We are a boutique tour operator specializing in upmarket tours and travel services in Cuba, Egypt, Greece, Israel, Jordan, Morocco, Oman, Turkey, Bahrain and the UAE.
Ya'lla Tours USA (yallatours.com) has 447 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
yallatours.com
Website
yallatours.com
Category
Activities & Tours
Location
Portland, Oregon
Listed on Five Star Index
2026
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The company replied to 86% of reviews.
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Most recent review: September 2026.
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The Ya'lla tour to Cuba was well planned. The tours were interesting and gave us a great deal of information about Cuba past and present. Everyone representing Ya'lla, in particular, Jane, Osmin and Jesus were excellent. We always felt safe and taken care of.
The restaurants, hotels and sightseeing added up to a delightful experience.
Response from Ya'lla Tours USAFeb 7, 2019
Thank you so much, Mary Ann! Your feedback means a lot and we really appreciate you taking the time to write.
DI
Dianne
Excellent trip...but would have enjoyed…
Excellent trip...but would have enjoyed a slower pace...maybe an extra day for the excursions! Jane was fabulous as were Ossmin and Jesus. I enjoyed every venue and the food was amazing. Your preplanning was right on but the flexibility of all was appreciated as well! Suggestion...as you had contact info on all of us, and internet was spotty at best...it might have been a relief to families had you contacted them that we were ok after the reports of the tornado in Havana! Just a thought! Thanks for a memorable trip!
Response from Ya'lla Tours USAFeb 7, 2019
Thanks for taking the time to write about your experience in Cuba, Dianne. We really appreciate it! We will keep in mind your suggestion about contacting families. It's a good idea.
EC
Eileen & C.
Guide was pleasant and showed us what…
Guide was pleasant and showed us what we wanted to see.
Response from Ya'lla Tours USAJan 28, 2019
Thanks so much for letting us know. Your feedback means a lot to us.
MA
Marcia
I booked my clients with Ya'lla Tours…
I booked my clients with Ya'lla Tours and they had a fantastic trip. The attention to detail is unmatched, loved their driver and hotel and a fabulous experience all round. They said they would travel with Ya'lla again in a heartbeat.
Response from Ya'lla Tours USAJan 19, 2019
Thank you, Marcia! We look forward to working with you again.
PM
Pat & M.
TRIP OF A LIFETIME
Overall the trip was very awe inspiring. The archeology is something you will never see again in a lifetime.
First for the pros:
All the hotels were wonderful. The Carlton in Tel Aviv, the U Boutique Kinneret in Tiberias, the Waldorf Astoria in Jerusalem, and the Movenpick in Petra were all exceptional hotels.
The guide in Israel, Jacob and in Jordan the driver Vasam and the guide Dawud "David" were the best. Very patient and full of knowledge. I don't believe that Yalla missed a thing. We saw just about everything.
And then the cons:
A lot of walking. We did know about the walking in Petra but most everywhere else also included much walking especially in Jerusalem when visiting the Via Dolorosa, Way of the Cross to the Church of the Holy Sepulcher. Would be a good idea to let the client know about how much walking is required.
The trip to Bethlehem was not what we expected or were told about. Our driver could not go into the West Bank(we were not aware that we were going to an area of "political tension") so he drove us to the border, another driver picked us up and took us through the heavily guarded border crossing to another guide who gave us the tour of Bethlehem. He then took us back to the driver who in turn took us back to the guarded border and to our original driver.
No one could understand, both guides, why we crossed into Jordan so far north. It took about 2 hours for the Israeli driver to get us there and then it took almost another 6-7 hours to drive south in Jordan to get to Petra only to drive the same distance to get back north on our return. We did stop in Madaba and Mt. Nebo which could have been accomplished on our return, which was another 6- hours. By this I mean we could have crossed further south and then returned at the north. Instead we did a lot of driving. Perhaps better planning.
A couple of suggestions:
When making the itinerary plan for the client to not be rested after a more than 15 hour flight and make the first day a day on their own instead of "jumping" right into an 8:30am pickup to start the tour. Also, there seems to have been a mix-up on where the driver was to meet us on our arrival at the Ben Gurion airport. As it turned out he was in baggage claim not out at the Welcome area. Since we did not have any checked baggage we did not see him nor would we have expected to see him there. It took some phone calls to straighten this all out. Not what you want after a very long flight.
All-in-all I would use Yalla again now that we know what to look for. So I hope both future clients and Yalla can use some of these suggestions to their advantage.
Thanks Yalla for a trip of a lifetime.
Response from Ya'lla Tours USAJan 16, 2019
Thank you so much for your thorough feedback. We consider all comments from our travelers seriously and make changes to our procedures when appropriate. Based on your comment about the walking in Jerusalem, we have decided to make a note of it in our itineraries, similar to that in our Petra itineraries. Jerusalem's Old City is very compact and walking distances are not a problem for the average traveler. However, it can be pretty dense with people, which makes getting from place to place slow and keeps walkers on their feet longer than the short distances might otherwise require.
Bethlehem is in the West Bank, which is a separate political entity from Israel. Border crossing procedures literally vary from day to day, depending on the security concerns of the moment. You crossed on Christmas Eve, the busiest day of the year to cross, so security was particularly tight. (How exciting, to be in Bethlehem on Christmas Eve!)
We like to use the northern border crossing into Jordan because visas are available on the spot. Jordanian visas must be obtained in advance to cross at the Allenby crossing near Jerusalem, which requires travelers to send passports to a Jordanian consulate months in advance. Also, Allenby is the only crossing where West Bank residents are allowed to cross, which makes it the busiest crossing by far, with unpredictable wait times, sometimes hours. A better plan for you would have been to cross into Jordan in the north and return to Israel at Allenby.
Congratulations for traveling light! It's far more common that our travelers have too much luggage. Apologies for the confusion upon your arrival. Our representative was in the correct place but we realize that our written instructions to you about where to meet him are not as clear as they could be. We will remedy that immediately.
Many thanks again for your thoughtful review.
MA
Marcella
My 1st and last guide was so very…
My 1st and last guide was so very helpful with my transport to the
hotel, & from Cairo to Luxor then Cairo back to Dubi. My guides
in Cairo and Luxor were phenomenal, the best of best
Response from Ya'lla Tours USAJan 16, 2019
Thank you, Marcella! Your feedback really helps us maintain our high standards of service.
SH
Sharon
Teri is the BEST!!!
Teri is so awesome to work with! My clients LOVED their trip! They couldn't say enough good things about the guides, accommodations, tours, etc. I highly recommend Yalla Tours!
Response from Ya'lla Tours USAJan 11, 2019
Thank you so much, Sharon! We appreciate you!!
SU
Sue
Spoke to client when he arrived and he…
Spoke to client when he arrived and he said Albert was there right
on time, he had great time on the tours, Hotel was Great.....
Response from Ya'lla Tours USADec 19, 2018
Thanks for letting us know, Sue. We appreciate your support. Happy holidays to you and yours.