Wigs shed like crazy. Totally overpriced. Customer service is awful. There's basically no such thing as returns or exchanges. STAY AWAY!!!
Response from xrsbeautyhair.comNov 1, 2024
We do apologize for not giving you a good shopping experience. We have always done our best to provide customers with good service and high-quality product quality.Small part of the hair will not be fixed when it is processed, so some hair will fall out after you comb your hair for the first time. Under normal the workers will comb off the unfixed hair ,and the number of unfixed hair is very small, and there will be no hair loss after a few combs.Or is the wifts part not fixed properly, causing hair shedding?Could you please send us a few photos to our after-sales email, and we will definitely remind our after-sales team to solve it for you
We did not find your order or email, We apologize again for any inconvenience caused to you .Could you please can you tell me your order number？ Or contact our after-sales service by email. we will do our best to solve your after-sales problems for you，my dear
We did not find any of your orders, nor did we find your after-sales emails to contact us. Could you please tell me your order number or your email address?We will priority to solving your after-sales problems. We apologize again for all the troubles caused to you.
BP
BP
SHADY
I ordered a wig from them. This is the second one. As soon as I opened the box, I realized it was the wrong color. I emailed them to let them know. They insisted they sent the right color and said some nonsense about the color looking different in different light, as if we're not all familiar with how hair color and lights work. They said they would do a "one time" exchange for me, even though the website clearly says, "risk free returns and exchanges". Shady!
So I sent a picture of the new wig next to the old wig, letting them know that if they are now referring to the wig I just received as a #2 in color, that I won't be able to order from them in the future because the color they sent me looks terrible on me. At that point, they finally admitted they made a mistake and again said that they would do a "one time free exchange". Again, shady but I played along to try and get this exchange done quickly. I responded letting them know that I understand that mistakes happen and that I need a return shipping label and expedited shipping on the wig that I ordered because I needed it for an event I'm attending.
Here's where it got super shady. They wanted ME to pay for return shipping AND they wanted me to pay for another wig in order to get it to me in time. They said that they would reimburse me for the return shipping and refund me for the wrong wig they sent me as soon as they got it back. I don't think so.
That's not remotely in the stratosphere of what I would refer to as "risk free returns and exchanges". That's what I would refer to as an interest free loan to correct your mistake.
I don't appreciate being treated like a thief who is trying to get away with something when they're the ones who have been behaving like thieves who are trying to get away with something with the very first email that they sent me.
I ended up contacting my credit card company to reverse the charges because after a week of going back and forth with these crooks, it was clear that they were not going to live up to the marketing on their website.
Do yourself a favor and do your wig shopping somewhere else.
There it is in their reply, "one time free exchange". They're admitting that the claim on the website is a lie so is everything else they said in the reply. They seem to have a disease where they can't admit that they made a mistake and sent the wrong wig. Would you trust them to refund you for return shipping?
Response from xrsbeautyhair.comOct 30, 2024
We apologize for the inconvenience, there may have been some misunderstanding between us, We are 100% sure that the first email we responded to stated that we can do one time free exchange if you don't like the hair color and we can search for screenshots to prove it, my dear .we do strict inspection before shipping and what we sent wig is indeed our color #2, you sent us picture of the new wig and the old wig, We noticed that your old wig was a natural color wig and you liked your first order the natural color wig, but ordered color #2 the second time, Maybe accidentally ordered the wrong color, so we asked you if we can free exchange natural color wig for you and provide you with a return address.dear Debby
You would like us to provide a return label, but we do apologize that we cannot provide return labels, because we are a Chinese company,Returning a package to China may require you to pay high tariffs and long shipping times,but we have a warehouse in the United States，you could use USPS to send the wig to our US return warehouse,We can reimburse you for return shipping fee once we receive the package.So we do offer you risk-free returns and exchanges,dear Debby
According to our free exchange process, we need to receive the return package first and then send new exchange wig for customer, but you said in the email that you have an event and want to receive new wig urgently .So I have thought of two solutions for you. You could also place a new order and we can ship it immediately. For your return ,once we receive your return package we will register a full refund for you and reimburse shipping costs. You could also wait for the normal exchange process. We do apologize again for causing you misunderstandings . I just want to solve the problem for you quickly and provide you with more solutions. You could choose the solution you like.my dear Debby
We apologize again for not giving you a good shopping experience. We understand all your concerns.We respect all your choices, You could choose to refund or exchange the wig after we receive the return package.We are just providing you with more choices. We apologize again for causing you misunderstanding.
We are a eligible wig company and we have two big wig factory, our company have over 1000 employee , we know a company want to growning better and better need customers trust ,We will definitely reimburse you for the shipping cost. if you do not trust us anymore, we understand that, We respect all your choices
SR
Safiya R.
I love this wig
I love this wig! It’s very natural and lasts a long time without matting. I’ve bought several of these units and each one is special and fabulous.
LB
Leah B.
Highly recommend
Let me just start by saying, the customer service is GREAT. As a Frequent buyer I can say the wigs are good. The lace isn't as transparent as it used to be, hopefully they go back to the original but besides that, I highly recommend!
CG
cassandra G.
I buy from this business frequently and highly recommend
I buy from this business frequently and am rarely disappointed. When I have had a problem, the customer service team has always been super helpful.
CB
C B.
I’ve been a frequent buyer for about 3…
I’ve been a frequent buyer for about 3 years. I’ve enjoyed all of my experiences, I mostly come for the lace. It’s the thinnest and most reliable/realistic I’ve come across. The hair itself is decent. I do wish the quailty was a little better. But it’s not bad. Shipping isn’t too bad. Process from purchase to shipping has always been easy and consistent.
MS
McLovin S.
DO NOT WASTE YOUR MONEY WITH THESE FRAUDS
Its crazy how your company claims to stick by the products you sale and constantly blame the customer when people point out the poor quality of what you sell. You delete their real negative reviews or never post them so to me it seems that you guys are complete frauds and the reviews are not real and I will expose you I posted my review with picks and you deleted it but I have the screenshots like I said you are frauds Im going to keep reporting you
Why was my negative review about your product removed from your site your a Chinese agency lying to Americans
Response from xrsbeautyhair.comMay 8, 2024
We apologize again for not giving you a good shopping experience. We have always done our best to provide customers with good service and high-quality product quality.We can guarantee that all our reviews are real reviews from our customers
We apologize again for any inconvenience caused to you .you could contact our after-sales team . we will do our best to solve your after-sales problems for you，my dear
