EZ VAN LINESReviews of xvanlines.com

Great job on the move with james

ABSOLUTELY DO NOT USE THEY ARE A BAIT AND SWITCH COMPANY AND IN TEXAS ITS A FEDERAL OFFENSE.this company quotes low to get your deposit and they sub out your move they don’t even move you. So I’m going to explain to you exactly how it works. This is from the mouth of the company that actually moved us. This company gets your deposit that is there profit once that happens they tell the other company to come pick up your stuff so that company is only going to get half of what you are quoted. So these people knew company comes and says this is to much stuff for your quoted price it’s going to be 2 times that so if your quoted 3000 to move it’s actually going to cost you close to 6500 because X van lines doesn’t pay the actual moving company anything so it’s a bait and switch tactic they con you into believing they are the moving company and then you have no choice but to use them because they have your deposit. On top of that your delivery date means absolutely nothing it’s been 10 days since my delivery date and I’m still waiting on my stuff and I call all the time and they say don’t shoot the messenger we are not sure when you will get your stuff so I’m going to my district attorney today to see what I can do it’s April 10th 2025 and I’m still without my stuff

The sales office e is great at promises that are not kept. We had to pay extra when they came to pick up and then the 3-4 days from then delivery turned into a week with no one being able to tell us anything or even where our belongings were until the day before drop off. We had a lot of damaged and missing items and they delivered stuff that wasn’t ours! When we told the driver it wasn’t ours he just said he want taking it! The most horrible and stressful situation ever. Save yourself and do not use X Van Lines! Horrible and unprofessional

This company stole my money and refused to refund me for a SERVICE I NEVER HAD. They were telling me different things like they won't charge you for being on stairs when every 7 steps it costs you $65. Every 50 ft for them carrying costs $75. They cuss you out their customer service is poor as they will give you attitudes they change their information and change their prices on you. They said I can get a refund anytime but now they won't honor it and pretend they never got that information to begin with. This company is unethical and not honest. Make sure you record them as they will be telling you different things from what you signed. They took advantage of a disabled person who just needed their stuff to be moved. They lie about everything and will not take ownership of what they state. Don't believe this company your better off hiring another company than these people. Had they not been like this I mightve given them another chance later but from this experience I will not got back to them.

This is hands down the worst moving company I’ve ever dealt with. Their staff is unprofessional, dismissive, and completely incapable of handling even the most basic tasks. If you value your time, money, or sanity, stay far away. First, Claudia was incredibly rude and dismissive over the phone, constantly talking over me and refusing to take responsibility for the company’s failures. Because of her incompetence, I received a destination text that was meant for my mother. When I pointed this out, she acted like it wasn’t her problem. At one point, I swear I heard her laugh, probably because she knew exactly how many times I had to call due to their mistakes. Then there’s Sergey, the driver, who was as sorry as they come. He was rude, impatient, and had the audacity to cop an attitude over something he was responsible for—but never actually did! On top of that, his broken English made communication nearly impossible, which only added to the frustration. But the real disaster here is Melissa Rosada, who has no business working in customer service. This woman disrespected my elderly mother in such a slick, nasty way that it set off 95% of the problems I had with this company. She outright LIED about the movers knocking on my mother’s door and getting no answer. I called my mom immediately, only to find out she had been sitting there waiting the entire time. When I called back to hold them accountable, Melissa dodged the issue by over-talking me, then had the nerve to play the victim, claiming, “This is too much, I’ll have a supervisor call you back.” Of course, that never happened. I had to call back three more times just to get someone to acknowledge the mess they created. And the result of Melissa’s laziness? Two of our packages were delivered to the wrong address, putting them at risk of being stolen. We had to have them Ubered back to my mom’s house—all because she couldn’t be bothered to investigate why “no one answered the door.” This is beyond incompetence; it’s flat-out negligence. Bottom line: Go with ANY other moving service (or even a crackhead)—you’ll have better luck. This company is a joke—unorganized, unprofessional, and a complete nightmare to deal with. They don’t deserve your business.

Pick up was streamlined. We have yet to receive our furniture. I requested delivery after 1/29. First they wanted more money then they double charged out account leaving a zero balance. So many phone calls, time wasted on hold and broken promises. Last Friday we were told we would hear today, today we hear it’s by Thursday. Everyone is a supervisor but no one can get us our belongings.

Awesome experience with this company!! Would use them again anytime !

The movers were caring and careful. They moved with purpose and honestly I felt pretty confident with this company moving my belongings. Nothing was damaged and I was out of my old place and into my new within 2 weeks. They helped put everything where it needed to be and I am extremely happy with the outcome. I highly recommend X Van Lines!!