We are a boutique tour operator specializing in upmarket tours and travel services in Cuba, Egypt, Greece, Israel, Jordan, Morocco, Oman, Turkey, Bahrain and the UAE.
Ya'lla Tours USA (yallatours.com) has 447 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingActivities & Tours · Hillsboro, Oregon
Excellent
Activities & Tours · Portland, Oregon
Excellent
Activities & Tours · Portland, Oregon
Excellent
Activities & Tours · Portland, Oregon
Excellent
Showing 6 reviews with 1 star · Clear filters
Thomas
If I could give them less than one star, I would. THEY cancelled our trip, after postponing it for 2 years due to Covid. They won't issue a refund at all. A co-traveler gave them not only the deposit but an additional amount - $5500! - over and above the deposit - they won't give that back either!!!!!!!!!!!!!!!!!!!
Kia Myers H.
Their customer service was horrible. I booked a second trip with them because my first experience was great. However, Teri's response to our trip cancellation due to the pandemic has been unprofessional and atrocious. They are refusing to refund our money despite the fact that we can not enter the countries planned on our trip. I will never use them again.
Response from Ya'lla Tours USAAug 26, 2020
As you know, our policy for Coronavirus cancellations is to offer full credit to be applied to a future trip. This is standard among tour operators and has been a welcome solution for most of our clients.
Mark C.
We just finished a Ya'lla tour of Israel and we do not recommend using Ya'lla. The local Israeli tour operator that Ya'lla used had a different itinerary than what Ya'lla had given us. Ya'lla management was dismissive of our valid concerns about the differences and the confusion it caused to several couples on the tour. The tour had some stops that were inaccurately described and ended up being a waste of time. For example, visits to a "winery" and an "olive oil factory" ended up being stops to small retail stores so the operators could sell their merchandise. We really did not learn anything about Israel's olive oil or wine industries or production. The tour guide did not keep us on track each day; we consistently ran behind so that we got to our hotels later than expected, which impacted the time we could spend exploring cities in the evenings. We ended up with a different tour guide and driver in the middle of the tour, which broke the rhythm of the tour. Israel is a great place to explore and we recommend you do it with a better operator.
Response from Ya'lla Tours USANov 20, 2019
thank you for your feedback
Donna
Abominable trip service. VERIFY how trip problems will be addressed in advance. Insurance only compensates direct cost, not trip loss of days or stress. 3 days of a 10 day trip were lost due to incorrect airline ticketing. There is no 24/7 support line. No assistance was offered trying to get hotels/shuttles on a stranded in Washington, DC World Series weekend, for a 15 person group separated from a main group of another 22 already in Israel. The remaining 7 days of the trip included a superb guide and bus driver, but the trip was already ruined. To date, no refund has been offered. Hopefully this is a one off for other potential users.
Response from Ya'lla Tours USANov 4, 2019
We do sympathize with the terrible frustrations that began your trip. The late departure of your United Airlines flight out of St. Louis, causing your missed connection to Turkish Airlines at Dulles Airport set up a cascade of effects for which there was no easy solution. Our entire air department worked to get you and your stranded travel companions on another flight to Israel. As you know, flights were booked solid for days. We felt lucky to get you on the United flight leaving 2 days after your original flight. There’s no compensating for stress or time lost, but for those who purchased it, our travel insurance will cover expenses due to trip delay and missed touring in Israel.
Luis & Margaret D.
I wish there was a way to review without even giving one star. One out of three hotels could possibly be better than third rate. The three or four star ratings For these hotels were as false is the claim of a swimming pool at the hotel on our last stay. We paid over $24,000 for a 12 night tour of Greece. It was a $2000 a day absolute ripoff.
Response from Ya'lla Tours USAJul 23, 2019
All the hotels you stayed in are officially rated 5-star by the Greek National Tourism Organization (Royal Olympic, Athens; Amphitryon, Nafplio; Mystique, Santorini; Sofitel, Athens). Our own, more critical assessments rank them at 4 or 4.5-star, as you saw in our descriptions. Tens of thousands of online reviews rank them all at least 4-star. Regardless of star-rating, we want our travelers to be comfortable and satisfied, at minimum. Your travel documents included contact numbers for our representatives in Greece and a request that any complaint be reported immediately so that we can deal with it on the spot. We did not have the opportunity to address your complaints as they came only after your return. Amphityron does not have a pool on site but guests have access to the pool at the Nafplio Palace hotel nearby. Our description did not make this clear and has been changed.
Biagi F.
Ya’lla’s US home office customer service stunk after they collected our money for Israel/Jordan tour. They did not help with restaurant reservations ahead of time for a busy Jewish holiday. They booked us in the filthy Leonardo Hotel in Tiberias & did nothing to find us a clean, suitable alternative. Their attitude was snippy, arrogant & condescending. We will never book with Ya’lla ever again.
Response from Ya'lla Tours USANov 6, 2018
Respectfully, alternatives were offered in Tiberias and declined. The poor attitude you describe from our U.S. office, is certainly not our standard. If you care to elaborate, please send your comments to the company president Ronen Paldi at [email protected].