EZ VAN LINESReviews of xvanlines.com

If you want your belongings to be lost, damaged, or left behind, then X Van Lines is for you. If you want to be over charged, belittled, ignored, or intimidated, then X Van Lines is for you. Don’t fall for their advertisements showing kind, smiling employees helping equally happy and calm customers. It’s a total lie. They pull you in with constant phone calls and promises of an easy move, but it’s all a lie. They don’t do final inventory counts in person pr even over zoom. They send you disgusting, creepy, intimidating people who will treat you like you are less than the dirt on their shoes. Chances are, they don’t actually send you X Van Lines employees at all! They will be contractors with no care or concern in the world for anything except payment. They will throw, drag, step on, spill on, and knock over your belongings. You’d be better off with a herd of elephants, a band of jackals, or a pack of wolves packing and delivering your belongings than X Van Lines. Oh, but wait there’s more. You can pay to have them pack your belongings and they will then refuse to do so. You may be asking yourself how I know all of this. Well, I was unfortunate and stupid enough to hire X Van Lines to move my belongings. I’m still paying the price many months later. Please, I beg of you, if you are moving, use anyone else.

Esta compañía X Vans son unos estafadores ojo con darles sus datos que se los piden y luego le sacan el dinero sin su consentimiento y no se lo devuelven. Ojo que les estafan su dinero yo lo digo por experiencia propia estoy pasando por un mal momento con esta compañía, no son honestos y les roban el dinero no firmen nada ni den sus datos.

BEWARE!!! Horrible company. Sweet lady answers your initial question's and provides you with an estimate. Then a bill of lading based on your rough estimate before you actually start pulling items out and realizing you have more boxes etc. Then 8 days out you get a call from a mafia guy who is rude and very high pressure. So he pressures you to over estimate your needs because otherwise they will “just leave your belongings for another truck”and he then overestimates your needs. Suddenly, your $3000 quote grows to $10,500. And then you are told the balance will hit at the end. I read they are guilty of ballooning the closing. I’ve read they hold your belongings ransom and you are at their mercy. I am three days out from My move and canceled because it was clear not only was I dealing with the mafia I was going to end up with a $20,000 bill. Because they made me make a deposit and sign a bill of lading, I lost my deposit of $1800.00. That’s a lot for this Great Grandma to lose. I’ve read about movers like this and I can tell you X Van Lines is that mover.

Much like many other 1 star reviews on here I was another victim of X Vanlines. They over charged me from beginning to end. They are dishonest and its obvious they play the same con on all of their customers. Customer service was great when signing you up....but the first call to complain and they get pretty nasty with you. Every review on here has the same copy and paste reply from the company but still they do nothing. The amount of victims out there posting reviews of their bad experience is astounding. Someone needs to shut this company down

My initial call with the salesperson was very pleasant, although I would come to discover it was not as thorough as it perhaps should have been. We made several calls back and forth going over the inventory and I also sent videos ultimately settling on a price in the neighborhood of $3000. Then came the quality assurance call 5 days before the move and I found it surprising that my box count may not have been enough. Fredrick asked me to get them a complete box count I told him I was worried about half of my things being left behind This created an uncomfortable back and forth wherein I was told that was not what he said and that nobody said half of my things would be left behind. We then got on the phone with a manager named Justin who said we should get him a final box count and he would update our pricing appropriately. Once our box count was sent he reached out to inform us that we would need another $1000 added to our contract. Now we were spending more money than we were comfortable with but at least felt confident that we had allocated an appropriate amount of space on the truck. Then came moving day. The crew showed up and took videos and a walk around our home They then said we should expect a call from the office. That call came and they said they would need another $3000 in addition to the agreed upon amount bringing us up to over $7000. This was well above our budget and we were left with no choice but to refuse the change in price. I now have to rent a truck and move everything myself. Date would not refund my Deposit they simply said "I'm sorry you can't afford it but you've signed a binding contract." I work in contracts too and I find their business practices extremely unethical. They are perfectly comfortable quoting you a low number and then hitting you over the head with a huge price increase on moving day. My wife, myself, and our two year old daughter figured it out and lost $900 deposit. I'd steer anyone away from this company. This was an extremely frustrating ordeal.

