EZ VAN LINESReviews of xvanlines.com

First they ask for deposit to lock in a price then they don't adhere to the schedule as stated, they contract out the services to different movers or regular truck movers and then charge extra when your things arrive even though everything was already settled before they took your deposit....different people saying different things and they won't move your things until you give them the money first..bad business...rude customer service reps.. don't use..BEWARE...they give a date then change it at the last minute and maybe you feel like you're the problem..they take your furniture apart then can't put ut back together...now I have to pay to have someone else come fix my furnitures.

A veteran owned and operated company with the best rates around. Professional, detailed and quite patient explaining every aspect of the move. Thank you for YOUR service. It was a pleasure dealing with you.

It was horrible , should of listen to the reviews ( he said trust me ) lied to from the beginning to the end . There hired help from outside of company ! They stored my stuff when I asked them not too !!! ( put a tracker on your move day in a box ) I was lied to everyday that it was on its way ! But tracker showed it in LA ! They lost 4 boxes a bench and easy up ! Showed up with a semi with other people’s stuff , those guys were nice but showed up at 5 pm stayed past midnight ! The horror was real ! Tried to make a claim , that’s a joke ! Not even a real ins company ! In the small print . They’ll start off low to get you the price trippled . They are not a caring company they just want your money and don’t care about you or your stuff . Run !! Don’t suffer like we did . ( and sales guy went cricket on us when everything went to hell in a handbag )

Had such a good experience very fast movers and nothing was broken that’s all I can ask for highly recommended movers

Did an amazing job on my recent move - would recommend to anyone. :)

1.Very horrible communication 2.Customer service trash can’t do their job right and calls me unprofessional 3.delivered very late and almost broke contract within 1 day left

I wish I could give this 0 stars. The issue came at delivery. I’m unable to post a link to view what X Van Lines did to my new driveway and newly seeded/strawed yard. It’s against the rules of posting on here. I filed a complaint with the BBB to get this claim moving since the company fails to keep in constant communication with me regarding the status of my claim and now they’re trying to say I’m the only lying. Idk how I can be lying when I have literal video evidence of where the two incidents took place. Please note, I had two deliveries go bad on back to back days. After pottery barn messed up the first day (in a completely separate location form where x Van lines did damage) I was sure to tell the x Van lines driver to avoid the turn around. Of course, they’re trying to say the driver was never told. Of course he was. He was very nice about it. He took full responsibility, said how sorry he was, and how mistakes happen. I was appreciative of their honesty, and their admittance of guilt. I’m not playing games with a company who is literally on camera, causing damage to a brand new house. The movers damaged the inside within 48 hours of doing our final walkthrough. We have signed affidavits from our builder stating that there was no damage to the house and nothing needed repaired. WHAT ARE THE ODDS that the only damages in the house came from the entry way where the movers were and to a wall in the only bedroom that they delivered to? All within 48 hours of final walkthrough. Avoid X Van Lines like the plague and just pay whatever extra money it is for another service. They are fighting me tooth and nail trying to say that I’m lying when they’re on camera. Anyone who may have a concern in the matter may reach out to me at any time for the video links I’m unable to post on this forum.

The ol bait and swich, took deposit said we had up to finalizing conversation to pull out, spent an hour on phone with the giy telling him EVERYTHING that was going. Then 3 days before they are to pick it up , call again, and BAM its now three thousand extra and no refund on deposit Low life scum of a company