EZ VAN LINESReviews of xvanlines.com

First of all, most, if not ALL of the 5 star reviews are bots and are not real. This company only has 1 star reviews and a couple 3 star reviews. DO NOT USE THEM I was originally quoted $4,300 to move from Texas to Florida by their sales guy, which seemed like a great price to me. Their sales people are your typical shady sales guys, and I am a fool to have ever agreed to listen to him or anyone at this horrendous company. Just before the movers came to pick up my items, Quality Control calls, and I agree to add $500 as a "security blanket" which somehow added $900 to my quote making my new estimate $5218. I was never told how the quote changed by $900 when adding $500 to the $4,300... AFTER the movers loaded my stuff into their moving truck, my new estimate was over $7,000... On the company's own website it says "Your mover may not change an estimate after loading the shipment" which was ignored when I brought it up. The company then delivered my items several days later than the "window" they originally said my items would be delivered, AND they tried to have my items shipped to their storage facility and put into a smaller truck, then shuttled to my location for another $800 WITHOUT my consent. If you are going to use a moving company use the companies like Pods, United Van Lines, Suddath, or literally anyone else. Do not be fooled, do not be like me, USE SOMEONE ELSE. **X-Van Lines, instead of reviewing this and having me change it because I called your employees out by name, how about you listen to the MANY reviews that are all the same and fix your business or close it down. ** Since X-Van Lines reached back out to get more of my Info, I'd like to resubmit how horrendous of a company this is. Most if not all of the "5 Star" Reviews are fake

Do not use! Shady company. Their website states their customer service line is 24/7, that is false. When you get the chance to speak to someone the service is horrible, The receptionist, Rain/Reih, is completely useless and rude. They will tell you they will call you back, and you will never hear from them until you call or initiate an update request. The only manager there, Nicole from customer service, is very unprofessional and rude. They do not track your items and can never get ahold of their dispatch team (movers). I had to wait almost 3 weeks to even get a delivery update. Very concerning. They will tell you your stuff is safe, but have no idea where your items actually are at any given time. For peace of mind, I recommend moving forward with literally any other company.

Unfortunately the guidelines will not allow me to post the majority of what happened. But let me put this in perspective, I was given an initial quote that was not honored, on a follow-up call they increased the price under the guise that for some reason items were not on original quote. Day of pick-up and they show up not in a moving truck (48 to 53') but a rental van from Ryder. I have 6 workers and 1 "lead" that spent most of his time in my office and man-splaining to me that I would not understand. After 2 days of loading a 3 bedroom home - that was 80% packed by myself; they were to pack the kitchen and china cabinet. Since they were taking so long, I packed most of the china and my daughter packed more than half of the kitchen since they were taking way too long. Sunday (day two of loading) after they leave with most of my belongings I am extorted into signing for an additional charges of over $5000 - this brings my cost for a 600 mile move to almost $26 K when I was originally quoted $11 K. Tried calling the 24/7 customer service line and no one answers. I was later told that 24/7 was only for emergencies and when I inquired if extorting $6K for extra charges from their employee was considered and emergency, I was told. "don't take this the wrong way, but no its not." Would like to know what X Van Lines considers an emergency. Also tried to get resolution on the additional charges but was told, "well you signed it" When everything you own is being held hostage what do you do? Original delivery date was not honored so they arrived during a tropical storm but all my belongings were in in a 48' moving van. All of may belongings were topsy turvy inside the moving truck and the 2 people that were unloading we perplexed at how to unload this, they did tell me that they were not the ones that loaded the truck. My items were soaking wet, all 3 bedroom suites were damaged, gouged, scratched, corners knocked off. My desk for work was destroyed, a riding lawn mower was destroyed, hot tub siding was destroyed, and hot tub was cracked almost in half - they even managed to damage a fireproof safe. My hardwood floors were scratched, holes in the walls and ceilings and all sorts of dings and scuffs on the walls. I cannot even begin to list the damages done to my belongings and home, not to mention the personal photos and artwork that was destroyed from being left in the driveway during the pouring down rain. X Van Lines response while I was sending photos of the damages, just to send me a claim from stating I have 14 days to file a claim. DOT regs say this is 9 months. I have been intimidated, extorted and dismissed by this company. They will pull the bait and switch on you, do not use them. Also like you I thought I was doing my due diligence in researching the reviews of this company but was told by someone that is in marketing that a lot of the reviews were AI or bot generated and they showed me how to look for these in the future. Buyer beware or you will be like me and looking for a lawyer to recoup damages.

I am using this company now to move my furniture from San Jose, CA to Seattle, WA. Initially called them and got an estimate. Estimate was $3900, and delivery in a few days, no waiting or storage or anything. 1 day before the moving, another customer service calls, I get a new estimate of $5500! He says that would be at most but driver will decide! Comes the moving day, the driver now has a new estimate on the spot and it is $8100!! Turns out it is so much more than they thought! Everything is planned already so I cannot back out. I said okay I will at least get quick delivery. Fast forward to a few days later, promised delivery window was Tuesday or Wednesday. on Wednesday, I got an update from the company that my stuff is about to get on the road! Driver texts me and says HE IS IN LOS ANGELES and will get on the road SOON! So yeah, DO NOT BELIEVE ANYTHING THEY SAY OVER THE PHONE!

