EZ VAN LINESReviews of xvanlines.com

When receiving a quote from X-Van Lines, I was open and honest with all matters pertaining to the move including sending photos of the furniture and what the delivery circumstances were prior to signing the contract. They said with the simple move of Vegas to Anaheim it would be delivered within a couple days of initial packing. Not only was this not the case, but an outright lie. They showed to pack in a rental van then then the furniture disappeared for the next 12 days. Promise after promise broken and the delivery was always pushed back another day. When the furniture finally arrived, it was obvious from the drag marks and damage that it had been moved around several time without care in a warehouse. The topper was they delivery guys wanted to upcharge for distance and elevator...all of which were explained in detail and part of the bid. BEWARE AND STAY CLEAR OF THIS POORLY RUN COMPANY!!!

X Van Line was informed in advance that the apartment complex prohibited 18-wheelers. Despite this, the salesperson, Annie, assured that it wouldn’t be an issue, explaining that X Van Line had a range of truck sizes available. However, the company later imposed additional charges for delivering the furniture using a smaller truck.

The driver and laborers were top notch. They did a great job. The business side operates in a shady manner. They intentionally low ball the initial estimate then hike it up during the “quality review” the day before the move. Our price went up nearly 50%. We had an accurate and complete inventory of what was in our storage unit awaiting the move. When we challenged the increase in price, the representative became belligerent. The rep demanded pictures and video after the “quality review,” but never acknowledge them. He also never returned our phone calls. Just know the cost will be 25 to 50 percent higher than the price original estimate. I won’t use them again.

Moving with this company has been a nightmare. Long story short they will tell you they are not a broker but they are. They will tell you one price then charge you another. In my case just under 7000 to then 11000. They will purposely leave items off your initial move just to charge you for more space. They will tell you a specific date and then call you and tell you it's changed last minute. They will drop your items off to a warehouse in Georgia instead of things going directly to your location. They will claim your items will be on a semi and use scare tactics to muscle more money out of you for shuttle when in all actuality the same 26-28 foot box truck that picked you up also dropped off your items. To summarize bait and switch to hook you, scare tactics to take you for what you got, no communication what so ever unless they are getting more money out of you. I will however give a good review to jva transportation. (The name on the truck that picked up and delivered my items) They were decent in retrieval and returning my items.

DO NOT USE THIS COMPANY! They are shady. Will give you a low ball quote to get you to sign a contract and then dramatically increase the price right before or at the time of the move. If you refuse and cancel the contract they KEEP your money saying you are outside of the window to cancel. Please review the Better Business Website for this company to see that this happens FREQUENTLY. We were contacted by X Van lines and provided with a moving estimate that was finalized at the agreed upon price of $14,249. We completed a Facetime video call prior to the contract ratification wherein every room of our home was viewed and an inventory provided to ensure we were provided with the most accurate estimate possible. I was assured there would be no surprise costs at the time of our move. One week prior to the move we were contacted by Frederick from the QA department to confirm the information relative to our move. Upon review of the inventory and estimate, he advised we had not accounted to enough space and advised me would be just over $22,000.00 to complete the move. I became extremely frustrated as this was clearly a case of bait and switch in that we were provided with an inaccurate estimate to gain our business and then the price was dramatically increased once we were past the rescission period. I attempted to discuss the issue with Frederick but he was rude, kept cutting me off and refused to listen. I told him I no longer wished to move forward and he became aggressive and ultimately harassed me through text messages. I advised that if he continued to text I would pursue additional action, and yet he persisted in texting. I reached out to the customer service department and explained my frustration. We eventually spoke to Claudia, a manager who confirmed that Frederick's behavior had risen to the level of harassment, but ultimately they refused to allow us to withdraw from the contract. At that point I was not comfortable utilizing this company and requested to cancel the contract with a full refund. They have refused despite no actual services being rendered. The Company did nothing to justify keeping a $3990.00 deposit and I would like the money refunded. I STRONGLY recommend no one use this company as they are shady and employ predatory sales tactics and bait and switch.

Will never be using them again. Was told at the start that they are not a broker and all costs are upfront (aka no hidden fees). When the movers arrived (from a company called Ideal Moving and Storage), I learn that X Van Lines is in fact a broker, but at that point I couldn't do anything as I needed to have my things moved. The movers then asked for further fees (which I fought to have taken off, such as the Premium Package fee since I did all the packing myself). It was difficult to communicate my frustrations with the movers as they spoke limited to no English. When preparing for the movers to arrive, the team at X Van Lines called two days before and was told the movers would be arriving between 8-9 AM. However, the movers reached out the morning of pick-up to inform me that they were arriving between 10-11 AM. They did not arrive until 11:50 AM. Something similar happened for drop-off as well. I was informed by the team at X Van Lines that they would be arriving between 6-7 PM. Instead, the movers (the same ones at pick up) reached out in the afternoon of that day that they would be arriving between 8-9 PM, only to arrive at 10:30 PM. Upon delivery of items and after I've had a chance to go through my things, there were multiple damaged/broken items and pieces missing to putting certain pieces of furniture back together. At one point, I noticed a few items missing and had to remind the movers to double-check the truck. I've filed a claims form for damages and losses (see photos for examples), and am waiting to hear back on next steps. Based on what I have been experiencing and also reading from others' experiences, I expect that process will be difficult. Take note that if the claims do go through, the agreement is that they will only cover 60 CENTS per pound per item. If you want more coverage, it is likely that the original estimate/payments for the move would be higher. *Will edit my review once I go through the process. Multiple instances of empty and/or false promises. Impatient customer service agents. Customer often gets blamed for things and gas lighted a LOT. The one star I am giving this company is purely for Linda at X Van Lines. She was the most helpful agent I've had the pleasure of working with (was very patient and understanding with me and truly helped me as much as possible). Unfortunately, I only had the opportunity to work with her only for one day.

DO NOT use this company!!! Beware! A $10k move turned into $22k!!!! We are missing multiple expensive items. Many many broken items. Broken legs on furniture, broken antiques.

The contact people at the initial set up (Camron) and Fredrick) were polite and helpful, and seemingly professional, said I was in luck! They had a truck available the dates I needed! I had a primary day and a back-up day. They got my money. They did not make the first day. Gave a window of 3 - 6 p.m. second day. Driver called numerous times - wouldn't make that window. After multiple calls, said he'd be there at 7 a.m. the next day (NOT a day in the contract). Showed up at 7:48 a.m. Packed everything up, then shoved papers at me to sign. Bill of lading (which I had already signed) and insurance papers "waiving" damages. I started to call my insurance company to see if goods would be covered - driver said he didn't have time for that. They unloaded ALL OF MY GOODS, already wrapped and loaded in their truck, and left them outside in my driveway. Would not bring them an extra 20' to put under cover. Management says this is MY fault, and are refusing to refund.