The Yankee Candle CompanyReviews of yankeecandle.com

Molto delusa dal calendario dell'avvento di quest'anno. Erano anni che volevo prenderne uno, e il profumo che si sentiva anche con la confezione chiusa era inebriante. Purtroppo non hanno pensato di mettere la descrizione del profumo sulle tea light, quindi sono dovuta andare io online a spulciare e provare ad indovinare a quale colore si abbinasse la profumazione. Durano 4/5 ore ciascuna, ma non riescono a diffondere il profumo come ad esempio le candle tart. Inoltre non le hanno ben mischiate sotto le caselle: ogni giorno si apre e c'è sempre lo stesso colore. Noioso.

Alas, this is another report about how the customer service at YC has deteriorated in the last few years. I ordered candles on 11/30/21, which never arrived. After waiting 2 weeks, YE reordered them for me but that was a week ago and they are still 'in progress' which I interpret to mean they have not even packed them up yet. So much for getting these candles in time for Christmas. When you call customer service, they do not seem to know anything or have any discretion to help you. I do not know what is happening to American companies like YC. Seems they have completely lost touch with what it means to have caring customer service.

Non resta accesa.Purtroppo dopo diverse giare mi capita quella che non resta accesa più di 10 secondi ,non so perché ma una giara grande costa parecchio e dovrebbe funzionare fino all'esaurimento della cera e invece no

Fatto un ordine per una candela, dopo 3 giorni lo annullano causa "Altro". Era un regalo di Natale, pessima esperienza.

Absolute disgrace. Your candle has nearly caused me a fire. My kitchen is ruined and needs repainting. High prices candles with s*** wax. Not only that it’s ruined my Roman blinds which costed over £2,500 Absolutely livid and will never use you or recommend you to anyone. Apparently this is due to not trimming the wick. You leave a TINY symbol on the bottom of the jar which is supposed to tell people to trim it, to stop this from happening. Listen, I have a big social media following and I’ll be sharing this with everyone if I don’t receive compensation.

They took the money, the goods were not sent. Scammers !!!

NEVER EVER order from YC online!!! I have had the most horrific experience in all of my years of ordering products online. No other experience compares to this. I have spent 7+ hours over the past six weeks trying to get my money back for products that I never received. Their customer service depts rots and each time I call, they tell me that my refund was sent. I had to report them to the BBB and put a claim in with my bank. I then received another email from like the tenth person I have communicated with who told me something entirely different. I am ready to lose it on YC literally. My next step is getting an attorney involved and taking them to small claims court. STAY AWAY!!! Plus, the quality of their candles is not what they used to be. I would not be one bit surprised if they are going under.

Lo store online fa davvero pena. Ho ordinato 6 candele e una è stata cancellata dall'ordine dopo 5 giorni perché non più presente in store (ma sul sito era ancora disponibile). Quando mi arrivano le altre 5, 3 hanno il tappo e 2 no. Essendo dei regali e avendoci speso molti soldi la cosa mi crea non pochi problemi