Kay
Good product
This works but my phone does not beep, I have to walk around the house watching bars on the app. I have used it to find keys.
At XY - The Findables Company, we think you should never lose anything important again. With our growing catalog of Findable devices, united within the XY Find It app, we offer solutions that allow you to track and find anything, whether it’s across the room or across the country.
XY Find It (xyfindit.com) has 364 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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364 approved reviews, newest moderated first
Kay
This works but my phone does not beep, I have to walk around the house watching bars on the app. I have used it to find keys.
Legume
Initial XY Find It unit worked for about a week. Contacted customer service and after trying everything they suggested, they sent me a replacement battery. I replaced the battery and....it worked for roughly a week, again. I contacted customer service and they wanted me to go through the whole rigamaroll again. I tossed my unit in the trash and vowed to purchase a more reputable brand, instead.
Response from XY Find ItFeb 7, 2019
Hi Legume, We apologize for your experience with the defective units and our customer service team. We would like to make things right with you. Because we do not have your customer info could you kindly reach out to me directly and I will take care of you. Email: [email protected] Phone: (619)728-7030 We apologize for any inconvenience and hope to hear from you soon! Best Regards, Lyndon
Amy S.
Have never experienced better customer service! All my questions were quickly, attentively and thoroughly answered and I am pleased with the product.
Barbara
So easy to use! A great sanity saver knowing I can locate my keys wherever they may be!
Tiffany
I bought it a year ago and it has worked exactly ONE time. It took 6 months and dozens of tries to even get it to register. I absolutely would not recommend it to anyone. edit to add because the XY Find It reported my review: I purchased it through the college store. The purchase was uneventful. Store staff there tends to be a bit rude, but they are not affiliated with the company. However, I would not purchase from this company again, not only because the product is terrible but because they apparently don't like getting a negative review and will have any negative comments removed. I won't do business with a company that behaves that way.
Response from XY Find ItJul 20, 2017
Hi, Tiffany. We're very sorry you had this experience. We would love to help you have a better one. We'll be reaching out to you privately to see what we can do to make your experience better.
Zulma
I'm so impressed with XY Find it. I purchased multiple sets as Christmas gifts. Everyone very satisfied. one of my orders probably went to the wrong mailbox. when I emailed the co. they sent a replacement right away. I was pleasantly surprised at their impeccable customer service. A company you can trust. that in itself speaks volumes. Best wishes as your company grows.
Michael Lipe- Drake Road Christian C.
Great company. Would like to use again. Fast shipping and fast response.
KLambar
Love how I can use my phone to track.