XYON Health provides hair loss solutions. Founded by doctors, XYON offers topical hair loss medication in it's patented SiloxysSystem™ gel which features time-release technology that slowly releases medication over time. It uses a concept called a concentration gradient to control how much and how quickly medication enters the skin. This is why a higher concentration can be used. This maximizes the amount of medication received by hair follicles while reducing excess drug flow into the bloodstream.
XYON Health (xyonhealth.com) has 62 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
xyonhealth.com
Website
xyonhealth.com
Category
Pharmacy & Medicine
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 84% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Much better options considering the lack of care and service you get with Xyon. Doctor didn’t answer questions, product came damaged, received an email roughly saying “that’s too bad”. Not worth the price or mystery. Bummed - I was hoping this would be a great solution but not worth it.
Response from XYON HealthOct 7, 2026
Hi Ethan,
Thank you for sharing your feedback. We understand how important it is to feel supported and have your concerns addressed. Please reach out to us at [email protected] so we can better understand what happened, review your product concerns, and help follow up with your physician on any outstanding questions. Our team would be happy to assist.
NA
Nahom
This new order I got feels weird
This new order I got feels weird. The gel is gritty and doesn’t feel smooth as it usually does. It’s harder to apply and feels more like an exfoliant than a gel, is this normal now?
Response from XYON HealthOct 7, 2026
Hi Nahom,
Thank you for letting us know. We’d be happy to take a closer look at the texture you described and review it with the pharmacy. Please reach out to us at [email protected] and, if possible, include a photo of the gel and the bottle’s label. This will help us better understand what you’re noticing and guide you on next steps.
SF
Sebghatullah F.
They shipped the product earlier than…
They shipped the product earlier than expected without my authorization, even though I did not request another shipment for the following month. I contacted them several times by email and asked to return the product, but they refused to accept the return. This happened repeatedly despite my attempts to resolve the issue. In my experience, this practice feels misleading and unfair to customers.
Response from XYON HealthOct 7, 2026
Hi Sebghatullah,
We’re sorry this experience has been frustrating. Due to the nature of prescription medications, our policy does not allow refunds or returns. You can cancel your subscription plan at any time to prevent future refills, though charges still apply to prescriptions already filled. You can find more information in our [Terms of Use](https://www.xyonhealth.com/terms-use/).
Our team has since been in touch with you. Please check Kriz’s email from October 2nd for the latest update on your case. If you have any remaining questions, reply directly and we’ll be happy to help.
BC
Ben C.
I wanted to share my experience with…
I wanted to share my experience with XYON Hair. I’m thinning at the crown, but I still have quite a bit of hair in that area. One of my biggest issues with the gel is that it seems to stick to my hair rather than actually reaching my scalp, which makes me question how much of the product is being properly applied.
I completed the online assessment, but I never actually spoke with a physician or anyone who could explain the treatment, discuss my hair loss, or recommend what would be best for me. The product simply showed up, and I was charged around $300.
For something at this price point involving prescription hair-loss treatment, I expected much better communication and support. I also found it surprising that the minoxidil component appears to be a relatively low dose, but again, there was nobody available to discuss why this particular formulation was selected for me.
I’ve also had difficulty finding many reviews from people showing their results after three months or longer, which would have been helpful before committing to the treatment.
The company and product appear legitimate, but based on my experience, I personally would not recommend XYON. When you’re paying this much for a hair-loss treatment, I think there should be an opportunity to actually speak with a physician or knowledgeable professional about your treatment, expectations, application, and progress—not simply complete an online assessment and have a product arrive at your door.
Response from XYON HealthOct 7, 2026
Hi Ben,
Thank you for taking the time to share such detailed feedback. We're sorry you didn't feel supported.
Your consultation doesn't end once the assessment is submitted. Your specialist physician remains available through your consultation portal. You can ask them anything about your treatment, why this formulation was chosen for you, what to expect, and how you're progressing. While live consultations aren't always available, you can also ask your physician to schedule a time to talk, depending on their availability.
Please reach out to us at [email protected] so our CX team can bring these concerns together, help with application tips, and coordinate follow-up with your physician. If accessing the portal or connecting with them has been difficult, we’re happy to help with that too.
RO
Robert
Went systematic immediately
Went systematic immediately
Response from XYON HealthJul 20, 2026
Hi Robert,
We're sorry to hear you're experiencing side effects. Your health and safety are very important to us, and we take concerns like yours seriously.
As with any medication, some patients do experience side effects, some of which can be serious. Please stop using your medication until you can speak with your prescribing physician, who can guide you on next steps through your XYON consultation portal. If your symptoms are serious, please seek immediate medical attention from a licensed professional in your area.
If this is a medical emergency, call 911 or go to the nearest emergency room. Patients and physicians can also voluntarily report side effects through MedWatch (US) or MedEffect (Canada).
If you need further assistance, please contact us at [email protected].
JP
jack P.
Prescription arrived in bottle that was…
Prescription arrived in bottle that was half filled . After being charged $ 202 this was a major disappointment. Will send photos next to substantiate . Jack Paratore
Response from XYON HealthJul 9, 2026
Hi Jack,
we’re sorry the bottle’s fill level caused concern. The bottle’s capacity can be larger than the amount dispensed, which can make it appear partially empty even when it contains the correct quantity.
We can see our team previously followed up with you by email about this. We’ll also review your feedback internally to see how we can make the expected fill level clearer for future orders.
If you still have any questions or would like us to take another look, please write to us at [email protected]. We’d be happy to help.
HA
Honest A.
A very frustrating wxperience to be…
A very frustrating wxperience to be honest. I has charged a month earlier and never received the product. In my case, I was told (after I followed up multiple times) the prescription needed to be renewed. What makes matters even more frustrating is that you can’t speak to anyone, why? Also, couldn’t anyone follow up with the previous approver (like they do with eye glasses or contacts? Just disappointed overall but not the end of the world.
Response from XYON HealthJun 4, 2026
Hi Honest, we’re sorry you had to follow up several times to understand what was holding up your order. A valid prescription is needed before the pharmacy can dispense a refill, but we appreciate that you were looking for clearer updates and more direct support. We’ll share your feedback internally to improve communication around renewals. If you still need assistance or have any outstanding questions, our CX team would be happy to help at [email protected].
ME
ME
Beware….
I did not order a product from your firm. Last year I did a survey that was supposed to have an open supply gift sent to me which was not received.
I find the Xyon hair cream extremely expensive and irritates my scalp and the tiny tiny bottle of oil treatment I paid 75 dollars for was ok but it lasted a week or two only for the tiny amount of products the price seemed excessive.
I had a procedure done in Vancouver made an appt and the doctor had 10 minutes to chat and review me for the procedure. It did not work out well as halfway thru the procedure I was told that scar residue was stopping the procedure in areas. The outcome was not very good and I wonder now 3 years later why I was not told this at the initial meeting with the doctor? Poor results that cost me 20k. Not worth it! Actual procedure date date was Jan 2023.
Response from XYON HealthJun 4, 2026
Hi, thank you for sharing your experience. We’re sorry to hear about the concerns you’ve described. The medications offered through XYON are prescribed for hair loss. We do not provide hair transplants or surgical procedures.
We haven’t been able to locate a purchase associated with the email address linked to your review. Please contact us at [email protected] with your order number or the email address used for your purchase so we can look into the products and survey offer you mentioned in more detail.
