XY Find ItReviews of xyfindit.com

Contacted customer support when one of the XY2 showed up as claimed so I couldn't use it. They responded saying it was reset but it wasn't. Contacted again, and again and again with no good answers, only links to help pages (which are broken). Can't get support. Looks like they are shutting down.

I'll start off by saying I am used to using other brands of BlueTooth finders. But the thing with the white, square-shaped one was that you couldn't replace the battery. So I wanted to try another BlueTooth finder where you could change batteries. So I ordered an 8-pack of XY4+'s as they seemed the most versatile. After a month, the package came and I went to work. Installed the App and pretty much immediately noticed odd things like text being cut off, an introduction that contained wrong information, etc. Getting an XY-device to pair is easy once you get the hang of it, *if* the battery isn't depleted, which was my problem. I had ordered 8 of them and 7 had near empty batteries: red outlined icons on 7 of them while only 1 had a 'full' icon. So I tried that one. Paired it, put it in my backpack and left it. And then the notifications came. "Backpack out of range". And again. And again. And again. Lovely. So I emailed Support and got in touch with XY Findit and someone answered. Nice and polite, but not offering me any solutions. I was asked to turn off WiFi as that could drain the battery and/or interfere with BT. Sure, that's true, but why don't I have this problem with other BT finders from other brands? And besides, that wasn't my problem: my problem was that 7 out of 8 batteries were dead. Still, he wanted me to perform more 'troubleshooting': "First is to uninstall and reinstall the app and then check to make sure that the app is on its latest version." - Dude: I'm on an iPhone. iPhones update Apps every single night. Give me a break. (Edit: the App is version 5.0.0.0, so no updates so far). "Next is to open the finder to where the battery is stored. Take out the battery and press the prong that holds the battery inwards to make sure that there is a slightly tighter hold on the battery." - Again dude: the Finder wouldn't even be able to communicate and tell your buggy App that its battery is nearly dead. So the most reasonable thing I could think of was him sending me 7 new batteries. Right? Wrong. He never answered again. So then I looked up the price for a CR3032H Lithium coin cell battery: US$ 0.35. So for 7 (or 8 if XY would be serious about running a bonafide company) batteries, they'll let you sort it out on your own. Note: I've bought my 8 pack of XY4+ for US$160 on December 5, 2018. The price today (Feb 2019) for that same pack is US$225 (was US$320, "you save 20%"). Bullocks. $225 coming from $159 is a steep increase if you ask me. And if they were $320, that means I got them at a 50% discount? I did not, so they're practically saying they've made them twice as expensive. EDIT: Since I’ve placed this review I have been contacted by XY Findit and it looks like they have realized my complaints weren’t being addressed correctly and seem to have taken action. I’ll wait to see if my complaints are indeed resolved and edit this review further to reflect my experiences with this company. EDIT 2: Today (Valentine's day!) I received a full pack of new Finders with upgraded firmware as well as 3 extra batteries. I've got to hand it to them: nice job. However, as the problems with the batteries are gone, the Finder still seems unresponsive most of the time and at unpredictable moments. I cannot reproduce the errors, so for the time being, I consider them as behaving erratically. They do however ring my phone when you press the button on the Finder, so there is some kind of communication. For actually finding my lost keys, I'll resort to my other white, flat, square-shaped BT Finders. So far, they seem to be the most reliable. I'm still in contact with Support, hoping to be able to rewrite this review and adding stars because these Finders seem very promising.