Erny
Waardeloos.
Waardeloos. Je kunt je geld net zo goed in de sloot gooien. Werkt pas op een paar meter
At XY - The Findables Company, we think you should never lose anything important again. With our growing catalog of Findable devices, united within the XY Find It app, we offer solutions that allow you to track and find anything, whether it’s across the room or across the country.
XY Find It (xyfindit.com) has 364 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Computers & Phones · Irvine, California
Excellent

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Excellent

Computers & Phones · Oakdale, California
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Computers & Phones · Burbank, California
Excellent
364 approved reviews, newest moderated first
Erny
Waardeloos. Je kunt je geld net zo goed in de sloot gooien. Werkt pas op een paar meter
Tim
Rubbish!!!! Does not work at all! Waste of money!!! Buyer or service experience is not important because you get a product what doesn't work, even 3 mtr away!!!!
Response from XY Find ItFeb 7, 2019
Hi Tim, We are sorry for your experience with the XY4. We would like to make things right with you by sending a refund or replacements. Because we do not have your customer info could you kindly reach out to me directly and I will take care of you. Email: [email protected] Phone: (619)728-7030 We apologize for any inconvenience and hope to hear from you soon! Best Regards, Lyndon
Steven G S.
This company created hardware and services that never actually worked. And they're still trying to pass this service off as functional and valuable in the crypto space. Personally, I'd avoid XYanything. I purchased an XYgps directly from xyfindit.com in Feb 2018. I could never get it to ping more than just a few times, whether it was in the open, under glass, plastic, or cloth. My request for assistance went unanswered, so I went to other sources for help. The problem was that nearly EVERYBODY was having the same issues. Whether it was their software, network, or hardware, their service never worked as promised. I tried several times, over a span of months. I eventually gave up and hoped that they'd get the service up and running at some point. That never happened. Though I originally purchased 6 months of service with my XY device, at some point they upgraded that to a "Lifetime" plan (I figured that was because their service never actually worked). Looking now, it seems that my plan and device were completely erased from my account, with no history of ever existing - it's all just gone. That says a lot about their "customer service". A couple weeks ago, an XY Findit employee responded to my review here and offered to "make things right". Within a couple days though, that employee pulled their response, abandoned their offer to make things right, and reported my review as violating the Trustpilot TOS. Is this indicative of good service and a trustworthy company? Part of the point of my original review was that there never was any "customer service". I ordered a non-functioning product, reached out for support, and never got a response. After my review was pulled, I once again reached out to XY Findit, asking if they still intended to "make things right". Interestingly, I received a response halfway through my update of this review. They now want my order information. XYO, a pivot platform to fund their "service" with a crypto-token centered around this concept of geomining on the XY network (having people place XY trackers, or "sentinels", in boxes they ship or just wander around and provide geolocation information to get token credits). If these sentinels are using the same proximity-location or GPS/SMS technology that my XY tracker used, good luck to them in remaining relevant. Miners will quickly XY is good at creating Hype - like this ESRI "partnership". Yeah, my team uses ESRI products - we've done that too. We pay for ESRI online services, we create data layers and sometimes make them available to other ESRI customers. I guess that's a partnership) XY has not delivered on any of their promises to me. They ignored my request for help. They offered to "make things right", then rescinded that offer and instead pushed to have my negative review of their product/service/company pulled. To top it all off, they erased my subscription information. No. I can't recommend them as a trustworthy company.
Response from XY Find ItFeb 7, 2019
Hi Steven, We deeply apologize for your experience with the XY4. We would like to make things right with you. Because we do not have your customer info could you kindly reach out to me directly and I will take care of you. Email: [email protected] Phone: (619)728-7030 We apologize for any inconvenience and hope to hear from you soon! Best Regards, Lyndon
Ashley D.
We've worked with XY Find It for bulk orders of GPS Trackers and got hundreds of XY4+ bluetooth trackers free. We've been using them as marketing gifts to agents and received a lot of great feedback.
Response from XY Find ItMar 21, 2018
Thank you so much, Ashley! XY appreciates your business and we hope we have a long partnership!
LW
The product never worked and the technical support they provided is the worst I have had. When you ask for your money back they just stop responding. I am reporting them to BBB as a scam.
Response from XY Find ItFeb 8, 2019
Hi LW, We deeply apologize for your experience with our customer service team. We would like to make things right with you. Because we do not have your customer info could you kindly reach out to me directly and I will take care of you. Email: [email protected] Phone: (619)728-7030 We apologize for any inconvenience and hope to hear from you soon! Best Regards, Lyndon
PabloJ
WHAT A NIGHTMARE! Maybe XY Fint It 3 or 4 might work.. But XY GPS is a SCAM. DONT WASTE MONEY, TIME or EVEN EFFORT researching. THIS WILL NOT WORK, again THIS WILL NOT WORK. After multiple emails, different customer service reps, they all point you to the same USELESS Instructions. These instructions are so basic that you might get lucky by activating the divide trough your network, after that you are out of luck because this XY GPS is dead after that. There are better companies that have this technology almost perfect like: Angel Sense Trax Play
Response from XY Find ItFeb 8, 2019
Hi Pablo, We are sorry about your experience with the defective XY GPS. We would like to make things right with you. Because we do not have your customer info could you kindly reach out to me directly and I will take care of you. Email: [email protected] Phone: (619)728-7030 We apologize for any inconvenience and hope to hear from you soon! Best Regards, Lyndon
Tambria
They are cheap because they don't work. I have complained to the company on two other occasions and I have had no response from them.
Response from XY Find ItFeb 8, 2019
Hi Tambria, We are sorry for your experience with the defective XY4 and our customer service team. We would like to make things right with you by sending a replacement or refund. Because we do not have your customer info could you kindly reach out to me directly and I will take care of you. Email: [email protected] Phone: (619)728-7030 We apologize for any inconvenience and hope to hear from you soon! Best Regards, Lyndon
Barbara R.
I had a little trouble with the installation but Bryan at the Help Center was super helpful. He was extremely patient, understanding and knowledgeable.