Terrible company, bad service, bad employees, zero communication, DO NOT USE!!! They constantly lied about delivery dates, would not return calls, would get put on hold for hours then they would hang up. This company is sloppy and to be honest seems like a scam that is somehow legal, again DO NOT USE

Customer service is great until they take your very large non refundable deposit. Do not select this mover. They use pressure tactics and threats of fines after you have signed. I haven’t even started my move and they are unable to answer questions regarding costs. I deeply regret giving them my business. Save yourself dollars and aggravation, do not use them. Also they don’t even respond to these negative reviews. Check out trust pilot on that subject.

If you need a moving company, then stay away from X Van Lines at all costs (8107 Chancellor Row, Dallas, TX 75247; DOT: 3391195 MC: 1089913). This was by far the worst moving company I could have hired to move several boxes of items and miscellaneous household goods cross country from Boston to Los Angeles. They promised they would do a good job and they failed to meet the minimum expectations even for a small load. If I could give a zero rating, I would. I will explain why. It is a long story, but worth the read. The pickup in Boston occurred June 20 and we needed for them to hold the move items for a few weeks which they said would be no problem because they had their own warehouse. Then, they said they would schedule a truck for the target date we requested of July 8. They promised they could hold the items for a couple of weeks which would give them time to schedule a truck to get the items moved. “No problem” is what we were promised. As the July 4th weekend approached, I knew it would take 4 days for the items to make the trek across the US. They said they were limited to 500 miles per day per DOT rules. Fair enough. I contacted them the weekend before the holiday to see where in the process the items were. No response. Since we live in Texas, we booked airfare and a hotel room for my family in LA so we could meet the movers and ensure everything was unloaded. I continued to reach out via text and calls before and after our travel to LA and still got no response from them. When July 8 came, I finally spoke with someone in Customer Service and discovered the items were still in Boston in their warehouse. Imagine my frustration after putting down about $2000 in travel costs and taking time off work to have nothing arrive after being picked up 3 weeks earlier. Had they communicated that the items were still in Boston before we left Texas, we could have moved our travel plans. When I told the CS Rep that I was unhappy, they just said that the July 8 date was just the first delivery date and they could deliver any time after that. And when I tried to ask why they didn’t contact me earlier, the rep kept cutting me off and talking over me. I just had to hang up because the rep was rude and obstinate. I went back to contacting the original sales rep that sold me on this company. He expressed shock that this had happened and promised he would help me. Now, we fast forward to July 23. I have been texting the sales rep and the CS Rep about the status of our move for several weeks. On July 12, I provided a date range that would work for us (7/25 to 8/7) when the first suggested date they provided (7/19 to 7/23) would not work. No response from anyone at this company about when the items were scheduled for pickup in Boston for the move to LA. Then I get a call from the driver, apparently a sub-contractor, that the items will be delivered the next day on 7/24. X Van Lines didn’t bother to accommodate my request. They apparently only care about what was convenient for them. I had told everyone at X Van Lines I spoke with or texted that we live in Texas and we needed time to plan another trip out to California. Of course they spring the moving delivery on us without any real warning while ignoring my requested dates of 7/25 to 8/7. The sales rep who promised he would help me after the first delivery date was missed, pushed me off to the scheduling department because he had no influence on the move itself. Another empty promise made. In the end, we got help from our awesome real estate agent who could meet the movers and sign for the delivery. The agent went above and beyond to help us. This agent knows how to treat customers. The final cherry on top of this story is we told X Van Lines back on July 8 that trucks over 20 feet were prohibited from the community where the delivery was to be made. Did they tell the driver that? Of course not, The driver explained that this was typical behavior from all moving companies they work with. If XVan Lines had no intention of telling the driver, they should have told me to do their job for them. Pathetic. As for X Van Lines, please heed this story of how they over-promise and under-perform. They clearly have no clue on how to communicate with customers and actually do the basics of moving items from Point A to Point B in a professional manner. Stay away from this company for your moving needs unless you want to write the next horror story on this review site. Update: Soon after the original review was submitted, it was discovered a chair was damaged in the delivery process. I filed a claim and it was verified as legitimate. XVan Lines asked that I remove the original post although it had nothing to do with the damage claim. They said I would get paid for the damage if I removed this post and others. I have decided to keep these posts active so that others would not suffer at the hands of these people.

An overall okay experience with X Van Lines. As for some negatives, the prices are very steep and there was poor communication regarding updates about delivery. My apartment was also damaged during delivery. HOWEVER, the customer service team was very apologetic and helpful in finding a resolution to my concerns, shout out Nicole. Also, aside from the damage done to my apartment, the movers were all very hard working and friendly. While I'm not completely satisfied with my overall experience with X Van Lines, in the end they did resolve my issues accordingly and provided the services that were agreed to.