles have been a problem for a while, we all know that taking sugar out of sugary drinks and choclate messes with the taste, and clearly cutting down on the smell in your candles and airfreshners has an even worse effect.

Utterly incompetent. Charged me $210 for an order they could not complete, when I tried to get the money back the customer service, both on the phone and via e-mail (yes - I already tried two phone calls and three e-mails), are just beyond belief. Zero ownership and an IDGAF attitude. EDIT: Nearly a month later they still won't release my money - and zero help from customer support. This is shockingly bad.