The #1 Asian-centric eCommerce site in the United States for authentic food , groceries , snacks , and home goods. We’re bringing the world closer for everyone to experience and enjoy by making authentic Asian groceries and goods easily accessible to all of North America.
Yami 亚米 (yamibuy.com) has 526 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
Also known as
yamibuy.com
Website
yamibuy.com
Category
Food Production
Location
Brea, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 18% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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My credit card info was leaked due to one purchase from Yami buy. It’s disgusting. This company is disgusting. They also sell customer contact info to fraudulents.
Response from Yami 亚米Nov 8, 2022
Yami has a very strict information security system and measures. We never sell customer information for profit. Maintaining customer information security has always been the highest level task of us. We will continue to pay attention to such issue.If you have any questions, please contact us at 800-407-9710.
RK
Renee K.
Buy Direct from yami warehouse only
Do not buy from their third party sales, they suck, super slow shipping. If you buy directly from Yami buy they’re very fast they’re pretty fast. Just make sure you check the warehouse from yami Buy only.
Response from Yami 亚米Oct 31, 2022
We apologize to hear that there is a problem with your order. Could you please provide your order number?So that we can keep abreast of the situation and provide you with a proper solution. Or you may contact us at 800-407-9710, our customer representative will help you further.Thank you for your understanding.
CC
Co C.
Take a photo of my credit card? Hell NO! Does this company know the word call "Privacy "?
I purchased a lot of stuff from this website before. I stopped purchasing from it for a couple of years because I received a bag of rock sugar. The bag was broken, instead of replacing it with a new one, they sent the broken one with tape over it. It's just gross. Plus their stuff is constantly out of stock.
I started to give it another try this year. I placed at least 4 orders already. But yesterday, I placed an order about $50, instead of using PayPal, I used same credit card that I stored on my PayPal directly in order to get an offer from the credit card. Today, Yamibuy sent me an email and ask me send them the photo of my purchasing credit card with my name showing. No! I did lots of online shopping, this is my first time got a request from merchant like this. I don’t feel comfortable with this request at all. So I just canceled my order and buy from some other Asian grocery online retailers. This is company is very notorious of being operating bad business. Couple years ago, this Chinese company almost died because it constantly owe its suppliers’ money. Then it made it through, I thought it would be better. Well, I guess not.
Oh, btw, I left couple negative reviews about couple products that I bought before, for some reason it never showed up on the website. They are just not honest company period.
Response from Yami 亚米Oct 3, 2022
We apologize that your order didn't go through our system because of the credit card high-risk control. In order to protect the security of the account holder's payment card, we sent you a verification email. We do not need the cvv number or the whole card number. We understand your concern very well. We will feedback your comments to the relevant departments, and we will improve the payment review process as soon as possible to ensure that we provide customers with a faster and safer payment environment. For the damaged item, could you please provide your order number?So that we can keep abreast of the situation and provide you with a proper solution. Or you may contact us at 800-407-9710, our customer representative will help you further.Thank you for your understanding.
ML
Mandy L.
I placed an order yesterday and got the…
I placed an order yesterday and got the order confirmation email. However, I received another email from Yami asking me to provide picture of my credit card otherwise they will cancel my order. What a weird asking? Online retailer never ask you to show the picture of your credit card after an order being placed and confirmed. Is Yami's such request even legitimate? how to report this?
MW
michelle W.
Ontrac Lost my package
Ontrac Lost my package. Please stop using ontrac to deliver packages. 7/10, they always Mis- delivered my package. I’m waiting for a full refund for this. And hoping getting a reply from Hani customer service.
Response from Yami 亚米Aug 25, 2022
We apologize to hear that there is a problem with your order. You may contact our customer service we will help you further. We will feedback to our shipping department and carrier hope can provide a proper solution. Thank you for your feedback and thank you for supporting Yami.
LA
lala
This company is not legit and trying to scam customers.
I downloaded the app and placed my first order yesterday. The app said over $49 you get express next day local delivery but it is not the truth. My order EST delivery is today but did not receive my order. I contacted customer service and they said because the warehouse workloads is overloaded so your order is being delay and they cannot provide a new EST delivery day because the driver already left the warehouse and not coming back today. This company is not legit and trying to scam customers.
Response from Yami 亚米Aug 22, 2022
We apologize for any inconvenience.
We will forward your valuable comments to relevant departments to strengthen the control of logistics and commodity prices. We also will strengthen customer service processing experience, in order to improve customer shopping experience.You may provide your order number to [email protected]， our CS team will help you further. Thank you for your understanding and patience.
JP
John P.
don't buy
don't buy. received different from ordered. hard to return and refund. would rather buy from Amazon or Walmart
Response from Yami 亚米Aug 12, 2022
We apologize for any inconvenience.May I have your order number please? If we send wrong item we will proved return label and resend/refund for you .you may contact us at 800-407-9710, our customer representative will help you further. Thank you for your understanding.
CO
Consumer
I ordered a chest freezer from Amazon
I ordered a chest freezer from Amazon. FedEx delivered it to the wrong address. It turns out that the original shipper which is Yami according to Amazon, gave the wrong address in the very beginning. A completely different address. This address receives tons of packages from Amazon. Seems strange to me.
Response from Yami 亚米Jul 18, 2022
We apologize for any inconvenience. Could you please provide your order number?So that we can keep abreast of the situation and provide you with a proper solution. Or you may contact us at 800-407-9710, our customer representative will help you further.Thank you for your understanding.