Charged my parents most 12,000 to do a full pack and move from Florida to Tennessee. My mom told them all the stuff they had and he said they were sending a 26fr truck. My mom said they will not be enough i have moved several times. The guy argued with her saying he was the professional and she was not. She tried several times before the day to talk to them and the sales guy to confirm everything and the sales guy supposedly don’t work there any more. Then day of move they don’t arrive until after 12 with 2 men to full pack and move a 4 bedroom house. 26ft truck and they pack horribly broke the washer by shearing off the hose. Broke off the thermostat off the wall and several other items. They did not get everything on the truck or packed at the house. They demand cash or Zelle of 3800 upon arrival in TN they refused to drive up the driveway unless cash in hand. I had to get the cash for them because they don’t bank here yet nor do they do Zelle. Brought 2 more guys to unload and paid them $60 each to do it they hired them off the street in Huntsville al. Now that they have their money customer service is not talking to them anymore. It’s time for a lawyer. I have now read so many complaints here, google, Reddit of the same song and dance. Every single detail! My parents had to rent another 26 ft truck head back down to Florida and pack the rest, load it and drive it back here paying more money now. Contract they give you is a joke!

Worst experience possible TL; DR If I could give 0 stars I would. Worst possible experience from start to finish. They made an already stressful event of moving worse than could have imagined and final bill came out double what I was originally quoted. The sales representative - Jason Evan reached out. At first he was very helpful, ran through services provided, expectations on pickup etc. We ran through the detailed inventory list - which I provided in comprehensive detail. I was pleasantly surprised as his quote was 40% less than other companies (Mayflower, Roadway, Allied, Mayzlin, to name a few). I did some DD on X Van lines and everything checked out from reviews, to being a carrier, DOT and BBB rating. So I initiated the service. I did mention the # of boxes may change but not by many, to which he assured as long as " I am not including a piano, pool table or baby elephant, not to worry about it". Fast forward three weeks and I messaged Jason to try and get assurances and finalize the # of boxes. No response to my texts or calls. He completely shut off all communication as soon as I completed the deposit and it was within the 7 day cancellation period. A QA person, Mitch called me to review do the final inventory, I reiterated the same exact inventory list except - I come to find out Jason had not entered the details as exactly I provided in the inventory list. For example - the king bed and frame which I mentioned were not properly documented. The 3 piece sectional that I mentioned to Jason was categorized as sofa instead of "large sofa". This added an extra $1000 to my move. Two days later, I receive a call from Dispatch and was informed my pickup window was coming a day early between 2-6pm. On the day of pickup, the movers showed up at 8 pm. Upon a quick inspection of my belongings it was determined again, the cubic feet quoted via Mitch was now underquoted. To take all my belongings it added an extra $1500 on top of the QA. The total of my move had now doubled from what I was quoted by Jason. I had come to realize this was a deceptive tactic used by Jason to underquote my items to get me in the door. On top of this, the pickup team could not complete my move that night and was told they would come finish the job the next morning at 11am. The next morning, the movers showed up at 12:30pm. They worked quick and efficient but again the lack of communication and unorganized nature of operations is very evident. I repeated throughout the entire process starting with Jason, the belongings just needed to be in my new location by August 3. I was assured a short 255 mile move would not be an issue. Come August 3rd, I reach out to Customer Service - on this day and over the course of the next 5 days, they could not locate any driver to deliver my belongings and they did not know which warehouse it was being stored in. I get a call on August 8, from a representative of a different moving company that they were delivering my belongings the next day. I thought this was very strange consider X Van Lines is supposedly a carrier, not a broker. The workers of the moving company delivered my items and thankfully everything was accounted for and in one piece. I received a call from Dispatch that same afternoon (after my belongings already arrived), that my items were picked up and scheduled to be delivered the following Saturday - drivers name was different from the one who delivered my items. Goes to show again the theme of unaccountability, lack of organization, and communication that is rampant within the company. Don't use this company - you'll save yourself headaches, money, and time dealing with inept and scummy people

My experience was horrendous. The X Movers removalists were slow, incompetent and unresponsive. They were 45 minutes late - time for which I was charged, one of the workers spent the whole time on his mobile phone, they left items behind and promised to come back and failed to do so. Some of my antique furniture was damaged. I would never use this company again. Caroline Thompson