Jen S.
DO NOT HIRE THIS COMPANY.
I was deliberately low-balled an estimated square feet for my move. I was told that even though everyone's items are shaped differently they would add extra room, for an up-charge of 2 thousand dollars, to make sure everything fit. One third of my belongings did not fit. I had no choice but to leave 1/3 of my house on the curb. My things were stored almost three weeks at an undisclosed location where they were ruined, gone through, and left. Sunday, July 27th I received a text from the driver saying he would be here the next day and would text me an ETA in the morning. I took the day off of work. I checked in at 9am, no response. 11am, no response. Finally around noon I called customer service, and then he let me know it would be MIDNIGHT. He changed it to early the next morning, but I had moved all meetings to Tuesday morning due to HIM SAYING he would be here Monday. I said noon is the earliest. At 11am I texted and he said he was 3 hours away. At 2pm, when he said he would be arriving, he sent a GPS pic saying he was ANOTHER 3 HOURS AWAY. At this point I called customer service to start the complaint process. The GPS picture he sent said his arrival is 445pm. He did not show up until 6:40pm. On arrival boxes and plastic bins were demolished and unusable. Furniture that was packed up is missing screws and parts. Shattered glass, dishes, BBQ table bent and will not roll, water stains on couch and the fabric is loose and ruined one bin of items never made it. INSIDE of my bins I found things from other people, they were not my belongings. It's obvious my bins and boxes were looked through because everything was shifted, especially when other people's things are inside. This was the plan all along, they tell customers the smallest size with the best price. Then, when they get there, nothing fits. Here is a list of items they said would fit but wouldn't: 1 Dresser 1 desk 2 patio chairs 2 barbells 1 squat rack 1 sandbag 6 kettlebells 8 dumbbells 200 lbs of bumper plates. Even the man that was hired locally to help said they have the worst reputation as a company and are known to rip people off and ruin all of their stuff. They completely took advantage of me, like I am sure they've done with hundreds of other people. Nobody is this awful at their job. I took 12 hours of work off because of the inability to do their job. I was offered $200 as hush money to not make a review. I did not take it.