XYON HealthXYON Health provides hair loss solutions. Founded by doctors, XYON offers topical hair loss medication in it's patented SiloxysSystem™ gel which features time-release technology that slowly releases medication over time. It uses a concept called a concentration gradient to control how much and how quickly medication enters the skin. This is why a higher concentration can be used. This maximizes the amount of medication received by hair follicles while reducing excess drug flow into the bloodstream.
XYON Health (xyonhealth.com) has 62 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Chris O.
Everything was great. To the customer service to the consultations. Especially the products. I’ve been seeing results!
Response from XYON HealthOct 16, 2026
Thank you for your review, Chris! We're thrilled to hear you've had a great experience across customer service, consultations, and the products, and even better that you're already seeing results. We really appreciate you sharing this.
Mario G.
Ordering and getting a prescription was very easy. Taking medication now, will update how well it works
Response from XYON HealthOct 16, 2026
Thank you for your feedback, Mario! We're glad the ordering and prescription process was easy, and we look forward to hearing about your experience with the medication.
Asem H.
Great experience thanks
Response from XYON HealthOct 16, 2026
Thank you for the 5-star review, Asem! We really appreciate you taking the time to share your experience.
Marc N.
Product is excellent. The back office aspects of shipping and payment verification could be improved - several times my shipment was severely delayed because of communication issues. The company always got things settled, but the subscription model needs a little fine tuning.
Response from XYON HealthOct 16, 2026
Hi Marc, thank you for your review. We’re glad you’re pleased with the product, and we’re sorry the shipping and payment communication hasn’t been as smooth. It’s good to hear our team helped resolve the issues, but we appreciate that having to follow up repeatedly takes time and effort. We’ll share your feedback internally to help improve the refill experience. If you’d like us to review your account and see how we can help future orders run more smoothly, please reach out to us at [email protected].
I.S
There was more than 90 days between the shipments. So did not have supply for a few days. Which I’m sure can’t be a good thing.
Response from XYON HealthOct 7, 2026
Hi, We’re sorry to hear you went a few days without your supply. Each 90 mL bottle is designed to last 90 days at one pump daily, and refill orders follow a 90-day schedule. Pharmacy processing and delivery apply to both the first order and subsequent refills, so we’d like to review why your deliveries were more than 90 days apart. Please reach out to us at [email protected]. We’re here to help review your shipment dates and work with you to avoid another gap.
Shimon K.
Fantastic prompt customer service!!
Response from XYON HealthOct 16, 2026
Thank you for the 5-star review, Shimon! We're so glad our customer service was fast and helpful. We appreciate you sharing your experience.
Sebghatullah F.
They shipped the product earlier than expected without my authorization, even though I did not request another shipment for the following month. I contacted them several times by email and asked to return the product, but they refused to accept the return. This happened repeatedly despite my attempts to resolve the issue. In my experience, this practice feels misleading and unfair to customers.
Response from XYON HealthOct 7, 2026
Hi Sebghatullah, We’re sorry this experience has been frustrating. Due to the nature of prescription medications, our policy does not allow refunds or returns. You can cancel your subscription plan at any time to prevent future refills, though charges still apply to prescriptions already filled. You can find more information in our [Terms of Use](https://www.xyonhealth.com/terms-use/). Our team has since been in touch with you. Please check Kriz’s email from October 2nd for the latest update on your case. If you have any remaining questions, reply directly and we’ll be happy to help.
Ben C.
I wanted to share my experience with XYON Hair. I’m thinning at the crown, but I still have quite a bit of hair in that area. One of my biggest issues with the gel is that it seems to stick to my hair rather than actually reaching my scalp, which makes me question how much of the product is being properly applied. I completed the online assessment, but I never actually spoke with a physician or anyone who could explain the treatment, discuss my hair loss, or recommend what would be best for me. The product simply showed up, and I was charged around $300. For something at this price point involving prescription hair-loss treatment, I expected much better communication and support. I also found it surprising that the minoxidil component appears to be a relatively low dose, but again, there was nobody available to discuss why this particular formulation was selected for me. I’ve also had difficulty finding many reviews from people showing their results after three months or longer, which would have been helpful before committing to the treatment. The company and product appear legitimate, but based on my experience, I personally would not recommend XYON. When you’re paying this much for a hair-loss treatment, I think there should be an opportunity to actually speak with a physician or knowledgeable professional about your treatment, expectations, application, and progress—not simply complete an online assessment and have a product arrive at your door.
Response from XYON HealthOct 7, 2026
Hi Ben, Thank you for taking the time to share such detailed feedback. We're sorry you didn't feel supported. Your consultation doesn't end once the assessment is submitted. Your specialist physician remains available through your consultation portal. You can ask them anything about your treatment, why this formulation was chosen for you, what to expect, and how you're progressing. While live consultations aren't always available, you can also ask your physician to schedule a time to talk, depending on their availability. Please reach out to us at [email protected] so our CX team can bring these concerns together, help with application tips, and coordinate follow-up with your physician. If accessing the portal or connecting with them has been difficult, we’re happy to help with that too.
