Xtractor Depot Reviews | Read Customer Reviews of xtractordepot.com

Xtractor Depot Reviews | Read Customer Reviews of xtractordepot.com

Xtractor Depot reviews

455 approved reviews, newest moderated first

Cipriano S.
Jan 31, 2019
Had my mvp pump for 2 month and told me…
Had my mvp pump for 2 month and told me they where waiting and parts from MVP. I called Tom at mvp and they had all kinds of the selas they needed. I called back and they made a bunch of excuses. So i waited to see how long it would take and it took another 7 weeks.
Response from Xtractor DepotFeb 15, 2019
Hi Mr. Sulamo, Thank you for taking the time to let us know about your experience. We have checked into your situation and we would like to discuss the details with you further to rectify the situation. We will be contacting you tomorrow to ensure you are taken care of. Thank you!
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Mark M.
Jan 28, 2019
Beat service and supplies in town!
Beat service and supplies in town!
Response from Xtractor DepotFeb 15, 2019
Hey Mark! Thank you for leaving us a review! We appreciate your support! Let us know if you're looking for any custom products! We are happy to help you! Thanks!
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James R.
Jan 26, 2019
Fast quick and professional!
Fast quick and professional! Thank you James
Response from Xtractor DepotFeb 15, 2019
Hey James! Thank you for being a great customer! We appreciate your feedback! Let us know if we can help you out with anything! Thanks!
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GH of F.
Jan 23, 2019
Easy process
Easy process, super quick turnaround. My pumps work like new!
Response from Xtractor DepotFeb 15, 2019
GH of Flagstaff! Thank you for your kind review! Our service department really appreciates the time you took to write us this review! We are happy to get you back up and running! Let us know if we can help you out in the future! Thank you!
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Michael B.
Jan 14, 2019
Great Customer Service
Desperately needed O-ring seals for my thermometer adapters, which are hard to find in a standard size. Xtractor Depot sent me free samples - which is something you don't see too often. Very cool staff.
Response from Xtractor DepotJan 15, 2019
Hi Michael! I am so glad they worked out for you! We are happy to help in anyway we can! If there is anything else we can assist you with, please reach out anytime. Thank you for taking the time to leave us some feedback! We greatly appreciate it!
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Matt B.
Jan 12, 2019
I ordered 2 items
I ordered 2 items, like i have in the past. They were due to be delivered on Thursday. Only one product was delivered with no update from the company. I called and they assured me it would be shipped yesterday and arrive today(Friday). Mind you I have cheaper options to buy this stuff but I use Xtractor depot for the expedience. Today it didnt arrive and I called in and was told it will arrive Monday. I dont feel this company takes customer service seriously because in a sense they are a monopoly. More of a pseudo monopoly but if u want products wuick they do have a monopoly. Im happy to pay the premium for quicker service. A month or so ago I placed an order with them and they messed up the shipping price. I paid it but apparently it was a mistake on their end. They didnt contact me until the afternoon on the day the order was supposed to arrive and told me once I paid the difference they would send the product. In any other industry this wouldnt fly. I know they know this. Im not a harsh critic at all. Very easy going. This may be the only 2 star rating ive left with any business in the past decade.
Response from Xtractor DepotJan 15, 2019
Hi Matt, Thank you for taking the time to leave us a great review. We take your constructive criticism to help us improve in areas we may have not been aware of! We will look into this further and make sure this gets resolved. If there is anything we can help with in the future, please let us know. We are happy to check into shipping options for you in the future, shoot us an email or call and we will take care of you immediately. Thanks Matt!
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v K.
Jan 11, 2019
product neither shipped nor delivered…
product neither shipped nor delivered in time, multiple useless emals how they care about our business, no any rational reaction on the inquiry when? the only single action - fast and accurate - charging the credit card for their "services". This was the first and last time....
Response from Xtractor DepotJan 11, 2019
Hi V. Kogan, I am sorry to hear about your experience with us. Customer service is our number 1 priority. After looking into your order, your order was shipped out the following day and shipping to the Netherlands can be a little tricky with exact delivery date due to International shipping carriers. I apologize for the inconvenience. Thank you!
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Eli M.
Jan 11, 2019
Quick shipping
Quick shipping. Good peoduct selection.
Response from Xtractor DepotJan 15, 2019
Hi Eli! Thank you for leaving us some feedback! We are happy you received your package on time! If there is anything we can further help you with, please let us know! Thanks!
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